Capistrano Volkswagen - Service Center

"Move Over Ritz Carlton" I made my reservations online, which took less than 3 minutes, for my appointment yesterday at 1:30 pm, Thursday. I was on time and was greeting by A I made my reservations online, which took less than 3 minutes, for my appointment yesterday at 1:30 pm, Thursday. I was on time and was greeting by Arlen at the service desk. Arlen is the service manager and I now know why!!! Arlen took care of everything I needed, 50K miles service for my Passat. and both recalls on the vehicle and more!!! I was taken home and was picked up from home, right on time and by two great Uber drivers. Coming from 38 years of Hotel, Restaurant and Hospitality management background, I was very impressed. The "WOW" factor came in when I was emailed a video of my car, by the technician, showing me what has done and what he had found in addition to my scheduled service. Immediately after I watch the video I received a call from Arlen asking me if it was okay to go ahead with the additional repairs. I agreed and all was so fluid and seamless!!! Thank you Arlen and Team!!! Well done Sir!!!! More

Dead battery It was awesome seeing Arlen again.... love my car and he always takes good care of it.... I’ve been using him for the past 5 years. It was awesome seeing Arlen again.... love my car and he always takes good care of it.... I’ve been using him for the past 5 years. More

5 stars Always great service at Capistrano VW. Friendly and prompt service from beginning to end. The guys did an excellent job on my car and couldn't be happ Always great service at Capistrano VW. Friendly and prompt service from beginning to end. The guys did an excellent job on my car and couldn't be happier. Thank you. More

Always great service Everyone at Capo VW is always so nice. I really appreciated that someone was there Sunday afternoon to help me check my car into the night drop box. I Everyone at Capo VW is always so nice. I really appreciated that someone was there Sunday afternoon to help me check my car into the night drop box. I didn’t catch the gentleman’s name. Jorge Babiczuk is the best mechanic around. Honest and helpful in explaining what is going on with our car. The video he sends during his review of our car is extremely helpful. We usually have Brad check us in but this visit we had Arlen. It was an easy check out. Thank you Capo VW!!! More

First visit, but not the last This was my first visit to Capo VW's service department. I was greeted by friendly service personnel who wanted to know my concerns and made sure I wa This was my first visit to Capo VW's service department. I was greeted by friendly service personnel who wanted to know my concerns and made sure I was comfortable with their recommendations. I met 3 separate service folks as well as the service department director. All were extremely helpful and acted like they wanted me there because I was important to them. I will make sure I continue to take my service needs to this dealer. More

Oil Change I like to take my car to the dealer because they are familiar with the vehicle. This time, they sent me home and picked me up again by Uber! It made I like to take my car to the dealer because they are familiar with the vehicle. This time, they sent me home and picked me up again by Uber! It made it so much easier than waiting around the service center. More

Great customer communication and service I really appreciated the video update from the service department. I loved receiving text messages as updates as well. Very accommodating with drop of I really appreciated the video update from the service department. I loved receiving text messages as updates as well. Very accommodating with drop off and pick up times. More

Issue with key not in range They found the issue quickly and reprogrammed keys. Had additional regular seevice interval work done. Everything was fine but no reason was given why They found the issue quickly and reprogrammed keys. Had additional regular seevice interval work done. Everything was fine but no reason was given why the keys or cpu codes changed More

Got the job done. The process of receiving my car, then doing the work and finally delivering car was excellent. Using Lfyt as a shuttle to and from dealership is. Rill The process of receiving my car, then doing the work and finally delivering car was excellent. Using Lfyt as a shuttle to and from dealership is. Rilliant. More