Capitol Toyota

Tye Holliday Called on vehicle seen online to ask if available .. Rudy said he would check came back to say yes it is when would you like to see. Made appointment Called on vehicle seen online to ask if available .. Rudy said he would check came back to say yes it is when would you like to see. Made appointment to see next day. Got off a little early so we decided to go see vehicle. We don't live in salem so made the drive to dealership. Upon arrival I drove through lot but didn't see vehicle? We approached the showroom and we're met by Darren a sales rep who asked if he could help. We said we had talked to Rudy and had appointment to see tomorrow but had time so came this evening. Ok what vehicle. We told him and he said he would go get it. He left to bring back Rolo who asks all the same questions. Oh ok we will go get it... so we wait ... then Darren comes up and says oh I'll take you to see it ... so we get on golf cart and drive the lot three times looking for vehicle. But can't find it . Go back to showroom and wait. Finally Rolo shows up and gets on computer and says hmmm it's here we can't find it maybe it sold... We called three hours ago and have appointment to see tomorrow with Rudy we have told you that we came early but we're told vehicle is here . Oh well Rudy is on Toyota side this is Chevrolet. So we need to go to other showroom ??? No we can handle it to just have to find it wait here in cubical. So we wait as I watch Rolo wonder around looking lost and talking to other customers. Darren just sat with us looking confused as well.Aftet way to long a wait he says I'll go find out what's up. He comes back with Rolo who says we can't find it. What else are you interested in . Nothing I said but the vehicle we were told was here three hours ago oh it must have sold we just don't know for sure what else are you interested in . Nothing the vehicle we came to see.Well we don't know we're it is . I have an appointment to see a car tomorrow that isn't here now or you have no idea where it is .... well a yes so why wasn't I called and told this ???? So can I come back tomorrow and see it...well no we don't know where it is... So I said fine been told one thing but not the truth. We left and I came home and went online to their Web site and told them about are expirence. Also got Crystal Asman phone number and gave her a text I am deaf.She responded with oh sorry what can we do... followed by a phone call to my wife an more oh sorry. Then a call from Jeff and more oh sorry but it's our computers..... what can we do.. Then a text the next morning from Crystal wanting to find me a vehicle. Why you can't find the one you said was here and your computer's are so poor you can't keep inventory how are you going to do that??? Followed by a text from Art Lyter and more oh sorry what can we do . I would suggest any one looking for a vehicle stay along way away from these people and this dealership... They cover each other with the same story from the top down one liar covering for the next with no accountability . DO NOT Go to this dealership!! More

Why do Toyota dealers prefer to be this way? I bought a new car from Capitol Toyota a few years back, so I thought I would give them another try when updating to a new one again. Last time they d I bought a new car from Capitol Toyota a few years back, so I thought I would give them another try when updating to a new one again. Last time they delivered my car dirty and I found out my "new" car was on the lot one year. Nate made an outragous offer and on my way out the door, I showed him why. He came down about $3000 and I ended up buying the car due to the lack of a competing car to purchase of the type I wanted. I figured that while they were "preparing" the car, it would be washed and detailed. I spent the next few days doing that. When making another purchase through Nate again, he gave me his "rock bottom" price on a new car that was way out of line. He refused to give me a price until I gave him a credit record. He told me it would not be a detailed one, so it would not affect my credit report. He lied. I told him I was planning to check around and he was aware that I was not hapy with his previous sale a couple years back. I went a few miles to another dealer who immediately offered about $2000 better price on the same car. I bought it. They through in some scuff proofing protectant items and delivered the car fully detailed, with tires I specified. Wow, I guess Nate just doesn't care. I wonder if Nate sells anything without pulling tricks on the customer. if you are willing to go his way, he can be real nice for the day. More

Amazing. Fast. Brest price. Really great to work with. Showed me all the options. Demonstrated how car worked. Great dealership. I will go back!! Awesome!! Showed me all the options. Demonstrated how car worked. Great dealership. I will go back!! Awesome!! More

We have been looking for a 2013 Toyota Rav 4 for several months now. Last weekend I was looking at cars.com and saw the perfect car for us at Capitol Toyota in Salem Oregon. We live 250 miles away in Cresce months now. Last weekend I was looking at cars.com and saw the perfect car for us at Capitol Toyota in Salem Oregon. We live 250 miles away in Crescent City California and decided that it was worth the drive to see if we could get the car we really liked. We have been driving a Toyota Corolla for 14 years so we know first hand how valuable and reliable Toyotas are. We called Kevin Russell the day before we drove up to let him know we were interested in the car and was it still available? Kevin was very nice and professional on the phone and had the car ready for us to look at when we arrived the next day around 6pm, which we really appreciated. The price on the car was a very good price but our offer was off by a few hundred dollars. When it looked like we couldn't come to an agreement Billy Hamill walked over to the desk where we were sitting. He asked us how much we differed in price and told us that we could have the car at our price which was all we could afford. We were so happy to be able to get the car and color we wanted! After the paperwork was finished about Kevin took a lot of time to make sure we knew how the Rav 4 operated and showed us all the gadgets we will need to know about and use. By the time he was done we felt confident we could drive off the lot and enjoy our ride home. We love our new car and we can't say enough about what a great dealership Capitol Toyota is. Everyone we came in contact with were friendly and helpful and respectful. Kevin spent a lot of time with us and he is a great asset to the dealership. We appreciated that Billy was so willing to deal with us too. This is the best dealership we have ever dealt with. There was no pressure or unpleasantness at all from them. We have been telling everyone we know that this is the best place to buy a car and would recommend them to anyone. Mark and Linda Miller More

