Capital Toyota, Inc. - Service Center

The car drivers from service Dept don’t use the emergency brake when parking my car on incline after service. I’ve had almost 5 years of service at the dealership and never once did they use the emergency b brake when parking my car on incline after service. I’ve had almost 5 years of service at the dealership and never once did they use the emergency brake after parking it on incline surface by road. The clank I heard when shifting from park to reverse upset me enough to go back in and complain to the service rep this time. I don’t appreciate the mistreatment of my transmission every time I brought my highlander in for 2 years free maintenance and the remainder of the extended 3 year warranty I bought when I ordered the suv. I have only 15,150 on this soon to be 5 years old vehicle. This was the 65000 mile service. I have never abused a transmission after my grandfather showed me the correct way to support the weight of the vehicle in neutral with the emergency brake on. No stress on transmission at all. Please teach the correct way to your drivers on the ins and outs of proper emergency brake use. More

Unfriendly service advisor.High cost - for oil change Unfriendly service advisor. High cost - for oil change including unnecessary extra cost for shop supplies Unfriendly service advisor. High cost - for oil change including unnecessary extra cost for shop supplies More

No problems making appointment. Friendly service. Very knowledgeable. Made me aware of future service needed. knowledgeable. Made me aware of future service needed. More

Very professional, supplied us with daily report, but missed target completion date by three days. missed target completion date by three days. More

Very satisfied. Everyone was very courteous and they made all very easy on my schedule. all very easy on my schedule. More

Got me right in for my appointment with little waiting time and explained any issues time and explained any issues More

Very fast service and a good waiting room to complete what I needed to do. what I needed to do. More

This is my first time having service done on a vehicle at this location. At the place I went to before, they always offered to wash the outside of my car with each service. I missed that with today’s service this location. At the place I went to before, they always offered to wash the outside of my car with each service. I missed that with today’s service at Capital Toyota. Other than missing the car wash, today’s service was quick and efficient. More

Customer service is excellent. Very efficient service. They seem to be very thorough with answers to all questions They seem to be very thorough with answers to all questions More

Great service to go with a Great Vehicle will definitely use them in the years to come use them in the years to come More