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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.7
507 Reviews

507 Reviews of Capital Toyota, Inc. - Service Center

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October 08, 2021

It was a busy day at the dealership, and the service adviser arranged for me to be taken home and picked up when the work was finished. More

by Chattalew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Capital Toyota, Inc. responded

Thank you for the 5-star review and we are happy to hear that you had a great experience!

October 06, 2021

I took my 2006 Toyota Tundra SR5, that I bought in January 2021, in for a recall in June. The recall was serviced very quick and proper. But I was told that I need to look into changing Timing Belts More

by Terry M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Whitaker
Oct 13, 2021 -

Capital Toyota, Inc. responded

Thank you for the candid feedback on your experience with the service department at Capital Toyota. We sincerely apologize. We realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. We would like to discuss this further with you and see if we can do anything to help with the cost. Please do not hesitate to contact our service manager Marty or Chris at your convenience.

October 06, 2021

Fast service. My car was ready in the time frame that he stated when I brought it in More

by dboyles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

Capital Toyota, Inc. responded

Thank you for the 5-star review and the kind words!

October 06, 2021

Have bought 3 cars there and been very pleased with them. They are very courteous and always accommodating. Will continue to use them in the future. More

by jerrymedlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Capital Toyota, Inc. responded

Thank you for the great review Jerry! We look forward to serving you in the future!

September 27, 2021

Very friendly and courteous. Took my car in for service on time and the wait was reasonable. More

by Jhooper263
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bethany Stewart
Sep 29, 2021 -

Capital Toyota, Inc. responded

Thank you for the 5-star review!

September 23, 2021

Efficient, clean and very helpful. Explained service that was needed. Work was completed in a reasonable length of time. More

by LindaLou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Capital Toyota, Inc. responded

Hi LindaLou and thank you for the 5-star review!

September 23, 2021

Prompt, professional and courteous service every time; very pleased with my 2020 Tacoma and with Capital Toyota. More

by Eayers99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James McGuffee
Sep 29, 2021 -

Capital Toyota, Inc. responded

Thank you for the 5-star review and we are happy to serve you!

September 22, 2021

Servicing for our 4Runner has always been great here. Pleasant waiting area and staff is always great. More

by jf8893bf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Whitaker
Sep 29, 2021 -

Capital Toyota, Inc. responded

Thank you for the 5-star review!

September 19, 2021

Always someone to help answer questions and explain what’s going on with you vehicle. More

by Rlkent64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Capital Toyota, Inc. responded

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

September 18, 2021

The people who work there are very helpful and friendly. I got a good deal. More

by Bnbholt
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Capital Toyota, Inc. responded

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

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