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Capistrano Volkswagen - Service Center
San Juan Capistrano, CA
611 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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611 Reviews of Capistrano Volkswagen - Service Center
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September 02, 2019
I had to register my car and I had a recall that needed to b Service department was very accommodating I had to change and reschedule they were very helpful or a friendly. Nory was the service associate i delt w Service department was very accommodating I had to change and reschedule they were very helpful or a friendly. Nory was the service associate i delt with....she was great! More
by sgregor1957
Verified CustomerEmployees Worked With
Nory Navarro
September 02, 2019
Great experience as always! Brough in my daughters VW Bug in for service, Jeff was wonderful in getting it done quickly and effectively. I wouldn't think of taking the car anywhe Brough in my daughters VW Bug in for service, Jeff was wonderful in getting it done quickly and effectively. I wouldn't think of taking the car anywhere else. More
by MONTESSORITA
Employees Worked With
JEFF MARIS
September 02, 2019
Great customer service I had a great time working with Fred and Brad. Both men were very friendly and attentive. I appreciated their patience and help. I will definitely ret I had a great time working with Fred and Brad. Both men were very friendly and attentive. I appreciated their patience and help. I will definitely return to this location if I need work done again. More
by CRISTINAPINTOR96
September 02, 2019
Exceptional We always love bringing our cars to Capo VW. Brad and Nory are our favorites but everyone is amazing. Jeff is always friendly and helpful. Buddy in Sa We always love bringing our cars to Capo VW. Brad and Nory are our favorites but everyone is amazing. Jeff is always friendly and helpful. Buddy in Sales is our go to. Everyone feels like family! More
by TANYA N
September 02, 2019
70,000 mile service I stopped going to this dealer a while ago because I wasn't happy with the service but thought I'd give it another try in hopes that it had improved. I stopped going to this dealer a while ago because I wasn't happy with the service but thought I'd give it another try in hopes that it had improved. Unfortunately not much seems to have changed. The service center was understaffed (long line to check in your car even though everyone in line had appointments). The staff was ok, but as before, they always seem to be trying to up sell. For example, the video report on my car said my battery was low but the service guy told me it was dead and needed to be replaced immediately which of course wasn't true. The cost to replace the battery was about 25% more than other places. It's back to Irvine VW for me.... More
by VW owner
Employees Worked With
August 31, 2019
Always a Pleasant Experience! I love this dealership! Such a friendly, casual, yet highly professional and capable group of people. Car is always ready on time or even earlier tha I love this dealership! Such a friendly, casual, yet highly professional and capable group of people. Car is always ready on time or even earlier than promised. I usually wait for the car as it is a very pleasant waiting area as well. More
by AUNTLINNY
Employees Worked With
Arlen Mack, Nory Navarro
August 30, 2019
Perfect service. These guys are simply the best. Great costumer service, awesome fresh brewed Starbucks coffee there for free aswell. Today I dropped my car off for se These guys are simply the best. Great costumer service, awesome fresh brewed Starbucks coffee there for free aswell. Today I dropped my car off for service and they even ordered an uber for me. Jeff that helps me out is just awesome. Very nice and professional. Highly recommend this place for all your VW needs!!! More
by MACKR1980
Employees Worked With
Jeff I think his name was.
August 29, 2019
Love this dealership... Arlen and the service team are awesome. Booked my appointment for service.. got a ride home and before you knew it mt vehicle was done. Washed and cle Arlen and the service team are awesome. Booked my appointment for service.. got a ride home and before you knew it mt vehicle was done. Washed and clean as well. More
by Shark
Employees Worked With
Arlen Mack
August 28, 2019
Exceptional Service I want to commend the service team for once again providing me with great experience with my TDI Touareg service this past Saturday morning. From fre I want to commend the service team for once again providing me with great experience with my TDI Touareg service this past Saturday morning. From fresh coffee to a cold water...the overall experience is very positive. More
by DON.LANGSTON
Employees Worked With
Arlen Mack
August 28, 2019
Reliable, fast and no pushy oversells Had a great experience. They were fast, communication was incredible and they did not try oversell me. Highly recommend taking your car to these guys Had a great experience. They were fast, communication was incredible and they did not try oversell me. Highly recommend taking your car to these guys for a professional experience! More
by DanielSean.ct
Employees Worked With
