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Capistrano Volkswagen - Service Center

San Juan Capistrano, CA

4.6
609 Reviews

609 Reviews of Capistrano Volkswagen - Service Center

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February 04, 2021

Excellent fast service! Car looks great. I was in and out in a short time and the service advisor was very knowledgeable and kind. I will come again! More

by bigmacks4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Feb 04, 2021 -

Capistrano Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Capistrano Volkswagen! Kate

February 03, 2021

They fixed all issues with my car. I was able to have a loaner so I was able to continue working without having to stress out. It was a wonderful experience More

by sarahsuemcadoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlen Mack
Feb 03, 2021 -

Capistrano Volkswagen responded

Thank you for taking the time to share your feedback with us, Sarah. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for your business. Kate

February 02, 2021

Arlen provided excellent customer service. I like the video they provide of the service performed on my car and they make recommendations. Thank you Capo VW for the professional service! More

by Stacey.Walser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Feb 02, 2021 -

Capistrano Volkswagen responded

Hello Stacey, Thank you for choosing our dealership! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with! Kate

February 02, 2021

Arlen always helps me make the correct service decisions with my 2017 VW GTi. I’m currently not working & need to still keep the VDub riding smoothly & He helped me make some crucial decisions with service More

by CTAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Appointment Setters , Arlen Mack
Feb 02, 2021 -

Capistrano Volkswagen responded

Thank you for choosing Capistrano Volkswagen for your vehicle service, your feedback and rating mean a lot to us. We're glad Arlen was able to continue to be your service advisor of choice, and we hope to see you again! Kate

January 30, 2021

I made my appointment. I got in and got out with the recommended service and it was simple and no hassle. I will continue to have my vehicle serviced at Capistrano Volkswagon. More

by 5SANDERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Jan 31, 2021 -

Capistrano Volkswagen responded

Thank you for sharing your thoughts about your experience with Capistrano Volkswagen. We appreciate this great review, and your business! We hope to see you again soon! Kate

January 29, 2021

Reliable, clean, efficient, friendly, knowledgeable. Helpful and they were honest and quick in estimates and completion of the work. I have been going to Capo VW for years and years to come. More

by KIRLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Jan 31, 2021 -

Capistrano Volkswagen responded

We appreciate you taking the time to write this fabulous, five-star review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Volkswagen. We thank you for your business. Kate

January 26, 2021

Again great service from the guys at Capistrano. I really like the video that they send with the status of my car. I also appreciate that they offer a ride back to my job or home. More

by DITTERFLORES68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thanks to Jeff as well, Fred Evans
Jan 26, 2021 -

Capistrano Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate

January 25, 2021

Always a great experience. Jeff was spot on and friendly. Car was done within promised time. I was notified when available. Service performed was great More

by holtzmurr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Maris
Jan 25, 2021 -

Capistrano Volkswagen responded

Thank you for the kind words for our Jeff and service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kate

January 22, 2021

I had an issue with a recirc door motor failure and brought it in without a service appointment. Fred Evans took my Golf sport wagon in and had it fixed by the end of the day! I appreciate that conside More

by Hughgnecco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlen Mack, Fred Evans
Jan 22, 2021 -

Capistrano Volkswagen responded

Thank you so much for your excellent review! We are glad that Fred and the team took such good care of you, and we are thrilled that you found your experience with us to be a positive one at Capistrano Volkswagen. Please don't hesitate to reach out if you need anything else. Kate

January 16, 2021

Great costumer service, quick responses to my questions and my car gets done really fast. They are awesome at making sure everything is taking care of before the estimated time. More

by IXTACUY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Jan 18, 2021 -

Capistrano Volkswagen responded

Thank you! We appreciate your business and Fred and our team look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Volkswagen. Kate

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