
Capitol Toyota
Salem, OR
Filter Reviews by Keyword
By Type
175 Reviews of Capitol Toyota
I had an outstanding experience buying a car from Anthony, was very fast, easy and as well comfortable. Thank you for all your work & effort to making someone happy with what they are buying. Anthony, was very fast, easy and as well comfortable. Thank you for all your work & effort to making someone happy with what they are buying. More
Scammers. $450 tune up and a $600 gasket leak instead of ..making my car run with the right fix. My car was running so badly that I couldn't drive it safely, so I took it to Capitol Toyota hoping they knew w ..making my car run with the right fix. My car was running so badly that I couldn't drive it safely, so I took it to Capitol Toyota hoping they knew what they were doing being Toyota "experts". That was a mistake. The codes on my car were the Catalytic Converter and the Knock Sensor. The mechanic was Dennis. He was very nice but I was fooled as I was expecting to need a new engine and when he called saying the car was fixed and all he had to do was a tune up and a gasket leaking into the plugs, I was so excited I wrote a glowing review on here back in April. Without even driving the car yet. How stupid. The car ran the exact same way. But he got me out of there by saying that there was bad gas in the tank and that after a couple tanks of premium, it should be fine. Well, I barely got the car home, it was so bad. And dangerous! I was holding people up in traffic, I couldn't accelerate to get out of the way of people when merging on the highway or even just on the streets. We spent the only money we had to fix it and I told Dennis that. We are not people who can just keep coming back to keep fixing and fixing to make the car perfect. Months later, we found a way to see if we could work around the catalytic converter to see if that was the actual problem. And it was. The knock sensor picks up "pings" from the catalytic converter when it's bad. The knock sensor then makes the car run horribly so that you will go fix the catalytic converter so you can drive your car again. The two mechanics I spoke to at this dealership knew nothing about this. Dennis told me the knock sensor was bad, but I looked into it because I figured the sensor was there for a reason, not just to go bad so I can pay another $753, like he told me I should do. So he did everything backwards, like the dentist will do. You know how they always make you get your teeth cleaned before they'll fix your throbbing tooth? Because when you fix your tooth pain, you prob won't go back for the cleaning they figure, and they want their easy money. My husband just did his spark plugs and air filter for $5 and less than an hour. I'd say that's pretty easy money for mister Dennis. $450 makes me sick. They don't even do wires or anything else! If we'd have spent the money of fixing the catalytic converter instead of $450 spark plugs and an air filter and $600 for the valve cover gaskets, I'd still have my car. The car that my sister bought me before she died two months later. I just took the car back in a few weeks ago because I suspected Dennis didn't fix the gasket right. I'd been talking to one of the customer service managers who pretty much told me "too bad" at first, but then I told him I felt like it was done wrong and that they say they guarantee their work for a year so he said to bring it in. I should have made it more clear I guess that I was not intending to pay another diagnosis fee for it but I thought that would be obvious since if that were the case, I would have just brought it in without going through all the trouble in contacting management! Now I have a worse car that I can do nothing with. The lady I dropped it off with said she may be able to waive the diagnosis fee if the diagnosis came back the same as the first time, but oh wait, since it's so much worse now, I guess I actually owe the diagnosis fee....That makes sense, since I'd only been driving the car for about two weeks after the worked on it. So they work on it, it runs the same, I take it back in and its $4000 more work needed and that's my fault somehow. Ok, that's cool. Plus all those months it was undrivable, PLUS it's garbage now. OH! AAAAND make sure you get a copy of the paperwork they have you sign when you drop off your car. I think I signed something electronically because I didn't come home with anything, but since I wasn't expecting to have to pay the $125 for diagnosis, I couldn't pick it up for a couple weeks. When they called to see when I was coming, they said it would be auctioned off soon...! What?! For real? How is that legal? Ooohhh right, when she says, "here, sign this, it's just saying you're allowing us to do the diagnosis on the car." Well I'm guessing whatever that was that I signed also must've said that I'd be forfeiting the car if I didn't pick it up within a couple of weeks too. GOOD TO KNOW!! Thought you all should know this too, for when you don't heed my warnings and take your car in this place anyway and get blind sided like I did, you'll at least know that much. Good luck if you go there. I don't recommend it at all. Now I can't afford to spend the $5000 they said I would have to spend to get it running back to somewhat normal. More
