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Capital Toyota, Inc.

Chattanooga, TN

4.8
1,603 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area. Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information. Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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5808 Lee Highway

Chattanooga, TN

37421

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Showing 1,603 reviews

April 04, 2017

Excellent Customer Service Justice Hall is a shining example of what knowledge of your product (Prius), respect for your customer and being honest can do for you......create a w More

by Prius Power
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justice Hall
Apr 07, 2017 -

Capital Toyota, Inc. responded

Wow! Thank you so much for your very kind recommendation, and it was a pleasure to serve you and your husband. We are thrilled Justice could help you find the exact one you wanted. We look forward to seeing you both again, and hope you have a wonderful day.

April 01, 2017

Perfect experience! Justice Hall definitely helped me get the best deal possible on my Toyota Corolla. He was very professional and took the time to answer all of my ques More

by P.elgin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justice Hall
Apr 05, 2017 -

Capital Toyota, Inc. responded

We are so glad that Justice and the rest of our team took great care of you. We're thrilled that you had a great first time car buying experience and we greatly appreciate the recommendation. Enjoy your new Toyota Corolla, and please come back and see us for any of your future car needs!

March 29, 2017

Ask for Marquita Jones!!!! Marquita is a 5 Star salesperson, but the dealership seemed to struggle with some small details that would have really made our car buying experience More

by 1327cruiser
Recommend Dealer
Yes
Employees Worked With
Marquita Jones
Apr 03, 2017 -

Capital Toyota, Inc. responded

Thank you for your wonderful feedback about working with Marquita! We're thrilled that she went above and beyond to make your overall car buying experience excellent even though there were a few small details that could have been better. Thanks for choosing Capital Toyota, and we hope you'll be back to work with Marquita and the team again in the future!

March 27, 2017

I'll never buy another vehicle anywhere else but Capital. My wife and I have purchased 3 vehicles from Capital Toyota. Patrick Shadrick is the salesman we have had the absolute privilege of dealing with each More

by Shawn A.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Shadrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Emerson
Mar 30, 2017 -

Capital Toyota, Inc. responded

Shawn, thank you for taking the time to share your recent experience! We are overjoyed to read that you have always received outstanding service while purchasing your vehicles with us. We will be sure to let Patrick know how helpful he was in making you and your wife feel right at home here at Capital Toyota! We are lucky indeed to have such an awesome, customer-serving member on our sales team. Please let us know if there is ever anything we can assist you with. We are always more than happy to help! Enjoy your new Toyota!

March 27, 2017

Just a BIG THANK YOU This review is long over due. I believe in giving floweres where flowers are due. And Besty Gammon you deserve the biggest and brightest of them all More

by 2015 Venza
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Besty Gammon
Mar 30, 2017 -

Capital Toyota, Inc. responded

Wow! We so appreciate your kind comments about Besty! We know that she will love to hear how satisfied you are with the service you receive from her. She is a great asset to our team and we are happy to see that she always helps you have a fantastic experience with us. Thank you for choosing Capital Toyota!

March 27, 2017

Completly happy We had a wonderful experience at this dealership. We were always a honda family for many years till I test drove the toyota corolla. I am hooked. More

by heather bentley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Doty
Mar 30, 2017 -

Capital Toyota, Inc. responded

That is wonderful to hear, Heather! We are so glad that you decided to visit us. We appreciate your business and hope you enjoy your new Corolla!

March 23, 2017

Helpful and Friendly When I started to look for a new car I wanted a dealership that was located close to my home or office. I had always like the quality and reputation More

by drumscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Emerson, Alicia Normand
Mar 28, 2017 -

Capital Toyota, Inc. responded

We are thrilled to hear that you had such a great car buying experience at Capital Toyota! We aim for complete customer satisfaction, so your great review is music to our ears! Thank you so much for choosing Capital Toyota and enjoy your new vehicle!

March 23, 2017

Great! Very nice and clean dealership. The people are very friendly and willing to work with you. We will definitely be going back for next vehicle. More

by Anna2222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Doty
Mar 28, 2017 -

Capital Toyota, Inc. responded

Thank you for the great review, Anna! We're so glad to hear that you had such a great car buying experience working with Brad and the rest of the Capital Toyota team! Thank you so much for your business and we look forward to working with you again!

March 21, 2017

Good Stuff I hate the car buying process, but Brad made it easy. He didn't hit me with high pressure sales tactics. He was very laid back. The dealership itse More

by whatever
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Doty
Mar 23, 2017 -

Capital Toyota, Inc. responded

Thank you so much for your positive review! We work very hard at Capital to make the process as fun and relaxed as we possibly can. We appreciate your thoughtful comments about Brad as well and we hope you have a great week in your new car!

March 21, 2017

Best Dealership around - does not disappoint! I recently purchased my second Toyota from Capital in Chattanooga - Patrick (Shadwick) has helped me with both vehicles, you won't find a better sales More

by Racheleo88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 23, 2017 -

Capital Toyota, Inc. responded

Wow, thank you so much for the glowing review! We work hard at Capital to make sure our customers have the best possible experience we can provide. We look forward to seeing you guys again and thanks again for the recommendations!

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