Capitol Toyota

I purchased two Toyotas from Capitol. One was a new Camry and the other was a used Corolla. They really screwed me on the Corolla. I was repeatedly lied to by several different so called asst. managers and e and the other was a used Corolla. They really screwed me on the Corolla. I was repeatedly lied to by several different so called asst. managers and even the main manager about the damage the car had sustained. Each of the four said they would be helping me and them quietly disappeared from the scene. I purchased the car for my disabled my son and the car was unsafe from the time it was driven off the lot. The front end had been severely damaged and they say they had no knowledge of the damage. The wreak did not show up on the Carfax report they gave to me. My mechanic found the damage when he inspected the car but the dealership would not even bring the car in to see if it was safe to drive. The front rim had been bent and we would not even find that out until months later. I have spent a lot of money just trying the fix the car to make it safe. I wouldn't recommend Capitol Toyota to an enemy. Just the fact that so many said they would help and then faded away and came up with no help. This was the last communication to Capitol and they ignored it. Kyle So far we have not heard from anyone about the Toyota we bought in October for our son. We thought we were buying a safe car for him, but that is not the case. I already forwarded you the invoice from my mechanic, who also discovered damage to the front, crooked headlight and repainted front bumper. This was all noted the day after we bought the car when we took it to our mechanic for an inspection. He found the alternator barely attached. It was just hanging there by a thread with a very long screw. He showed it to us before he replaced it with a new alternator. We know the car had a collision at some point, but it is not mentioned on the carfax. This week our son noticed that one of the front tires was low, so he stopped by Les Schwab to get some air in it. They noticed something wrong and removed the tire, only to discover a bent rim. This just adds to all the other damage previously mentioned (pic attached). It is painfully clear that this car had a front end collision. The previous owner patched it up and traded it in to you and we ended up with a lemon. Our son had a trucking accident 14 years ago. He has an artificial disc and a fusion in his neck and his days are mostly spent reclining on ice packs. He needs a safe, reliable car for his physical therapy appointments. . . More

The people at the dealership were quite nice, but there are no good deals here. Typical car sales methods. Soft sell salesman and hard sell closer. We felt a little overwhelmed by all the talk of option are no good deals here. Typical car sales methods. Soft sell salesman and hard sell closer. We felt a little overwhelmed by all the talk of options, extended warranty plans, glass protection, and just plain sales gibberish. It turned out that we paid MSRP! We honestly think we overpaid for this car. We should have said no, gone home, considered our options, and then made our decision. As for the car itself, we do like it so far, but we have only had it for a little over a week. More

I just bought a new car from Capital Toyota and had a terrific experience. Dustyn Davis came in on his day off to make sure i got what i wanted before he left on vacation. Stress free and accommodating terrific experience. Dustyn Davis came in on his day off to make sure i got what i wanted before he left on vacation. Stress free and accommodating More

I recently worked with Joel Easton during the purchase of a new Camry. Joel was personable, patient and knowledgeable. There was no high pressure sales tactics. Joel is a valuable asset to your company. a new Camry. Joel was personable, patient and knowledgeable. There was no high pressure sales tactics. Joel is a valuable asset to your company. More

Had one of the worst encounters in customer service working with sales manager Rory Casebeer. He was patronizing, rude, and disrespectful to the extent that my husband and I were taken aback. We left t working with sales manager Rory Casebeer. He was patronizing, rude, and disrespectful to the extent that my husband and I were taken aback. We left the dealership feeling verbally attacked and happy to take our business elsewhere. Recommend going to a different dealership in the valley. More