Capitol Toyota

Poor Customer Service for Service During Busy Times I understand that Saturday mornings are an extremely busy time for bringing-in your car for service at any dealership. Capitol Toyota tries to accomm I understand that Saturday mornings are an extremely busy time for bringing-in your car for service at any dealership. Capitol Toyota tries to accommodate the numerous customers by issuing numbers to each vehicle as they line-up for service. I arrived at 7:10am on a Saturday morning only to find the line of cars stretching all the way out to Capitol Expressway. I was happy to see that they were issuing numbers all the way out to Capitol Expressway, so when I saw other cars bypassing the line, I felt confident that I would be taken care of by the service coordinators based on my issued number. Once I got onto their property and the single line split into four lines, I realized that the numbers appeared to be more of a suggestion to the service coordinators, than an established process. Apparently I chose the wrong line, as the line next to me was moving much more swiftly than mine. I was still blindly confident that service coordinators would stick to the first-come, first serve strategy, based on the issued number. After another 1/2 hour wait, however, I realized that the people in the line next to me, who initially didn't even have number when they lined-up next to me, had already been assisted with their service needs, even though my number was far lower than theirs. Not a big deal, one might think, but when you're waiting in your car for an hour to be helped on a Saturday morning when you woke up extra early, it tends to xxxx one off. Especially, when the people in line #2 apparently got sleep-in an extra 1/2 hour, and they went-on their merry way to enjoy their weekend long before I got to. If you're going to have an established process to ensure customer satisfaction, stick to the established process, so you're not wasting people's time, and pissing them off when they have to wait longer than other customers. Especially when the customers are paying premium prices for service. I won't be back to endure that frustration again. More

Liars With Zero Integrity These guys are liars with zero integrity or willingness to correct their misdeeds!! Yesterday, I went to this dealer and made a deal on a used CRV the These guys are liars with zero integrity or willingness to correct their misdeeds!! Yesterday, I went to this dealer and made a deal on a used CRV they had. The negotiation was fairly painless and they settled at a really good price. Salesperson was Ash Ali. Because the tires needed to be replaced (each tire was a different brand), I left the dealer to think about it. When I got home, I called Ash and asked for some additional money off. He ultimately said they could do $200 (see attached text conversation). After some back and forth (conversation attached) I told Ash I could come in and buy the car. He said not to worry and come in first thing in the morning and that he would have the car put to the side. Fast forward to this morning. Ash called me at about 9:15 when I was about 10 minutes from the dealer to say that while a mechanic was moving the car, he heard a clinking sound and they they didn't want to sell me a car with issues. What?!! This was a Honda CRV with 44k miles on it! I told him him that this revelation DID NOT pass the smell test and that he should be honest with me if they sold the car. He went on to insist it's at a mechanic's shop...on a Sunday!!! I told him I was almost there. Then I got a call from the sales manager telling me that it was a different CRV that Ash was referring to, but then, oh yeah, the car was sold last night at 10; how convenient!! Needless to say I wasted 2 hours of my time/gas to drive to this dealership. When I asked the manager for compensation ($100) he said it's not going to happen. I'm not about to tell a dealer how much to sell cars for, but when you make a mistake, address it properly and fix it. Make it right. Don't just expect people to eat it! A little goodwill goes a long way in my eyes. I hope this review gets folks to think twice about purchasing a car here. There are many other dealers to choose from, so might as well choose one with integrity! Here is a copy of the text conversation since I don't see the attachment: Hey Ash, just checking in to see if we’re making progress with the CRV. Hi Steve sorry for the delay, I was with a customer and got caught up. I spoke with manager and we are able to take an additional 200 dollars off the price of the vehicle. So it would be 14800 out the door Okay. I can live with that. Don’t think I’ll need to but can we make the $7.5k good for a week (just in case)? Yes we can do that ! Sounds good. Just let me know what you need from me. I would just advise the sooner the better for the CRV , there have been a few people looking at it today and I wouldn’t want it to be sold before you can get it. Otherwise you should be all set and we can take care of it whenever you can make it in. So let’s do a deposit and pick it up tomorrow? Could do it this evening but I assume you’re closing soon? So we wouldn’t be able to put a deposit to hold it for you on a used car but if you want we can just take care of it tomorrow. You can have it be financed , whenever you sell the car private party you can just put that towards the balance. Or if it doesn’t work you can then just do a trade in and we will give 7.5k towards the 14.8k Going to pay cash. Can I put it on my credit card? Yes we can do that. So should I get it today or tomorrow? You said people were looking at it today. I will have them park it to the side until tomorrow for you so nobody takes it Okay what time do you open? At 9 am , I can come in early so we can take care of it right in the morning Okay. I’ll be there at 9. ReadYesterday I’ll see you then, have a good night ! More

LIars These people will not hesitate to waste your time. Dishonest and horrible - don’t shop here!! Drove from Sacramento to be lied to! I will never be ba These people will not hesitate to waste your time. Dishonest and horrible - don’t shop here!! Drove from Sacramento to be lied to! I will never be back! Take your business elsewhere! More

Fast and Friendly What great experience, I went in for an oil change expecting a couple of hours of wait but Veronica Garcia made sure my car was out of there within th What great experience, I went in for an oil change expecting a couple of hours of wait but Veronica Garcia made sure my car was out of there within the hour. A+++ More

oil change and tire change I always come here for oil change. They did great jobs. They are friendly and kindness.They gave me some discount on tire change also. I will be back I always come here for oil change. They did great jobs. They are friendly and kindness.They gave me some discount on tire change also. I will be back for the service. More

Customer service Courteous, timely and professional. Shuttle service is big PLUS and the driver was nice. Staff handling direction was pleasant and helpful. Thank you Courteous, timely and professional. Shuttle service is big PLUS and the driver was nice. Staff handling direction was pleasant and helpful. Thank you for your service. More

Excellent and fast service I brought my car in at 7:00 AM on a Monday morning for a 15,000 mile service and trailer hitch installation. Justin in service made the process effort I brought my car in at 7:00 AM on a Monday morning for a 15,000 mile service and trailer hitch installation. Justin in service made the process effortless on my part and Steve in the parts department was helpful in locating the trailer hitch so that it could be installed at the same time as the 15,000 mile service. The woman at the front desk was also very helpful in handling a rental car for me. The entire staff was friendly and helpful. More

Good dealer I really like how the seals helped me. They were kind with us. They showed me what car was right. They didn't take advantage of me. I really like how the seals helped me. They were kind with us. They showed me what car was right. They didn't take advantage of me. More

Excellent Service by Capitol Toyota It impressive and very professional approach by salesman. Financial presentation clear and accurate. Fully satisfied with service provided by capitol It impressive and very professional approach by salesman. Financial presentation clear and accurate. Fully satisfied with service provided by capitol Toyota.. I will recommend to my friends and relatives. More

used car purchased customer service.... im an existing customer this is my third car I buy from this dealership and this time they dident gave the deal I always get customer service.... im an existing customer this is my third car I buy from this dealership and this time they dident gave the deal I always get for a used car I dident get floor mats because it was a used car the MANAGER TOLD ME im desapoited this time diferent staff I had to to spend more money I have big dealerships in my area I choose to drive 45 min. to S. Jose and it wasent the sales person fault it was the manager decision he dident want to wok with me KIND OF RUDE in a hurry it make fill bad I WILL NOT RECOMEND CAPITOL TOYOTA ANY MORE AND IM NOT GOING BACK TO THE DEALERSHIP . agen it wasent the sales person fault he was very kind going the extra mile to help me but he can only do so much I give RAMON LOPEZ 10 STARS . More