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Capital Toyota, Inc.
Chattanooga, TN
1,603 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area.
Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information.
Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,603 reviews
March 11, 2012
I spoke with Brandon on Tuesday, told him precisely what I wanted, and was promised that it would be ready for me to drive off of the lot on Saturday. I came in with my boyfriend. Problem 1: nothing remot I wanted, and was promised that it would be ready for me to drive off of the lot on Saturday. I came in with my boyfriend. Problem 1: nothing remotely resembling the model of car that I wanted was on any of his lots. Problem 2 (and the absolute worst): he was very degrading and did not speak to me until I spoke to him, only to receive short, pointed answers. When he greeted us, he went directly to my boyfriend, shook his hand, and started to sit down. I had to offer my hand, though I was who he was supposed to do business with. I agreed to a test-drive, where I drove, Brandon sat in the passenger's seat, and my boyfriend sat behind me. Rather than talking with me the specs and features of the car, he slid his chair back and talked with my boyfriend in the back, ignoring me. When we got back to the lot, I told him that I was going to look somewhere else; he said that he would check with his manager about what he could get, and when. He asked me the same questions at least four times about the model and color of the car that I had repeatedly told him that I wanted. I felt very demeaned and extremely offended that he did not pay attention to me. The general attitude that I got was that I must have been an idiot and did not a clue as to what I was talking about. I will NEVER recommend this dealership to a soul. My boyfriend and I both left absolutely appalled. More
by jessicalynn1110
Employees Worked With
Brandon Barnes
November 02, 2011
He wanted to keek his truck at asking value which was $4000 above KBB and he wanted me to give him my truck at $6000 BELOW BKK value. If he did not want my truck he should have said so instead of having $4000 above KBB and he wanted me to give him my truck at $6000 BELOW BKK value. If he did not want my truck he should have said so instead of having his sales man insult me. This was an absolut insult to me or anyone who would be looking for a fair price. I will never do business with Capital Toyota!!!!!! More
by RGlaze
Employees Worked With
Claude Hyde Sales Manager
August 14, 2011
Decent selection, fair pricing, no high pressure sales. Our salesman was knowledgable about his product and told us the truth which is a rare thing when car shopping. Our salesman was knowledgable about his product and told us the truth which is a rare thing when car shopping. More
by gooddealguy
Employees Worked With
Michael Parker
