Back

Capitol Toyota

Salem, OR

2.9
175 Reviews

783 Auto Group Ave Ne

Salem, OR

97301

Directions

By Type

175 Reviews of Capitol Toyota

November 01, 2019

I had an outstanding experience buying a car from Anthony, was very fast, easy and as well comfortable. Thank you for all your work & effort to making someone happy with what they are buying. More

by Robertson alexandria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony
Nov 02, 2019 -

Capitol Toyota responded

Thanks for taking the time to share your outstanding experience working with Anthony to purchase your vehicle. We hope you enjoy it and please let us know if we can ever do anything else for you. We are always happy to help!

October 10, 2019

Scammers. $450 tune up and a $600 gasket leak instead of ..making my car run with the right fix. My car was running so badly that I couldn't drive it safely, so I took it to Capitol Toyota hoping they knew w More

by AprilF252
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Misty- second tech. Dennis first tech., Charley Engelfried
Oct 11, 2019 -

Capitol Toyota responded

.

Oct 11, 2019 -

AprilF252 responded

My name isn’t Allie and we never spoke on the phone.

August 12, 2019

Recommending unnecessary repair Generally I've had a good experience with the service department: fast, friendly, and good quality, although a little high priced. However, I have lo More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan Levenhagen
Aug 27, 2019 -

Capitol Toyota responded

Hi John, We take our customers' feedback seriously and would appreciate the opportunity to speak with you and directly address your concerns during your recent experience with our Service Department in regards to an alignment. Could you please send me your preferred contact information? I look forward to hearing from you. Best, Charley Engelfried cengelfried@capitolauto.com

More
August 08, 2019

Great Service, Great People Great group of people to work with, they made buying my first car a great experience and I would definitely go there again. Thank you Capitol Toyota! More

by Austinclark498
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Torres
Aug 08, 2019 -

Capitol Toyota responded

On behalf us all of us, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience. We will be sharing your feedback amongst our team. Please come visit us again soon!

July 03, 2019

Safety issue I used Capital Toyota service for many years and was pretty happy with it. The prices seemed to be too high, but I thought I was paying for a high qua More

by Maria
Recommend Dealer
No
Employees Worked With
Dennis McCarthy, Rob Shanley
Jul 05, 2019 -

Capitol Toyota responded

Maria- Capitol IS VERY SORRY for the oversight.. If you have further questions or concerns, please just stop in and we will address them! Maria, your safety really does come first, we will review the feedback and concerns with the entire staff to let them know how we need to be a source for service our customers can trust and depend on.. Thank you Maria and have a great weekend!

More
Jul 07, 2019 -

Maria responded

After putting this review, I received an e-mail with a link where I can see the response. I was able to see my review and the response only when I opened the MY TOOL tab. The review is not visible on the Capital Toyota page. I am wondering why? I honestly and correctly described what happened to me. Why did Toyota decide to hide this review? What about the transparency? Thanks, Maria

More
April 07, 2019

Toyota Highlander My husband and I were searching for the perfect used Highlander for a while and finally found the one at Capitol toyota. Service was great when commun More

by Cbartley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Stewart
Apr 07, 2019 -

Capitol Toyota responded

Hello, Congratulations on your Toyota Highlander! Thank you for sharing your overall positive experience working with Jason and our team to purchase your vehicle. If there is anything else we can do for you, please do not hesitate to let us know directly. We are always happy to help, and we welcome you again!

April 05, 2019

Service with a smile This was my first visit to Capital Toyota great service from everyone I encountered. Dennis was very helpful and made my visit a pleasant experience. More

by Patti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis McCarthy
Apr 06, 2019 -

Capitol Toyota responded

Patti, thank you for sharing your review and feedback! We are so glad to hear you had a great service visit with Dennis and the team. We will also make sure to pass along your feedback about the car wash to our management team, and hope you visit us again soon!

April 02, 2019

Great Service!! We were in a hurry. Found the perfect vehicle, got a great return on our trade in, service was amazing and quick!! Will be back and recommend. More

by Holly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Mossbrocker
Apr 02, 2019 -

Capitol Toyota responded

Hi Holly, thank you for the five-star review! It's great to know that you enjoyed working with our team. We appreciate the recommendation.

April 01, 2019

A dealership this friendly and fair Let me start by saying Samuel Pearcey was polite,professional and honest with me from the beginning to the end of my buying experience. The first thi More

by JAG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Schindler
Apr 01, 2019 -

Capitol Toyota responded

We are thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing us, we truly appreciate your business and look forward to working with you again.

March 27, 2019

Raymond was super helpful and helped me pick a perfect car for me. It was a car I didn’t even know about. Thank you!!!! More

by Sharms
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Schindler
Mar 27, 2019 -

Capitol Toyota responded

Thank you for the excellent review! It was a pleasure doing business with you. Congrats on your new car!

...
6
...