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Capistrano Volkswagen - Service Center

San Juan Capistrano, CA

4.5
624 Reviews

624 Reviews of Capistrano Volkswagen - Service Center

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April 28, 2020

The service advisor, Brad Johnson, was extremely professional and helpful He thoroughly explained everything and kept us up to date with the progress of the work during the day. He also personal More

by philpincus333
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2020 -

Capistrano Volkswagen responded

Hi Philip, We are very happy Brad provided you with such a positive experience! Thank you for your business and look forward to your next visit. Kate

April 27, 2020

Always a fair and very friendly environment. Service team is top notch and would highly recommend to any one looking to have their Volkswagen serviced. More

by RC1231969
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norm Faller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Evans
Apr 28, 2020 -

Capistrano Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kate

April 24, 2020

Dealer Service department _A+++ Brad Johnson is my service advisor and the team is very accommodating and professional. I also bought the Jetta here as wel More

by JBGALASSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Buddy Holguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2020 -

Capistrano Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Kate

April 22, 2020

Staff was exceptional, car was ready at the stated time and the safety of the check out process was thoughtful of our health. Thank you all. Especially FRED in service More

by pat40
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Apr 24, 2020 -

Capistrano Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Fred and the service team and look forward to working with you again. Kate

April 22, 2020

Hello, I am a repeat customer of Capistrano Volkswagen. I have been bringing my car there since 2016 and I have been working with Fred the service manager. He is extremely professional and an asset to the More

by RENEELMASTERSON
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Apr 24, 2020 -

Capistrano Volkswagen responded

Thank you for the 5 star review! We appreciate the feedback and will share it with Fred. Thanks you for continuing to choosing Capistrano Volkswagen! Kate

April 21, 2020

Helpful Parts Department and Service Eric in the the parts department was so helpful in finding us racks in time for a ski trip last winter. He went above and beyond with getting us the l More

by CANDICEJBLAIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Arlen Mack
Apr 21, 2020 -

Capistrano Volkswagen responded

Candice, Thank you for the 5-star review We appreciate your business and Eric and our team look forward to serving you again soon! Kate

April 18, 2020

Thank you so much for your kindness. Make sure all is taking care of on my vehicle. As well make sure we get videos of whats going on with the car. More

by KEEPERS73
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlen Mack, Fred Evans
Apr 20, 2020 -

Capistrano Volkswagen responded

Thank you for choosing Capistrano Volkswagen, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kate

April 17, 2020

Great Service Always a pleasure to come here. Arlen is a class act. On time and price as quoted. Comfortable surroundings and easy to deal with. Thanks More

by KIRBYSELLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Apr 17, 2020 -

Capistrano Volkswagen responded

Kirby, Thanks for sharing your thoughts about your experience working with Arlen and the Capistrano Volkswagen Team. We appreciate your business and hope to see you again soon! Kate

April 10, 2020

Great visit The service department at Capo VW are very easy to work with and I feel comfortable that they are taking great care of my daughters car. More

by WHIDDEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2020 -

Capistrano Volkswagen responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Volkswagen. Kate

April 09, 2020

Excellent service, efficient friendly and they kept me updated with videos and text messages which was really nice. They also doing a wonderful job with social distancing. More

by ardeshirjey
Recommend Dealer
Yes
Employees Worked With
Cory Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norm Faller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff, Caleb
Apr 09, 2020 -

Capistrano Volkswagen responded

Thank you for your business and for this review. We are pleased to hear that the service experience was pleasant and easy by having communication via text and videos sent to you. If there is anything we can assist you with in the future, please let us know. Kate

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