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Capital Toyota, Inc.
Chattanooga, TN
1,610 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area.
Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information.
Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,610 reviews
August 21, 2018
Excellence in Salesmanship Exce.lle Excellence In Salesmansnship I Mr Perez went far beyond expections, explaining each step of the buying process as well as explaini Exce.lle Excellence In Salesmansnship I Mr Perez went far beyond expections, explaining each step of the buying process as well as explaining how to operate the various steps on the screen. He made sure we understood the various electronic operation of the vehicle. In our 50 years of buying vehicles he rates number one of all the salesmen that we have had the pleasure of working with. More
by Christensent Rick and Grace
Employees Worked With
August 09, 2018
Toyota Truck purchase My experience at Capital was great. My sales rep, Curry Stone, was professional, courteous, knowledgeable. Found the exact truck I wanted. Will re My experience at Capital was great. My sales rep, Curry Stone, was professional, courteous, knowledgeable. Found the exact truck I wanted. Will refer my friends to Curry. More
by luvmytruck1
Employees Worked With
Curry Stone
August 09, 2018
Fun and Quick transaction Just purchased a new Tacoma from Capitol and because of Alicia and Sarah Young it was a great experience. They even waited for 3 hours while I had to Just purchased a new Tacoma from Capitol and because of Alicia and Sarah Young it was a great experience. They even waited for 3 hours while I had to ride there on my bicycle. Thanks ladies! More
by DJ123
Employees Worked With
Alicia Normand, Sarah Staten
July 27, 2018
Do NOT trust the dealership financing I bought a car here on June 5th. I waited a while to review to make sure emotions didn’t affect my review. I’m happy with my vehicle, and the salesman I bought a car here on June 5th. I waited a while to review to make sure emotions didn’t affect my review. I’m happy with my vehicle, and the salesman seemed nice enough. We went back and forth on the price until he asked what would cause me to buy the car without looking elsewhere. I wrote down a price and told him if I can walk away with that price, out the door, we’ve got a deal. He checked with the manager and said we had a deal. The thing that has caused me to never to buy anything from Pre-owned Capital Toyota again and recommend as many people away from it as possible is due to what happened next. I dealt with Joe in financing. He attempted to increase the final price after we had already agreed on an “out the door” price. The price increased $8,000. He said “the end price doesn’t matter, it’s the monthly payment most people budget for.” He said even though we agreed on an “out the door” price, taxes and fees are extra. I had to explain to Joe from finance what “out the door” meant. The salesman and the manager came in the room with me and Joe and after telling them that the price we had written down on paper had now increased on Joes computer, they all had different views of what was agreed upon. After fighting back and forth trying to make Pre-owned Capital Toyota stand behind their word, the price was still $2,000 more than what we had agreed upon but by that time they had worn me down. Joe also told me he got me the best interest rate (4.74%) I qualified for which turns out not to be true. I purchased the vehicle and trusted Joe more than I should have. I went to pay my payment the first month and the bank had no record of a loan. The dealership had failed to submit all the required paperwork which meant there was no loan. The dealership scrambled to get everything done and then once everything was put in, I received a late notice in the mail even though I tried to pay the day it was due. I spoke with the bank and after an hour and a half conversation, we got it worked out. The bank, Scenic Community Credit Union, told me I qualified for a lower rate but Joe has incentives to get the customer to agree to a higher rate. After looking around, I refinanced at a rate of 2.75%. Moral of the story is don’t use Preowned Capital Toyota financing as you can save a couple thousand dollars over 5 years by securing financing at your own bank of choice. Also, note the final agreed upon price in writing before going to sign the documents as they will try to increase that in several different ways. When I refinanced, the new bank thought it was funny the dealership snuck in a $899 gap insurance fee in the loan as the new credit union only charges $395. At the end of the day, I wish I had just gone through my own financing in the first place and purchased from CarMax so I wouldn’t have to worry about the price being inflated after the deal was made. More
by Truckbuyer
Employees Worked With
Joe
July 26, 2018
Sales Rep Commendation - Hector I had an excellent experience in working with Hector at Capital. I will say I purchased a car from another dealer due to finding a better car fit for I had an excellent experience in working with Hector at Capital. I will say I purchased a car from another dealer due to finding a better car fit for my family. In working with Hector, it was one of the best experiences I've ever had with a car sales rep. He was professional,, respectful, and went above and beyond in providing information about the vehicle I was considering at Capital. This helped me in comparing all the cars I was considering at other dealers. I will find Hector when I am in the market for buying y next automobile. Mike H. More
by Dontlikegiving my email
Employees Worked With
Hector Jaramillo
July 26, 2018
Fast and Friendly The reason I came to this dealer is Josh Wilcox. We cooresponded for almost six months but he would reach out to me not just to sale a car but truly The reason I came to this dealer is Josh Wilcox. We cooresponded for almost six months but he would reach out to me not just to sale a car but truly cared about what went on in my life. Alicia was helpful very personalble made it a wondeful biy8ng experience. Was really surprised when AJ the manger came out to congradulate me. More
by Djw1
July 16, 2018
New Truck Was looking into getting a larger truck and was able to purchase what I wanted in the process I wanted without feeling pressured to what I didn't want Was looking into getting a larger truck and was able to purchase what I wanted in the process I wanted without feeling pressured to what I didn't want. More
by newtn18
July 12, 2018
Great service Dealers were not pushy or aggressive and were extremely helpful in finding the right vehicle to suit your needs absolutely recommend to those looking Dealers were not pushy or aggressive and were extremely helpful in finding the right vehicle to suit your needs absolutely recommend to those looking for a vehicle. More
by Tritium 542
Employees Worked With
July 02, 2018
Great car buying experience I contacted Capital Toyota just to see if they had a specific vehicle in stock. There was not one in stock, but the salesperson said one would be ar I contacted Capital Toyota just to see if they had a specific vehicle in stock. There was not one in stock, but the salesperson said one would be arriving by the end of the month. I was not in a hurry so that was fine. Long story short, the vehicle came in as expected and we drove it home after a test drive. The salespersons Alicia and Josh were great ro work with. Also, Craig, the finance person was a great help as well. I would recommend buying a Toyota from this dealership. More
by Great4runner
Employees Worked With
Craig in finance, Alicia Normand, Josh Wilcox
June 30, 2018
Amazing experience I was preapproved with my credit union and went to buy car. Patrick took time to let me see the 4runner I thought I wanted but when I had reservations I was preapproved with my credit union and went to buy car. Patrick took time to let me see the 4runner I thought I wanted but when I had reservations about the lack of space in the 3rd row, he showed me the highlander and it was everything I wanted! They really worked with me on everything and treated me respectfully. When it came time to sign the agreement, they were able to offer me a better rate than my credit union. I am very impressed More
by Flbq
