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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
499 Reviews
Call Service Center (423) 892-0661

499 Reviews of Capital Toyota, Inc. - Service Center

Sort by
January 11, 2022

My experience with Richard Levi is always outstanding! He is always willing to help and has a great personality! He is the BEST!!! More

by Betsygammon80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2022 -

Capital Toyota, Inc. responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

January 08, 2022

Quick friendly service! Thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks and again More

by davidw2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary McCulloch
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Jan 12, 2022 -

Capital Toyota, Inc. responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

January 08, 2022

Service representative was welcoming and friendly. Scheduled service was on time and complete. The whole process was smooth and efficient. Communication was as expected and the service was great. More

by brent.alverson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2022 -

Capital Toyota, Inc. responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

January 06, 2022

The service time was good and and the recepionist was friendly... must been my lucky day...i received a discount,also my battery was reading low; it was replaced... so glad about that! More

by Pooha1862
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None of them; sorry do not remember his name.
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Jan 12, 2022 -

Capital Toyota, Inc. responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

January 03, 2022

As always Donnie Thacher and his crew provided excellent customer service for me on my vehicle!! More

by CrimsonSue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Thacker
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Jan 06, 2022 -

Capital Toyota, Inc. responded

Thank you so much for taking the time to leave us a 5-star review.

December 30, 2021

Came in due to a recall. Everything went smoothly work done in just a little over an hr. Nice waiting room. More

by Mckc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2021 -

Capital Toyota, Inc. responded

Thank you for the kind words and the 5-star review!

December 30, 2021

Prompt, kind , efficient staff to deal with on a vehicle. They were very responsive to our needs More

by LFB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle ?
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Dec 31, 2021 -

Capital Toyota, Inc. responded

Thank you for the kind words and the 5-star review!

December 27, 2021

Great job. Excellent experience. Highly recommend this dealer. Service rep Chris did a great job More

by Rwmfish
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2021 -

Capital Toyota, Inc. responded

Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

December 22, 2021

Fast , courteous service. No problems. Regular 35,000 mile check-up. Use all the time. More

by maurice.simpson65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2021 -

Capital Toyota, Inc. responded

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

November 25, 2021

Had a 10:40 appointment to have a key FOB programmed. It Had a 10:40 appointment to have a key FOB programmed. It was not completed until 3:00 and was billed $75.00 higher than what I was quoted when I ord More

by Bridget
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2021 -

Capital Toyota, Inc. responded

Thank you for taking the time to write your review, we are truly sorry we were unable to get your key fob programed in an appropriate time. Despite our dealership’s commitment to accommodate customer needs and requests as much as possible, we were not able to follow through as quickly as we should have. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible. If you wouldn’t mind, please contact me directly at 423-892-0661 and ask for the service manager.

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