Capistrano Volkswagen - Service Center

Staff was exceptional, car was ready at the stated time and the safety of the check out process was thoughtful of our health. Thank you all. Especially FRED in service and the safety of the check out process was thoughtful of our health. Thank you all. Especially FRED in service More

Hello, I am a repeat customer of Capistrano Volkswagen. I have been bringing my car there since 2016 and I have been working with Fred the service manager. He is extremely professional and an asset to the I have been bringing my car there since 2016 and I have been working with Fred the service manager. He is extremely professional and an asset to the dealership. He is super friendly and helpful! I'll be continuing to bring my car in to him and thank you all very much! More

Helpful Parts Department and Service Eric in the the parts department was so helpful in finding us racks in time for a ski trip last winter. He went above and beyond with getting us the l Eric in the the parts department was so helpful in finding us racks in time for a ski trip last winter. He went above and beyond with getting us the latest part and the best price with a rebate too. He seemed genuinely concerned that we installed it correctly and offered some advice and even took the parts out to show us. Service here is always reliable and efficient. I am happy to own my first Volkswagen and to use Capistrano Voltz! Thanks! More

Thank you so much for your kindness. Make sure all is taking care of on my vehicle. As well make sure we get videos of whats going on with the car. taking care of on my vehicle. As well make sure we get videos of whats going on with the car. More

Great Service Always a pleasure to come here. Arlen is a class act. On time and price as quoted. Comfortable surroundings and easy to deal with. Thanks Always a pleasure to come here. Arlen is a class act. On time and price as quoted. Comfortable surroundings and easy to deal with. Thanks More

Great visit The service department at Capo VW are very easy to work with and I feel comfortable that they are taking great care of my daughters car. The service department at Capo VW are very easy to work with and I feel comfortable that they are taking great care of my daughters car. More

Excellent service, efficient friendly and they kept me updated with videos and text messages which was really nice. They also doing a wonderful job with social distancing. updated with videos and text messages which was really nice. They also doing a wonderful job with social distancing. More

Excellent service as always! Thanks Ron! He did a general check on my car and he fixed a recall that it had! He also took care of changing my fluids and bulbs that were out. check on my car and he fixed a recall that it had! He also took care of changing my fluids and bulbs that were out. More

Excellent service at this dealership; clean, fast and efficient. Recommended due to ease of social distancing right now too. Pay over the phone and ask for keys on windshield. efficient. Recommended due to ease of social distancing right now too. Pay over the phone and ask for keys on windshield. More

Excellent service as usual, but tough communication I can't complain about the service done for the car, it was excellent, as usual. I actually enjoy dealing with Capistrano Volkswagen. Unfortunately, t I can't complain about the service done for the car, it was excellent, as usual. I actually enjoy dealing with Capistrano Volkswagen. Unfortunately, their communication concerning our visit was difficult. They scheduled us for an early drop-off, but no one was there as they had changed hours. No one reached out to let us know, even though we were clearly on their board for the correct time. We also asked for an estimate on service a couple of days before we dropped the car off, and no one responded to that request, other than to ask if it had been quoted to us - after we picked up the car. We understand that these are extraordinary times and obviously forgive any oversights as abnormal, as the dealership was going through a time and staff transition due to the virus outbreak, but we do feel that we slipped between the cracks. Brad and his very professional staff apologized, of course. They genuinely felt bad about it. I hope that this review helps them with their other customers and response timing. I would still recommend Capistrano Volkswagen highly to anyone that I know. More