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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.7
494 Reviews

494 Reviews of Capital Toyota, Inc. - Service Center

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May 14, 2021

Called for same day service appointment, was granted appointment within a couple of hours. Was told if I arrived early, should not be an issue. Service was fast and friendly, as usual. Great dealership More

by EH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Capital Toyota, Inc. responded

Thank you for the kind words and we are happy to have you as part of the Capital Toyota Family!

May 14, 2021

I love the service team at Capital Toyota. Always friendly and professional, I have used them for many years and depend on their expertise. I do need the shuttle. More

by Bonnie Blalock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Whitaker
May 21, 2021 -

Capital Toyota, Inc. responded

Hi Bonnie and thank you for the kind words! We are happy to hear that you continue to have great experiences with our dealership!

May 05, 2021

Scott was very friendly and helpful. He researched the history of my vehicle, found that I had coupons to apply to the service cost and got the vehicle in and out in a timely manner. Thank you Scott! More

by pmhaynes1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Capital Toyota, Inc. responded

Thank you for the kind words and we are glad to hear you had a great experience!

April 29, 2021

Chris was very nice and made me feel like he really appreciated me. He walked me to my car so I would not have to look for it. More

by VickeySoares20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Capital Toyota, Inc. responded

Hi Vickey and thank you for the 5-star review! Chris does a great job and we are glad to have him. We look forward to seeing you again in the future!

April 24, 2021

Hassle every time I go in. Was last time, nor will I purchase another car from this dealership. They could learn from BMW, who treat you well before, and especially after, the purchase. Madison is offe More

by angiematoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Madison
Apr 27, 2021 -

Capital Toyota, Inc. responded

Hi Angie, we would like to apologize for the experience you seem to be having when you come in. This is certainly not normal and we will be speaking to the people you came in contact with to see what we can do to keep it from happening again in the future.

April 22, 2021

They always go above and beyond on their service. Easy appointment process through Toyota app. Great work and never any surprises. Service writers are the best. Capital Toyota is always who I recommend More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Capital Toyota, Inc. responded

Thank you, Mike! Not only for your business but for your recommendations!

April 19, 2021

They greet me as I'm getting out of my car and walk me in. They keep me in formed of any upcoming needs. They provide a comfortable waiting area. They are always polite. More

by darcartwright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Whitaker
Apr 20, 2021 -

Capital Toyota, Inc. responded

Thank you for the kind words. We try to do our best and it's nice to know it's working. Thank you for your business!

April 14, 2021

Capital Toyota always provides excellent service! Friendly, efficient employees from check in to check out. I leave confident that my vehicle has been well taken care of. Thanks 🙏 More

by Skarwisch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Wallace, Andrew Whitaker
Apr 15, 2021 -

Capital Toyota, Inc. responded

It’s great to hear that your visit with us earned a 5-star rating! We look forward to seeing you again on your next visit.

November 11, 2020

Very well run facility. Honest and fair pricing. Nice staff. Had to wait for vehicle during diagnostic and repair. Clem and comfortable waiting area. Good experience. More

by jimmyg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Capital Toyota, Inc. responded

Sir, we are thrilled to know you had an amazing time with Our Capital Toyota Team. We look forward to assisting you with all of your Service needs!

October 23, 2020

Great service department! Good attention to detail. They got me in and out quickly and on time. They are definitely good people to deal with. More

by allens37379
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Capital Toyota, Inc. responded

We appreciate your kind words and positive review. Thank you for trusting us with your vehicle needs. Come back and see us!

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