Capital Toyota, Inc.

Capital Toyota, Inc. responded

Thank you for sharing your experience with us, and we're delighted to hear that Richard provided you with friendly service and even remembered you from your previous visit to Capital Toyota. Building personal connections with our customers is something we greatly value. We're pleased to know that you found our waiting room comfortable and enjoyed the great coffee while waiting for your car. Your comfort and satisfaction during your visit are important to us. It's fantastic to hear that your car is running smoothly, thanks to our dedicated mechanics. We take pride in ensuring that your vehicle receives top-notch care. If you ever need further assistance or have any questions in the future, please do not hesitate to reach out. Thank you for choosing Capital Toyota, and we look forward to continuing to provide you with excellent service.

Capital Toyota, Inc. responded

Thank you so much for taking the time to share your exceptional experience with Curry at Capital Toyota. Your enthusiastic review has truly made our day! We're thrilled to hear that Curry provided you with an amazing, helpful, and friendly experience from the moment you arrived at our dealership. It's fantastic that he went above and beyond to assist you with finance options and even showed you other vehicles you were approved for. We're equally excited that you love your new Honda Civic Hatchback and the added convenience of the remote starter. Your recommendation of Curry to others is greatly appreciated, and we are grateful for your trust in us. If you ever have more feedback or need further assistance in the future, please don't hesitate to reach out. We're here to serve you and ensure your automotive needs are met. Thank you for choosing Capital Toyota, and we look forward to assisting you with all your automotive needs.

Capital Toyota, Inc. responded

Thank you for sharing your enthusiastic feedback about Curry Stone. We're delighted to hear that he provided you with an awesome, friendly, and very helpful experience during your car buying journey. Your recommendation of Curry to others is greatly appreciated, and we are grateful for your trust in us. If you ever have more feedback or need further assistance in the future, please don't hesitate to reach out. We're here to serve you and ensure your automotive needs are met. Thank you for choosing Capital Toyota, and we look forward to assisting you with all your automotive needs.

Capital Toyota, Inc. responded

Thank you for sharing your experience with us, and we're delighted to hear that our team was courteous and reasonable. Providing courteous service and addressing your needs is a top priority for us. We're also pleased to know that your wait time was shorter than expected, and we were able to efficiently address your needs. Your time is valuable, and we aim to provide timely service to all our customers. If you ever have more feedback or require further assistance in the future, please don't hesitate to reach out. We're here to serve you and ensure your automotive needs are met. Thank you for choosing Capital Toyota, and we look forward to continuing to provide you with excellent service.

Capital Toyota, Inc. responded

Thank you for sharing your continued positive experiences with Jeremy at Capital Toyota. We are thrilled to hear that you first leased a car with him in 2020 and then returned to purchase another vehicle in 2023. Jeremy's dedication to making the buying process seamless and pressure-free is truly commendable. Providing excellent service and ensuring your satisfaction are our top priorities, and it's great to know that he consistently delivers on these aspects. If you ever have more feedback or require further assistance in the future, please don't hesitate to reach out. We're here to serve you and make your automotive experience as enjoyable as possible. Thank you for choosing Capital Toyota, and we look forward to continuing to provide you with excellent service.

Capital Toyota, Inc. responded

Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that our team at Capital Toyota has consistently provided you with polite and helpful service, never being critical. Your comfort and satisfaction are our top priorities. We also appreciate your positive remarks about our efficient service and clean, spacious waiting area. Creating a pleasant environment for our customers is essential to us, and we're delighted that you've noticed and appreciated it. If you ever have more feedback or need assistance in the future, please don't hesitate to reach out. We're here to make every visit to Capital Toyota a positive and enjoyable experience for you. Safe travels, and we look forward to serving you again soon!

Capital Toyota, Inc. responded

Thank you for your glowing review of Mr. Stone and our service at Capital Toyota! 🌟 We're thrilled to hear that he provided you with excellent service, extensive knowledge, and determination. Your kind words are a testament to our commitment to our customers. If you ever have more feedback to share or need further assistance, please don't hesitate to reach out. We're here to serve you with excellence, and we look forward to welcoming you back to Capital Toyota in the future.

Capital Toyota, Inc. responded

Thank you for sharing your wonderful experience with Currie and our team at Capital Toyota! 🌟 We're thrilled to hear that Currie went above and beyond to ensure that your entire journey, from the test drive to the purchase, was exceptional. Currie is indeed a shining example of excellent customer service, and your kind words reinforce our commitment to taking care of our customers. We're delighted that you are extremely happy with your experience with our sales team and closing process. If you ever have more feedback or need further assistance in the future, please don't hesitate to reach out. Congratulations on your purchase, and we can't wait to serve you again at Capital Toyota!

Capital Toyota, Inc. responded

Thank you for sharing your heartwarming experience with us! 🌟 We're truly touched by your story and grateful for the trust you've placed in Capital Toyota to care for your son's truck while he's serving in the Navy. It's wonderful to hear that our team not only provided you with the part you needed but also went above and beyond by arranging the pickup, completing the recalls, and delivering the truck back to your house. Your son will undoubtedly be thrilled to see his truck in great shape when he returns home. If there's anything else we can do for you or your son in the future, please don't hesitate to reach out. We're here to support you and your family in any way we can. Safe travels, and thank you for choosing Capital Toyota!

Capital Toyota, Inc. responded

We sincerely apologize for the inconvenience you experienced during your recent visit to Capital Toyota. We deeply regret that it took longer than anticipated to identify the issue with your vehicle, and we're truly sorry to hear that we were unable to provide a solution. Your time is valuable, and we understand the frustration that comes with delays and unresolved issues. We strive to ensure that every customer's concerns are addressed promptly and effectively, and it's clear we fell short of our own standards in this instance. If you would be open to giving us another opportunity to assist you, we'd like to work towards rectifying this situation. Please feel free to reach out to our service manager directly, and we'll do our utmost to ensure a more positive experience moving forward. Thank you for bringing this matter to our attention. We appreciate your feedback and hope to have the chance to regain your trust.

Rob responded

I thought a 3 hour wait to tell me that you couldn't fix it was ridiculous. Especially given the fact I was with my special needs son who is in a power wheelchair. I was then told I could take it across the street to get it repaired. Then I was charged $98+ for the service call. And to tell you the truth, I don't think the diagnosis is right. I noticed a broken cable that goes to the trunk button later that day. I will end up taking it to my local mechanic to get fixed. I am just totally disappointed in Toyota. I think at most it should have been an hour wait. I think because of the wasted time, they shouldn't have even charged me!!!!!