Capitol Subaru

Usually buying a car is quite a chore and generally unpleasant. i purchased a certified vehicle at capitol subaru two days ago. it ended up being such a pleasant experience. my sales associate, nick be unpleasant. i purchased a certified vehicle at capitol subaru two days ago. it ended up being such a pleasant experience. my sales associate, nick bean, was friendly and quite helpful. the process was fairly quick and painless. the showroom is beautiful and set up to make you feel at home and comfortable. i would definitely recommend this dealership to my friends and family. More

Dan Penick [Salem,OR Subaru] far exceeded our Dan Penick [Salem,OR Subaru] far exceeded our expectations of a car salesman. He put us at ease,showed us all the opt Dan Penick [Salem,OR Subaru] far exceeded our expectations of a car salesman. He put us at ease,showed us all the options and gave us tremendous and educated advice on the purchase of our first ''brand new'' vehicle. We had one of the best retail experiences of our lives. He is so personable and knowledgable we thought he may be managing the entire dealership.We will be highly recommending capitol Dealerships and most especially Mr Penick to all our friends and family in the future. A professional beyond his years who actually made it fun to look,test drive and discover all we were not aware of when it comes to Subarus! Thank you for the positive car purchasing experience and we will be purchasing all our future cars with Capitol. A VERY SATISFIED CUSTOMER! THANK YOU DAN! Josie A. Partie-St.Clair [wife of Mr Scott StClair] #503-990-7727 More

I have been in for oil changes on my vehicle since it was new. Mike worked with me at both the old and new address. Russell has worked with me at the new address along with Mike. I have found them to be very new. Mike worked with me at both the old and new address. Russell has worked with me at the new address along with Mike. I have found them to be very accommodating, fair, fast, competent & friendly. I also worked with Russell when I can in for a "check engine" light. When your equipment failed he accommodated me by sending me over to the Toyota dealership on site. Excellent service. Also, Bob has done a great job driving me while my Subaru was in the shop and Jacquie has provided me sales support with enthusiasm. My thanks to the whole team that these professionals represent. Randy H. Turner OR Dec 2012 More

Mike and Russel in the Service Department have treated me and my wife very professionally and have made sure that we were satisfied with their services. Their committment to excellent customer service is som and my wife very professionally and have made sure that we were satisfied with their services. Their committment to excellent customer service is something that is lacking at some other dealerships. Their new facility is beautiful and all who work there make you feel at home. Keep up the good work! More

My wife was interested in a new Subaru to replace a ML500 that had been totaled from a driver's side crash. Her primary concern was the safety rating of the car. I had suggested Honda, Toyota, Acura, and our that had been totaled from a driver's side crash. Her primary concern was the safety rating of the car. I had suggested Honda, Toyota, Acura, and our youngest daughter recommended Volkswagen. She drove all 3 and was less that impressed by the knowledge and courtesy of the other sales staff. Nick Bean was simply a "step above", everyone else we had spoken with or, in several instances had taken a demonstration drive. He was VERY knowledgeable about his products and spoke comfortably about the differences between models. His demeanor and courtesy were just terrific. The conversation about price was simple and straight forward. I had "shopped" the vehicle that we decided to purchase and found an excellent price from another reputable dealer. Capitol reviewed the quote and simply agreed to price match because the cars quoted were identical. I had done business with the service department for years but this was my/our first purchase experience with Capitol. Nick and the Sales Manager Rory were truly good work with. More

My mother had been dreaming of a Subaru for years. Due to some good fortune she was able to purchase her first new car in over 30 years. We had been shopping for several weeks at other Subaru dealers and bee some good fortune she was able to purchase her first new car in over 30 years. We had been shopping for several weeks at other Subaru dealers and been getting the bate and switch . She was so upset, she was considering getting a different brand of car and quite frankly my husband and I had been considering getting a new Subaru and had become discouraged by the dealers attitudes. My brother lives in Salem and began talking with the people at Capital Subaru. They were willing to find a car that fit all of my mothers requests, they were kind and willing to work with us.Wapital More

