Capistrano Volkswagen - Service Center

My 4 year service Every thing went very smooth, Jeff Maris explained everything that had to be done, Scott Churchfield showed me a video of him working on my car. I ev Every thing went very smooth, Jeff Maris explained everything that had to be done, Scott Churchfield showed me a video of him working on my car. I even enjoyed the hot cup of Starbucks coffee.Everyone is always nice and friendly. More

Easy and Quick! Very much appreciated the fast service and updates!!! I will continue to go to the dealership even though it is further from my home. Everyone was pl Very much appreciated the fast service and updates!!! I will continue to go to the dealership even though it is further from my home. Everyone was pleasant and easy to deal with. More

Great Service! I came in for a recall and a oil change, I was greeted quickly and didn't have to wait longer than I was quoted! This makes for a great experience! I came in for a recall and a oil change, I was greeted quickly and didn't have to wait longer than I was quoted! This makes for a great experience! More

Service Great job! Very friendly casual experience and also did appreciate that my dog Benjamin was welcome .... the car was washed and vacuumed out and the v Great job! Very friendly casual experience and also did appreciate that my dog Benjamin was welcome .... the car was washed and vacuumed out and the video taken was a nice touch ... thanks More

Excellent Service From the moment I pulled up, till the time I left everyone was courteous and polite- Very professional. The service for my car was fully explained to From the moment I pulled up, till the time I left everyone was courteous and polite- Very professional. The service for my car was fully explained to me before they even started. I was offered a Uber to and from the dealer at no charge if I chose to not wait for my car. As always, a pleasant experience! More

Great Experience in Service Department I brought my car in for some recall work and an oil change and the whole process was very efficient. Fred in particular went above and beyond and eve I brought my car in for some recall work and an oil change and the whole process was very efficient. Fred in particular went above and beyond and even had someone install the license plate on the front of my car for me. Great service experience and I'll definitely be back. More

Over the top experience! From the moment pulling in to the driveway and the porters directing me started the 5?? Service! Met with Arlen (who would be my service consultant) From the moment pulling in to the driveway and the porters directing me started the 5?? Service! Met with Arlen (who would be my service consultant) to Cory Goodman (Service Manager) who both greeted my wife & I. Listened to my concern (as I was on a road trip) assured me they would do their best to get a quick Diagnosis (and by a Senior Master Tech too!) and have a seat in the great waiting area and I’d hear back shortly. Shortly was FAST, as I received a really cool video from the tech showing additional items he felt I should be aware of as well as completely addressing my original concern. Stated the information would be given to the service consultant who would give me the expense & time breakdown for the work shortly (again- light speed coordination here). The parts needed would be there later that day and since they knew I was on a road trip to L.A., a rental car (beautiful too) was offered and arraignments were made for me to leave a credit card with them and all would be taken care of before coming back. I came back Sunday (service was closed) but they had my car ready - washed - and the keys were with the sales manager Steve Smith who was already aware. So impressed with the seamless coordination between every department and every level of staff! And the lady who handled my rental (should have got her name too) was just as amazing. TEAM here truly stands for - Together Everyone Achieves More!!?????????? Service More

Amazing Customer Service! My car was up for service and it's difficult for me to find the time. I made an appointment, and they processed me quickly. Then they called me an U My car was up for service and it's difficult for me to find the time. I made an appointment, and they processed me quickly. Then they called me an Uber to take me back to work. They also sent another Uber to pick me to bring me back to get my car. Fred was really great. All in all, I've had a really good experience with this place. More

Nory was great! Hi, I recently brought my Golf in for maintenance service but started to tell Nory about a noise that was getting present in my car. I started to exp Hi, I recently brought my Golf in for maintenance service but started to tell Nory about a noise that was getting present in my car. I started to explain the noise and before even starting the car to demonstrate the noise to him, he knew exactly what the issue was and actually verbally replicated the noise I was trying to explain. He obviously is "in tune" with the VW cars as he immediately diagnosed the problem. I also appreciated that he was honest about the length of time the car would need to stay in the shop rather than trying to make it sound like it would be quicker than it was. Thank you! Lani Malcolm-Koch More

Impressive Service I recently purchased a used TDI powered Jetta from a used car dealership. While I was very confidant in my purchase, I wanted to make sure the car wa I recently purchased a used TDI powered Jetta from a used car dealership. While I was very confidant in my purchase, I wanted to make sure the car was as I expected. I brought the car into Capistrano VW for a n oil change and multi point inspection. The car was fine , as expected. But, the service and information on how to take car of my car was just excellent, The service adviser's took the time to discuss in detail the condition of my car, and what to expect going forward to keep it in great condition . I am impressed with the care, depth of knowledge and willingness to help. I will only go to VW of Capistrano for my service needs going forward . Also, when time to purchase a new vehicle, I will have VW of Capistrano first on my list . VW's are just outstanding cars. I want another one!!! More