Capital Toyota, Inc. - Service Center

Capital Toyota, Inc. responded

We appreciate your kind words about the good and responsive service representative, as well as the service on your Tundra. It's wonderful to hear that you had a positive experience with our team, and we're glad to know that your truck was washed before being returned. Customer satisfaction is our priority, and we're delighted that we could provide you with excellent service. If there's anything more we can do for you or if you have any further feedback to share, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again!

Capital Toyota, Inc. responded

Thank you for your positive feedback! We're delighted to hear that you found our team very friendly and well-organized. It's great to know that our facilities, including clean bathrooms and a comfortable waiting room, added to your overall experience. We appreciate your acknowledgment of our efficiency, and we're pleased that you were in and out quickly. If there's anything more we can do for you or if you have any suggestions, please feel free to let us know. We appreciate your support and look forward to serving you again in the future!

Capital Toyota, Inc. responded

Dear Jim, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you received excellent service from our team, particularly from Scott L. We strive to provide exceptional service to all our customers, and your feedback reaffirms that we're on the right track. We truly appreciate your 5-star rating and your kind words. If you ever need anything in the future, please don't hesitate to reach out. Looking forward to serving you again! Capital Toyota

Capital Toyota, Inc. responded

Thank you for taking the time to share your experience with Gwen! We're delighted to hear that she consistently goes above and beyond to ensure you receive great service. Gwen is indeed a valuable member of our team, and we're thrilled to know that she has made such a positive impact on your experience with us. Your feedback is greatly appreciated, and we look forward to continuing to serve you with the same level of excellence.

Capital Toyota, Inc. responded

Thank you so much for your glowing recommendation! We're thrilled to hear that you had a great experience with our dealership and service department. Your satisfaction is our top priority, and we're delighted that you highly recommend Capital Toyota for anyone in the market for a new car. If you have any friends or family who could benefit from our services, please don't hesitate to send them our way. We appreciate your support and look forward to serving you again in the future. The Capital Toyota Team

Capital Toyota, Inc. responded

Dear Fred, Thank you for sharing your positive experience with us! We're delighted to hear that we were able to provide you with a terrific job on your car and get you back on the road swiftly. Your satisfaction is important to us, and we appreciate your feedback. If you ever need anything else or have any questions, feel free to reach out. Best regards, The Capital Toyota Team

Capital Toyota, Inc. responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Richard provided you with excellent service and was very helpful during your visit. We're also glad to hear that you received a nice teacher discount; it's our way of showing appreciation for the hard work educators do every day. We strive to provide thorough assistance without being pushy, and we're delighted that it made for a pleasant experience for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Best regards, The Capital Toyota Team

Capital Toyota, Inc. responded

Thank you so much for taking the time to share your feedback regarding the 90,000-mile service for your 4Runner! We're thrilled to hear that you had an outstanding experience and that our personnel in all departments exceeded your expectations. Your high praise and the confidence you express in our professionals truly mean the world to us. It's our goal to ensure your vehicle is in top-notch condition, and we're delighted that you're good for another 90,000 miles! If there's anything more we can do for you or if you have any further feedback, please feel free to reach out. We appreciate your trust in us and look forward to serving you again in the future. Safe travels, and thank you for rating us a 15+ on the 1-10 scale!

Capital Toyota, Inc. responded

Thank you for taking the time to share your feedback with us regarding your recent service experience. We appreciate your input, and I want to sincerely apologize for any disappointment caused by the absence of a car wash or vacuuming. Your satisfaction is crucial to us, and we understand the importance of providing a comprehensive service experience. We value your feedback as it helps us identify areas for improvement. If there's anything specific you'd like us to address or if you have additional comments, please feel free to let us know. We are committed to enhancing our services to better meet your expectations in the future. Thank you for choosing our service, and we look forward to the opportunity to serve you better next time.