Our overall experience at Capitol Auto Group was very poor. First, we headed to the Toyota dealership, where after waiting for 5-10 minutes for a salesperson to help us, we finally left. The front desk poor. First, we headed to the Toyota dealership, where after waiting for 5-10 minutes for a salesperson to help us, we finally left. The front desk paged sales- but no one showed up. Next, we headed out to the lot, and saw that there were 4 salespeople standing outside the Chevy dealership. We walked through the cars, and hoped perhaps someone would ask if we needed help. Again, no one even came to greet us. Finally, we headed to the Subaru dealership. We were greeted right away by Michael- and were given a thorough explanation of the cars available. Michael was the only nice person in the whole place. The next day, we contacted the sales manager to begin the negotiations. Rory Casebeer was extremely rude during our phone conversation. He argued about the price of the car stating it was really a higher price- even though we had already seen the sale price in the window. After he realized I was already aware the price was lower than what he was quoting me- he continued to argue that wasn't really the value of the car (the higher price was the right price.) After been yelled at, I decided I did not want to do business with this dealership. Today- we bought a brand new car from Dick Hannah in Vancouver. The price was less, the people were a pleasure to do business with and it was well worth the drive. More

Went to purchase a 2013 Legacy. Told the sales staff that there was no trade in, Financing was settled thru my credit union and I wanted no extras, a simple deal. The sales people respected the criteri that there was no trade in, Financing was settled thru my credit union and I wanted no extras, a simple deal. The sales people respected the criteria, struck a deal and all that was left was to hand me an invoice and I would get the check from the local credit union. I was handed off to Finance manager who was disrespectful, attempted to fudge the numbers and modify the agreement as specified in the "We Owe" sales agreement. Additionally, this finance mgr. failed to turn the "We Owe" document over to the service department which delayed my purchased parts for two weeks. The most degrading part of this purchase was when I handed Mr. Stute a check for the agreed purchase price of the car, he got up left the room, not providing me with keys or any other car items that one would typically expect when buying a brand new vehicle. Also, I received no explanation of vehicle controls, functions or brake release functions. Know this, I'm 56 year old single woman that doesn't know a lot about the mechanical objects. The finance mgr. was the last Capitol Subaru employee I dealt with and strongly influenced my opinion of the dealership. More

I have been looking for a new car since January and finally settled on a new subaru outback. My local dealership didn't really seem to understand that I had a budget and refused to help me get somethin finally settled on a new subaru outback. My local dealership didn't really seem to understand that I had a budget and refused to help me get something I could afford, instead they kept pushing me to finance the $4,000 or $5,000 difference to upgrade to leather interior and options I don't need. I ended up really frustrated because I did a lot of research and it seemed like I should be able to get the options I wanted within my budget. I went on Truecar.com and got several bids, Capitol subaru offered the best combination of price/package and so I put a deposit down for a new 2013 outback Premium. It all went so smoothly it was kind of unbelievable- I picked the color and interior and options I wanted, they offered a great price, and now I have my perfect new car!!! They contacted me when the car was ready, and even delivered it a few days early to work around a trip I had planned. I read a lot of negative reviews of other dealerships and was nervous something would go wrong, like they would spend four hours pushing the extended warranty, but it all went perfectly. I got the car I wanted at a great price, and it was actually really pleasant and enjoyable to work with them. They were friendly and professional, and I never felt like they were dishonest or trying to push me into spending more. They seemed more than happy to work with me to get exactly what I wanted. After I got the offer from capitol subaru I contacted my local dealership to see if they could match it because I felt bad they had helped me test drive the cars, etc. Capitol subaru's price was over $1500 less than their best offer. I've only had the car for two days now but I am SO HAPPY!!!! And given my experience with other dealerships, I would stick with subaru and travel very far to keep working with the people at Capitol Subaru. It's completely worth it to avoid negative experiences, and their prices are great. More

