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Capistrano Volkswagen - Service Center

San Juan Capistrano, CA

4.6
610 Reviews

610 Reviews of Capistrano Volkswagen - Service Center

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February 25, 2021

Service has always been very good in addition to customer service and Fred. Pricing tends to be on the upper end with not enough specials that are more relevant to the normal service performed and required. More

by FRUSSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Feb 25, 2021 -

Capistrano Volkswagen responded

Thanks for sharing your thoughts about your experience with Fred here at Capistrano Volkswagen. We appreciate your business and hope to see you again soon! Kate

February 25, 2021

Arlen was very friendly. They ordered the part I needed. It arrived promptly scheduled me to come back and they resolved the issue I was having with my apple car play More

by J.WHITTEN.114
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Feb 25, 2021 -

Capistrano Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Volkswagen. Kate

February 24, 2021

This was my first service at Capistrano VW and it was a smooth process and such a nice, helpful and professional staff! I truly appreciated how fast my service was scheduled. Thank you 😊 More

by Jules
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Capistrano Volkswagen responded

Thank you, Jules, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Kate

February 22, 2021

Mike Stieber was absolutely a pleasure to work with and we are so happy with our new 2020 Tiguan! We also had a great experience with Brad Johnson when having our son's Tiguan serviced recently. AJ Jamshid More

by Rick Tirabasso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Stieber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Jamshidi
Feb 22, 2021 -

Capistrano Volkswagen responded

Rick, Thank you so much for your excellent service review! We are so glad that AJ, Brad, and our team had the opportunity to work with you and on your son's Tiguan, and we are thrilled that you found your service experience with us to be a positive one at Capistrano Volkswagen. Please don't hesitate to reach out if you need anything else. Kate

February 20, 2021

They’re always professional, friendly and quick! They send you a text video recapping everything that was serviced on your car which I love and is so helpful. More

by gagnon.meg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norm Faller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlen Mack, Fred Evans
Feb 21, 2021 -

Capistrano Volkswagen responded

Thank you, Meg! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for taking the time to leave us this great, five-star review. We thank you for choosing Capistrano Volkswagen. Kate

February 20, 2021

I put a lot of miles on my 2014 Passat TDI, (190,000 so far), so I need a service department I can count on. After trying a couple of other dealership service departments, (that shall remain nameless), I f More

by CALLEWIS30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Evans
Feb 21, 2021 -

Capistrano Volkswagen responded

It has been a pleasure serving you and your 2014 Passat TDI. Quality customer service is always our number one priority, and we're happy to hear that we have met your expectations. Thank you again for choosing Capistrano Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Kate

February 19, 2021

Great Dealership.....has been taking care of our vehicle since March 2017 when it arrived new from Greenboro, North Carolina. Fred has been our Service Agent ever since and really knows his business. More

by PRKRLNGBO2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Feb 19, 2021 -

Capistrano Volkswagen responded

Thank you so much for your kind words and for taking the time to leave us this wonderful feedback! We appreciate your business. We're looking forward to sharing this great review with Fred and our team. Thank you! Kate

February 18, 2021

The whole process wen very smoothly and I was very impressed when I received the showing the work that had been done on my vehicle. I look forward to my next service visit. More

by ERICSMITH1238
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Feb 18, 2021 -

Capistrano Volkswagen responded

It's great to hear, Eric, that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrano Volkswagen! Kate

February 18, 2021

After bringing my daughters Volkswagen 2008 Jetta to be looked at, because some lights are going on when she started her engine… He said building wrong with air in her tires but then my husband want to hav More

by DANA.DEFRANCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Feb 19, 2021 -

Capistrano Volkswagen responded

Dana, thank you for taking the time to share your thoughts on working with our team. It sounds like you weren't fully satisfied with your experience and we'd like to learn more. If you would be willing to reach out to us at customerservice@capovwmazda.com, we'd appreciate the opportunity to address your concerns. Kate

February 17, 2021

They are fast, helpful, and took great care of me and my car. They had to order a part and were great at keeping in contact and letting me know when it was time to come back in. More

by katie39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Mack, Fred Evans
Feb 17, 2021 -

Capistrano Volkswagen responded

Katie, thank you for choosing Capistrano Volkswagen, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kate

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