Car Factory Outlet West Palm

They ARE SCAMMERS, they will tell you that you approved and give you a down payment amount then a few weeks later they tell you the finance company want more money and whole time I called the finance compa and give you a down payment amount then a few weeks later they tell you the finance company want more money and whole time I called the finance company and they said they didn’t ask for no money down and to not pay them because they didn’t do the application so now I’m out of a vehicle that I just got 3 weeks ago because CAR FACTORY OUTLET IN WEST PALM BEACH HAD MY VEHICLE TOWED More

I have no other outlet or avenue to contact the GM of The Car Factory in WPB but to leave a review. The GM is listed as Alex Mendizabal, however, not one of the receptionists could confirm that. How extreme Car Factory in WPB but to leave a review. The GM is listed as Alex Mendizabal, however, not one of the receptionists could confirm that. How extremely weird for a dealership! I am in sales and work on a daily basis with the Executive Leadership Teams of the largest health insurance companies in the USA. I can go into more detail when I talk with the GM. In addition, my husband works for a national railroad organization (passenger not cargo). He is well known from NY to Miami. I hope I don't have to utilize our contacts to spread the word about the service or should I say, non-service we've received. I've researched this company and know that Eloy Garcia and Nick Mendizabal worked hard upon coming to the US and have built a very considerable enterprise. I can relate to their stories very well. Now, my future son-in-law, Max F., has had an experience that I can only equate with the most manipulative nightmare imaginable. A horrible first experience of buying your first car. He went to just look and was manipulated into signing paperwork for a car that he was not originally looking to buy. I can expect that type of shenanigans from a car sales associate looking to get rid of a car and to earn commissions. What I don't expect is for the dealership to completely trample a young man's hopes and dreams of owning his first car. There was complete dishonesty and sheer neglect of agreements and an untrustworthy and fraudulent list of actions committed by the dealership. A very different experience than your website promises, "They invite you to visit one of their locations to get treated with the respect and transparency you deserve!". I could go on listing all the misdoings here but I will refrain until I hear back from the GM. My name is Kimberly Graham and my number is 443-248-6926. If you choose not to call, I will have no choice but to proceed, in detail, with the execution of leveraging our social media platforms to share this experience! More

Hopefully you read this before you spend your money with this very dishonest group. I can tell you that the bad reviews they have are legit. As I have experienced it first hand. I'm sure they will reply apo this very dishonest group. I can tell you that the bad reviews they have are legit. As I have experienced it first hand. I'm sure they will reply apologizing and asking that we call them. But they refuse to answer or call me back now. It's part of the show. Don't believe the xx. My wife and I purchased a vehicle for our teenage son. It truly started great. I bragged about the service, until 24hrs pasted and the check engine light came on. They quickly asked me to drop off the vehicle for a day and said it was repaired. I was amazed that they responded so quickly. That only last another day and the check engine light returned. This has gone on for a month and a half and 5 visits of wasted time to only have the light reset. When you call for service they connect you with your salesperson which Is trained well to lie, delay, and avoid you. A tried to contact other locations to speak with and anyone manager that would honor what they advertise but the calls go to a central hub so they would not transfer me. Instead they said that the Manager Geovanni was on vacation for the next 2 weeks. Amazingly the salesman Leo (which means Lion or Lying in this case) was also on vacation. I finally received a call from a different manager or so he claimed (Jose) he seemed helpful and requested I bring the vehicle back for the fifth time. So I did again just wanting the to fix the issue with a timing sensor that caused the light. when I arrived they did as trained, and told me that Jose was out sick by Leo. But low and behold with bad timing Jose walks out to speak with their next victim and noticed that I notice him. Once again I leave the vehicle and once again it was short lived. Keep in mind that I originally requested returning the vehicle after the second attempt and well within the 7 day return policy they obviously don't honor either. They promised that they would fix it. Or as Jose says "Sir we have too. It's our commitment" At this point I will be having the vehicle repaired by another mechanic. At my expense. All I can hope is that future customers read this and the other reviews that show a pattern and they spend their money at a more honest dealership. Jose and Leo thank for wasting much of my time. I must say your teams ability to band together and screw over a customer is top notch from top to bottom. May the universe return the energy. And customers if you don't believe me read the other bad reviews. If I did I could have avoided all of this. Toby and Sandra V. More

DRIVE 45 MINS SO THE SALESMAN CAN TRY THE OLD BAIT & SWITCH. THEN TRY TO SELL U ANOTHER CAR NOT THE ONE YOU CAME TO DRIVE BUT ONE YOU DIDN'T WANT. NEVER WILL I PURCHASE A CAR FROM LIARS. AND THIS SALES SWITCH. THEN TRY TO SELL U ANOTHER CAR NOT THE ONE YOU CAME TO DRIVE BUT ONE YOU DIDN'T WANT. NEVER WILL I PURCHASE A CAR FROM LIARS. AND THIS SALESPERSON TRIED TO SAY THAT I SHOULD OF CALLED BEFORE I DROVE DOWN. BAIT AND SWITCH NEVER DEAL WITH PEOPLE WHO TRY THIS METHODE OF SALES BECAUSE THEY ONLY CAR ABOUT THE DOLLAR. More

Called with prequalification letter, gave a specific car. They switched the car to an older year, same model, but with almost 90,000 miles. Then they changed the terms of the loan, added on a warranty and ga They switched the car to an older year, same model, but with almost 90,000 miles. Then they changed the terms of the loan, added on a warranty and gap coverage without asking. I only found this out because of by bank. A $19,000 car came out to almost $27,000. They bait and switch and add tons of fees. As someone below said, "Electronic Registration Filing Fee $559 represent costs paid to others and profit for the dealership...In addition to the price, other dealer fees include Pre-Delivery Inspection $979, Destination Charges $995, Document Processing Fees $960, and Reconditioning Fees of $3,495 or less". Run because if you don't, you might get a payment you like, but you'll pay way more than the can is worth. By the way, for almost all of their bad reviews, they reply with this exact wording, "Thank you for your review. Unfortunately, we cannot locate any record of your visit based on your user name. If it's possible to discuss your cousin's experience in more detail, please send us a message with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and make sure the right location is reviewed. Best regards Car Factory Management" More

The buying experience was a pleasure but the service is a disaster. I made an appointment and they were adamant I would be there by 11:30 a.m. for a simple oil change and tire rotation I was there until 3:15 disaster. I made an appointment and they were adamant I would be there by 11:30 a.m. for a simple oil change and tire rotation I was there until 3:15 totally ridiculous they told me a half an hour on the phone. I'm just glad it wasn't anything major that I took my car to them for. They offered no compensation for keeping me there for so long. They are best to take your money when you are buying but after that you're on your own More

I had the best buying experience in all time, they help me with my buying needs. Thank Angelo and staff. Great selections of car will recommend to friends in a family. me with my buying needs. Thank Angelo and staff. Great selections of car will recommend to friends in a family. More

Encantada con la atención de todos desde el Sr Handrol y el manager Rafael y Amanda el manager Rafael y Amanda More

Service was great, has a selection of cars. Fit for anyone young or old. Ver kind employees! Fit for anyone young or old. Ver kind employees! More