On Thursday August 11, 2011, Capital Auto Group gave me On Thursday August 11, 2011, Capital Auto Group gave me the worst customer service I have ever received in my entire life. I own a 2004 Subaru Fores On Thursday August 11, 2011, Capital Auto Group gave me the worst customer service I have ever received in my entire life. I own a 2004 Subaru Forester. My car was smoking out of the scuba causing me to believe there was trouble with the engine. I took my Subaru to the service department at Capital Auto Group. I assumed they were a reputable and reliable dealer, since I have always taken my car there for oil changes and service in the past. In the past six months I have spent several thousand dollars on my Subaru with Capital Auto Group trusting they were correctly diagnosing what was wrong with the vehicle. This time they told me I needed to replace my Turbo engine. So, as I was deciding what I would like to do with my car, I asked the service person if they had any what my car was worth. As they were getting a sales person to figure the current value of my vehicle, I decided to test drive another Subaru. The sales person “Dan” was helpful and took me on a test drive. I told him repeatedly, I have never purchased a car on my own and I would like my father to be present with me. He explained to me the only way to get the value of my car was to take some information from me. Being unfamiliar with this process, that sounded reasonable to me. I began to give him some information, and I was beginning to feel uncomfortable because it seemed to be a lot of personal information just to figure out a trade in value on my car. I told him again, I would like to have my father here with me. He promised me that none of the information would be sold to any other outside facility. I asked him right to his face, you are not running my credit or my father’s credit are you? He said no credit checks were being run at this point. He then left me for about 20 minuets. He then returned with an offer on the vehicle I had test drove and told me my 2004 Subaru was worth $1000.00. He had payment options and was trying to set up a deal. After I had repeatedly told “Dan” I wanted my father there with me, I was extremely upset at this point and told him to get me my keys, I am leaving. I told him he made me extremely uncomfortable and he was extremely pushy. I was not interested in purchasing a car with him and I am not stupid, my car is worth more than $1000.00. The next day I called to complain to the Sales manager, Rory Casebeer about “Dan”. Rory told me that he was not present the day before so he couldn’t tell me anything about what happened. He never once apologized about how I had been treated. I became really upset and he told me he couldn’t talk over me (since I was yelling at this point) and he was in the middle of 5 car deals and he was too busy to deal with me. I told him I didn’t want my personal information on file with Capital Auto Group. He told me that they had to keep my information on file for three years when they file credit reports. I was so upset because I had specifically asked to NOT have my credit run I began to cry. Rory then felt it necessary to ramble off his social security number and his home address and asked me if it made me happy that I now know personal information on him. Actually he caused me to stop crying because I began to think how interesting in this economy where customer service and client care can make or break a business, Capital Auto Group can speak to there clients in such a demeaning way. Capital Auto Group is so successful they can cause there customers to cry and treat them however they please. That is quite impressive. I decided to take my Subaru to a mechanic who specializes in Subaru’s in Eugene. I figured I would have the car fixed, sell it myself, take the money and purchase a new Subaru. (NOT at Capital Auto Group) The Ironic part of the story is the mechanic found that there was a cracked seal on an intake valve that was leaking oil into my Turbo. For $220.00 He replaced that valve and serviced my Turbo. There was nothing wrong with the turbo to begin with! Capital Subaru wanted to do $2200.00 worth of work on a car that just needed to be serviced. Also, I was charged $120.00 for the misdiagnosis of the car too! It makes me wonder, what else has Capital Auto Group fixed on my Subaru that did not need to be fixed? Was Capital just trying push me to purchase a new car? Did they know my car just needed some service and they were going to offer a stupid female $1000.00 for a perfectly good car? Kelly Blue Book says my Subaru is worth $5560.00 in poor condition. I am absolutely discussed by the way Capital Auto Group treated me. I will never take my business there again. I have posted on my Face Book page (455 people) for others not to shop there too. I have filed a complaint with the Attorney General’s office, Better Business Bureau, Yelp and Google too. I also rated my dealer at www.dealerrater.com, and called Subaru of America @ 1-800-782-2783 too. I have also told ever person, client, or anyone who will listen, how horrible Capital Auto Group treats there customers. Capital Auto Group should be ashamed and at the very least refund my $120.00 I paid for them to misdiagnose my Subaru. However, with the service Capital Auto Group provides I will not hold my breath. More