Capital Ford of Wilmington

I've been taking my SUV to Capitol Lincoln in Wilmington, NC for over 4 years. The Customer Service Representatives are always cordial and helpful. They have a new facility for Lincoln Customers and it actua NC for over 4 years. The Customer Service Representatives are always cordial and helpful. They have a new facility for Lincoln Customers and it actuates the Luxury brand of Lincoln. Check them out. I am certain that you can find a great deal ! More

It’s a very professionally run enterprise. The customer service in the service department is exceptional. Mr. Kyle is extremely courteous and attentive. The customer service in the service department is exceptional. Mr. Kyle is extremely courteous and attentive. More

Nothing but pleased with Capital Ford and their Collision Center after $11,000 in damages for the repair and bodywork on my Explorer after it was rear ended. My vehicle looks and drives like new! Center after $11,000 in damages for the repair and bodywork on my Explorer after it was rear ended. My vehicle looks and drives like new! More

Jeff made my warranty work painless. He provide a ride so that I didn't need to wait at the dealership. He provide a ride so that I didn't need to wait at the dealership. More

Kyle Shaw is super friendly and professional. He always has a smile on his face. He always keeps me updated on my car. He is very concerned about explaining the needs of my car. I like the fre He always has a smile on his face. He always keeps me updated on my car. He is very concerned about explaining the needs of my car. I like the free rides home if needed. And the waiting area is comfortable. The guys outside when I pull up always smile and are very friendly. Thank you for the great service! More

Prompt , courteous , knowledgeable. Took the time to listen to what was important to me and was diligent in locating the perfect vehicle for me Took the time to listen to what was important to me and was diligent in locating the perfect vehicle for me More

Mike was awesome! explained the process and why the bill would be what it was. Overall took a few days but that is to be expected. Value seemed to be good as well. explained the process and why the bill would be what it was. Overall took a few days but that is to be expected. Value seemed to be good as well. More

Had a good service experience two weeks ago but a 3 dollar document storage fee?? Come on! dollar document storage fee?? Come on! More

I bought a 2015 Jeep Wrangler in November from them. It was Never Disclosed that it had major water leaks when it rained. Front window and all 4 doors. The carpets would be sopping wet after s storm. I It was Never Disclosed that it had major water leaks when it rained. Front window and all 4 doors. The carpets would be sopping wet after s storm. I was assisted via my warranty which i paid for an additional 2 years so they sent me to Jeep for repairs. It literally took from October 16 till first week in January to get the vehicle back. I had received a loaner vehicle during this time which was good. After all this time and 3 different repair attempts within the time frame it still leaks on the driver side. They will NO LONGER address this issue. I still have over a Year and a half left on my warranty. This is absolutely ridiculous. I paid $32,000 total for a vehicle with pre-existing issues and they said basically I’m on my own going forward. This is completely absurd, unprofessional and i’m at a loss. More

If the dealership wasn't good, and if Robert George wasn't helpful and knowledgeable, I wouldn't have bought the car. wasn't helpful and knowledgeable, I wouldn't have bought the car. More