Recommending unnecessary repair Generally I've had a good experience with the service department: fast, friendly, and good quality, although a little high priced. However, I have lo Generally I've had a good experience with the service department: fast, friendly, and good quality, although a little high priced. However, I have lost trust because the service advisor AND the service manager both recommend an all wheel alignment on my 2017 RAV4 at 15,000 miles or once a year, and now again at 25,000 miles! I pointed out that I am half-way through the tread wear on these tires and there are NO symptoms of a needed alignment (no unusual tire wear, no vibration, no pull or drift to the side). Dan, the service manager, stated that Toyota recommends the alignment (costing $99.00) to maximize tire wear. I checked with National Toyota. There is no such recommendation!! I checked with another Toyota Dealership Service Department. They do not recommend an alignment unless there are symptoms or when buying new tires! I asked Dan if the technicians put my car on the alignment machine and it is within tolerances, no alignment needed, would I still be charged the $99.00. He said yes. So, in other words, I would be charged for a "repair" that was not needed! How then can I trust that ANY repair recommendation is really necessary? More
Great Service, Great People Great group of people to work with, they made buying my first car a great experience and I would definitely go there again. Thank you Capitol Toyota! Great group of people to work with, they made buying my first car a great experience and I would definitely go there again. Thank you Capitol Toyota! More
Safety issue I used Capital Toyota service for many years and was pretty happy with it. The prices seemed to be too high, but I thought I was paying for a high qua I used Capital Toyota service for many years and was pretty happy with it. The prices seemed to be too high, but I thought I was paying for a high quality service. Recently I paid $915 for a regular maintenance. Several days after I was driving from work when a heavy rain started, and I found out that the front windshields did not work at all. It was a really dangerous situation. Next morning I drove to Capitol Toyota, and was told that they forgot to plug the windshield connector back. They fixed it, but I did not get any apology or so. Next time I would probably look for another place. More
Toyota Highlander My husband and I were searching for the perfect used Highlander for a while and finally found the one at Capitol toyota. Service was great when commun My husband and I were searching for the perfect used Highlander for a while and finally found the one at Capitol toyota. Service was great when communicating with Jason Stewart and others. They even delivered the vehicle due to our location so we only had to drive about 1 hr 45 minutes, at a cost of course. The buying process was easy because we already had our financing. Only complaint is that the vehicle was not as clean as we hoped, our local detail shop would have done better. More
Service with a smile This was my first visit to Capital Toyota great service from everyone I encountered. Dennis was very helpful and made my visit a pleasant experience. This was my first visit to Capital Toyota great service from everyone I encountered. Dennis was very helpful and made my visit a pleasant experience. Only negative comment I have is the car wash was awful. It kind of just moved the dirt around More
Great Service!! We were in a hurry. Found the perfect vehicle, got a great return on our trade in, service was amazing and quick!! Will be back and recommend. We were in a hurry. Found the perfect vehicle, got a great return on our trade in, service was amazing and quick!! Will be back and recommend. More
A dealership this friendly and fair Let me start by saying Samuel Pearcey was polite,professional and honest with me from the beginning to the end of my buying experience. The first thi Let me start by saying Samuel Pearcey was polite,professional and honest with me from the beginning to the end of my buying experience. The first thing Sam said that made me know this wasn't going to be one of those horror stories you hear of was "I want you to leave here happy" and I did! Not only were my expectations met but the were exceeded. I found a car with less miles and that was newer than I was looking for! The whole process was relatively fast and definitely easy. Thank you Capital Toyota and especially Samuel for making my day ! More