Capitol Toyota

Service good, sales bad. Went to them based on reference from Costco Auto Services to get the Costco discount but did not see the person that we setup the appointment to see. Went to them based on reference from Costco Auto Services to get the Costco discount but did not see the person that we setup the appointment to see. Got another person instead. According to Costco, we were supposed to see the invoice price but never did. We were a bit naive about the discount so thought we got a good deal at the time as we were trading in a 2004 Ranger. It took 3 offers and counter offers to get to where we wanted to be after haggling back and forth for about 45 minutes. Long story short, Costco contacted us about the experience and we got a check back from Capitol for $500 about 4 weeks later. We bought a Camry Hybrid which we he had for 7 months and loved the car and I must say that their service dept is very good. The reason for the review now is that we recently sold the Camry due to circumstantial changes in our lives to purchase an Avalon Hybrid and again we went through Costco Auto Services again but this time we were setup with Lassen Toyota in Albany. Capitol is no longer in their program and after dealing with Lassen, it is was quite evident as to why. The difference was night and day. At Lassen, we were immediately shown the invoice with no haggling and no pressure, the way car buying should be. Buyer beware! More

They take advantage of single women Single women loss father of my child came in to get a lower payment car as I was paying 375 a month wanted to get a nice used car. Sales person wanted Single women loss father of my child came in to get a lower payment car as I was paying 375 a month wanted to get a nice used car. Sales person wanted to make a sale I picked out a couple of used cars 2010 2011 sales person came back told me the banks would only do a new car loan since it was a better deal I believed them they told me only car eligible was Toyota corrolla S I didn't wat it but they said I could get it make payments for six months and then I could get into a better car with lower payments so I agreed to payments of 391 a month drove away next day got called in was told there was a error on the contract and I needed to come in to sign again so I did they said they put value of trade In wrong nothing was to change and I was good to go. I left first month payment is free well I recieved my bill three weeks later and saw it was for 491.76 I was upset went in and asked what happened that is not priced we agreed on they said trade in value was 2000 left over and that's what made it climb up. Nobody told me they told me they could take car back due to mine was sold already I was stuckthey said make payments for six months and bring it in to trade and lower payments. I waited a year same sales person dealt with me calledylu in at times for cars I might be interested used cars I tried trading in car all they could tell me was I needed more time I didn't understand why they wouldn't tell me. Then went to different dealership they told me what they did to me was wrong they jacked up my apr rate to 22% so basically the salesperson made a huge commission off me and I'm stuck with the car I won't ever get out from under the car unless I'm a millionaire. I went back in to talk to that salesperson and he straight told me he couldn't help me and he was planning on taking a cruise with his family. Upset yes I was. On top of that I started having problems with my car siding started coming off took it in asked them to check tire tread did inspection sent home paper work stTing tires were in great condition and the technician in front of me just pushed siding back in and said if it came out again then they would fix it. They returned my my car with tools in passenger side seat. Went driving to longview washignton and it was raining with my two year old in back seat car started sliding pulled over and called family they said my tread was low I filled out survey for dealer visit and complained recieved a nasty letter back saying I was lying so went in to service area asked a worker if my tires looked okay he said no I showed him email and my inspection report telling them they sent me On road like that all they offered was that I purchase new tires I absolutely HATE Toyota Capitol they should be ashamed. I don't recommend them to anyone. Now when I have to choose betweent heat for my child or my car payment I think of them and I'm angry I have been through enough horrible stuff in my life with loss of father of child and working full time and this car payment is killing us all so someone could make a extra dollar and go in cruises. More

Tye Holliday Called on vehicle seen online to ask if available .. Rudy said he would check came back to say yes it is when would you like to see. Made appointment Called on vehicle seen online to ask if available .. Rudy said he would check came back to say yes it is when would you like to see. Made appointment to see next day. Got off a little early so we decided to go see vehicle. We don't live in salem so made the drive to dealership. Upon arrival I drove through lot but didn't see vehicle? We approached the showroom and we're met by Darren a sales rep who asked if he could help. We said we had talked to Rudy and had appointment to see tomorrow but had time so came this evening. Ok what vehicle. We told him and he said he would go get it. He left to bring back Rolo who asks all the same questions. Oh ok we will go get it... so we wait ... then Darren comes up and says oh I'll take you to see it ... so we get on golf cart and drive the lot three times looking for vehicle. But can't find it . Go back to showroom and wait. Finally Rolo shows up and gets on computer and says hmmm it's here we can't find it maybe it sold... We called three hours ago and have appointment to see tomorrow with Rudy we have told you that we came early but we're told vehicle is here . Oh well Rudy is on Toyota side this is Chevrolet. So we need to go to other showroom ??? No we can handle it to just have to find it wait here in cubical. So we wait as I watch Rolo wonder around looking lost and talking to other customers. Darren just sat with us looking confused as well.Aftet way to long a wait he says I'll go find out what's up. He comes back with Rolo who says we can't find it. What else are you interested in . Nothing I said but the vehicle we were told was here three hours ago oh it must have sold we just don't know for sure what else are you interested in . Nothing the vehicle we came to see.Well we don't know we're it is . I have an appointment to see a car tomorrow that isn't here now or you have no idea where it is .... well a yes so why wasn't I called and told this ???? So can I come back tomorrow and see it...well no we don't know where it is... So I said fine been told one thing but not the truth. We left and I came home and went online to their Web site and told them about are expirence. Also got Crystal Asman phone number and gave her a text I am deaf.She responded with oh sorry what can we do... followed by a phone call to my wife an more oh sorry. Then a call from Jeff and more oh sorry but it's our computers..... what can we do.. Then a text the next morning from Crystal wanting to find me a vehicle. Why you can't find the one you said was here and your computer's are so poor you can't keep inventory how are you going to do that??? Followed by a text from Art Lyter and more oh sorry what can we do . I would suggest any one looking for a vehicle stay along way away from these people and this dealership... They cover each other with the same story from the top down one liar covering for the next with no accountability . DO NOT Go to this dealership!! More