Carlos Arroyo is amazing. He is calm, knowledgeable, honest, and non pushy. Carlos tries to get you the best deal. My family lives two hours away from the dealership. I called Carlos, and within one honest, and non pushy. Carlos tries to get you the best deal. My family lives two hours away from the dealership. I called Carlos, and within one hour, we had agreed upon a car, a price and financing. Carlos assured me that when we arrived the next day, the car would be ready for a test drive, and there would not be any surprises. We arrived the next day, and everything went exactly as planned. Carlos and Capitol Toyota are an oasis within the car selling desert. If you want to have an amazing car buying experience, then call Carlos at Capitol Toyota! More

Buying from Capitol was a great experience. Alex and Andy are both personable, knowledgeable, and professional. We walked off the lot in something that we'd never expect, but it was the prefect car for us. T are both personable, knowledgeable, and professional. We walked off the lot in something that we'd never expect, but it was the prefect car for us. They took excellent care of us! Will definitely be sending friends to them. More

I got a great deal by negotiating online and by phone. I came in from out of state and everything was handled well with attention to detail. The F&I guy wasn't exactly Mr. Personality, but otherwise it was came in from out of state and everything was handled well with attention to detail. The F&I guy wasn't exactly Mr. Personality, but otherwise it was a very positive experience and definitely worth the trip. More

On 11/5/12 I had car problems on the way to work. I drove over to Capitol Auto Group where I met Mark and told him my car has issues and I need it looked at. He filled out the paperwork and I went in drove over to Capitol Auto Group where I met Mark and told him my car has issues and I need it looked at. He filled out the paperwork and I went in the waiting area. An hour later Mark came in to give me the news about my auto and it was awful news. Usually I can handle all kinds of news without too much affecting me, but this week was a very tense week for me because this same week on Friday, is my bankruptcy hearing and I was on edge. You see, at 55 years old I never thought I'd be in this situation ever in my life. With a cut in my monthly salary of $670 per month added on top of furlough days at a cost to me of $300 less for each month we have a furlough day, I found myself in more debt than I could afford. As a single person, I had no choice but to file and my hearing is this week Friday. I mentioned to Mark that seeing he has been here at Capitol for over 8 years, I am looking to him to point me in the direction of a sales person with the following attributes. The person needs to be a great listener, be compassionate and not treat me as if I am just another dumb female needing help. He said he knew the right person for me and left. Mark quickly returned with a man named Chris and our journey began. I told Chris about my car and I also told Chris that being an honest individual, I wanted him to know that on Friday I have my bankruptcy hearing and told him he would see this on my credit report anyway and I wanted Chris to know I am an open book, no secrets. Chris could tell this was a very hard thing for me to talk about in front of someone who barely knows me, but it was on this day that I found out just how much Capitol Auto honors Customer Service and the lengths they are willing to go to prove they not only "talk the talk" they also "walk the talk!" So after taking a PT Cruiser for a drive, I fell in love with this car and we went back to the office to do some paperwork and number crunching, only the number crunching was being done to benefit me in the long run. I had no idea who Jamie Mogle was or at what lengths he would go to help me, but this I can say, both he and Chris went to the extreme to make sure I left in a safe vehicle an din working out a deal with the owner Scott, I not only have a loaner to use until as soon as Friday of this week or as long as January of 2013, but rest assured, when I do return to Capitol Auto, I know that both Jamie and Chris will work just as hard to help secure affordable financing for me so I can own that PT Cruiser that I fell in love with yesterday! You are probably wondering what the morale of this long story is. If you have to ask, you missed it early on in my story - it is centered around the customer - me and their desire (both Jsmie and Chris) to make my wish come true! A acr that fits me without costing a fortune and to think when I got up yesterday, I would be given the opportunity to be on the receiving end of such great, caring individuals as is Scott, Jamie and Chris. To know that a person in need can still find others who know what it is like to be given a second chance at something, well it simply brings tears to my eyes! I am the one who left feeling blessed yesterday and for that, I want everyone to know that Capitol Auto walks and talks the talk when it comes to Excellent Customer Service. Thank You1 Sincerely, Kristine Kersine More