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Capital Toyota, Inc. - Service Center
Chattanooga, TN
494 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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494 Reviews of Capital Toyota, Inc. - Service Center
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June 14, 2021
Chris was super helpful when I came in for an oil change! Super knowledgeable and helpful! I’ll be coming back for all my service needs. Super knowledgeable and helpful! I’ll be coming back for all my service needs. More
by Abey
Employees Worked With
June 13, 2021
My experience at Capitol Toyota wasn't horrible but it also wasn't one that would convince me to recommend them to anyone else either. I ended up at Capitol Toyota because I received a Final Recall notice also wasn't one that would convince me to recommend them to anyone else either. I ended up at Capitol Toyota because I received a Final Recall notice from the Toyota Takata Airbag Recall Center about my 2006 Toyota Matrix. When I called the Center, they set up an appointment with Capitol Toyota to have the passenger side air bag inflater canister replaced. They told me it was a simple repair and should take less than an hour to complete. Based on this information, plus watching a video (made by Toyota) on youtube, I decided to take my lunch early and wait at the dealership while the repair was performed, I made an appointment for 10AM and showed up at 9:55AM. However, my car wasn't pulled into the shop until 10:53AM. Fortunately, the repair was quick, as it was pulled back out around 20+ minutes later and I was able to get on the road just before 11:30AM. Unfortunately, I was late in returning to work... which would not have occurred had my car been pulled into the shop in a reasonable time frame relative to my appointment time. Also, my car had a strong smell of gasoline after the service tech parked it in the pickup area. The smell even persisted into the evening on my drive home from work but it was gone the next morning. This was not a big deal to me, as my car has 300,000 miles on it and I frequently carry chainsaws and fuel mix inside it, thus I'm used to that smell. However, if I were in dress clothes and a $50,000+ vehicle, I would be pissed! I perform most repairs on my vehicles myself and I always reek of gas and/or chemical smells when doing do. To expect a service tech NOT to smell like this is unrealistic...but maybe Capitol Toyota should think about having someone else pull the vehicles into or out of the garage. As I stated, I wasn't upset by this occurrence but I'm not of the genteel persuasion either. Final thought of my experience with Capitol Toyota: you could probably find worse out there but I'm sure you can find better too! More
by mpl
Employees Worked With
Brody??
May 27, 2021
Excellent attentive service by Andrew Whitaker. Today was another in a long line of good service experiences . I understand I must do 25 words or I my review doesn’t count. Really? was another in a long line of good service experiences . I understand I must do 25 words or I my review doesn’t count. Really? More
by JPBaptist
Employees Worked With
Andrew Whitaker
May 27, 2021
Wonderful service! Chris Smith always goes above and beyond. He has taken care of both my Toyota’s for several years and has consistently treated me like family. beyond. He has taken care of both my Toyota’s for several years and has consistently treated me like family. More
by Dunn.charlie
Employees Worked With
May 26, 2021
Capital Toyota Service Department is always professional and friendly. They do quality work in a timely manner. I highly recommend any service work on your Toyota at this company and friendly. They do quality work in a timely manner. I highly recommend any service work on your Toyota at this company More
by Old Coach
May 25, 2021
Capital Toyota has always taken great care of us we have purchased three Toyota’s from them and wouldn’t dream of going anywhere else purchased three Toyota’s from them and wouldn’t dream of going anywhere else More
by Ccsrx7
Employees Worked With
Other Employees :
Shawn Cordell, Andrew Whitaker
May 25, 2021
Andrew took good care of me. I love my 2010 Toyota Andrew took good care of me. I love my 2010 Toyota Prius. Best car I've ever had. I will be back soon for 90,000 mile check up Andrew took good care of me. I love my 2010 Toyota Prius. Best car I've ever had. I will be back soon for 90,000 mile check up More
by Elizabeth Johnson
Employees Worked With
Andrew Whitaker
May 22, 2021
Thank y’all! Excellent customer service! My car had problems unexpectedly on a trip, and Capital Toyota provided help and service. Thank y’all! Blessings problems unexpectedly on a trip, and Capital Toyota provided help and service. Thank y’all! Blessings More
by Love.covers.garden
May 22, 2021
They have always been courteous, prompt, They have actually done all of the work that they claim they did. I have complete confidence in the work that they’ve done that my vehicle is kept in tiptop sh actually done all of the work that they claim they did. I have complete confidence in the work that they’ve done that my vehicle is kept in tiptop shape More
by thesmithgroup2
Employees Worked With
Donnie Thacker
May 18, 2021
I always get good service at Capital Toyota. Everyone is friendly. They offer suggestions for maintenance care but are not pushy unless it is a safety issue. friendly. They offer suggestions for maintenance care but are not pushy unless it is a safety issue. More
by K9kay
Employees Worked With