Why do Toyota dealers prefer to be this way? I bought a new car from Capitol Toyota a few years back, so I thought I would give them another try when updating to a new one again. Last time they d I bought a new car from Capitol Toyota a few years back, so I thought I would give them another try when updating to a new one again. Last time they delivered my car dirty and I found out my "new" car was on the lot one year. Nate made an outragous offer and on my way out the door, I showed him why. He came down about $3000 and I ended up buying the car due to the lack of a competing car to purchase of the type I wanted. I figured that while they were "preparing" the car, it would be washed and detailed. I spent the next few days doing that. When making another purchase through Nate again, he gave me his "rock bottom" price on a new car that was way out of line. He refused to give me a price until I gave him a credit record. He told me it would not be a detailed one, so it would not affect my credit report. He lied. I told him I was planning to check around and he was aware that I was not hapy with his previous sale a couple years back. I went a few miles to another dealer who immediately offered about $2000 better price on the same car. I bought it. They through in some scuff proofing protectant items and delivered the car fully detailed, with tires I specified. Wow, I guess Nate just doesn't care. I wonder if Nate sells anything without pulling tricks on the customer. if you are willing to go his way, he can be real nice for the day. More

Amazing. Fast. Brest price. Really great to work with. Showed me all the options. Demonstrated how car worked. Great dealership. I will go back!! Awesome!! Showed me all the options. Demonstrated how car worked. Great dealership. I will go back!! Awesome!! More

We have been looking for a 2013 Toyota Rav 4 for several months now. Last weekend I was looking at cars.com and saw the perfect car for us at Capitol Toyota in Salem Oregon. We live 250 miles away in Cresce months now. Last weekend I was looking at cars.com and saw the perfect car for us at Capitol Toyota in Salem Oregon. We live 250 miles away in Crescent City California and decided that it was worth the drive to see if we could get the car we really liked. We have been driving a Toyota Corolla for 14 years so we know first hand how valuable and reliable Toyotas are. We called Kevin Russell the day before we drove up to let him know we were interested in the car and was it still available? Kevin was very nice and professional on the phone and had the car ready for us to look at when we arrived the next day around 6pm, which we really appreciated. The price on the car was a very good price but our offer was off by a few hundred dollars. When it looked like we couldn't come to an agreement Billy Hamill walked over to the desk where we were sitting. He asked us how much we differed in price and told us that we could have the car at our price which was all we could afford. We were so happy to be able to get the car and color we wanted! After the paperwork was finished about Kevin took a lot of time to make sure we knew how the Rav 4 operated and showed us all the gadgets we will need to know about and use. By the time he was done we felt confident we could drive off the lot and enjoy our ride home. We love our new car and we can't say enough about what a great dealership Capitol Toyota is. Everyone we came in contact with were friendly and helpful and respectful. Kevin spent a lot of time with us and he is a great asset to the dealership. We appreciated that Billy was so willing to deal with us too. This is the best dealership we have ever dealt with. There was no pressure or unpleasantness at all from them. We have been telling everyone we know that this is the best place to buy a car and would recommend them to anyone. Mark and Linda Miller More

Carlos Arroyo is amazing. He is calm, knowledgeable, honest, and non pushy. Carlos tries to get you the best deal. My family lives two hours away from the dealership. I called Carlos, and within one honest, and non pushy. Carlos tries to get you the best deal. My family lives two hours away from the dealership. I called Carlos, and within one hour, we had agreed upon a car, a price and financing. Carlos assured me that when we arrived the next day, the car would be ready for a test drive, and there would not be any surprises. We arrived the next day, and everything went exactly as planned. Carlos and Capitol Toyota are an oasis within the car selling desert. If you want to have an amazing car buying experience, then call Carlos at Capitol Toyota! More

Buying from Capitol was a great experience. Alex and Andy are both personable, knowledgeable, and professional. We walked off the lot in something that we'd never expect, but it was the prefect car for us. T are both personable, knowledgeable, and professional. We walked off the lot in something that we'd never expect, but it was the prefect car for us. They took excellent care of us! Will definitely be sending friends to them. More

I got a great deal by negotiating online and by phone. I came in from out of state and everything was handled well with attention to detail. The F&I guy wasn't exactly Mr. Personality, but otherwise it was came in from out of state and everything was handled well with attention to detail. The F&I guy wasn't exactly Mr. Personality, but otherwise it was a very positive experience and definitely worth the trip. More