Car Pros Kia Renton

i buy sorento hybrid 2025, 6 months ago , to many problems, bring to dealer 3 time , no switch to gasoline, the dealer They didn't solve the problem; they said if it broke down, I should bring it bac problems, bring to dealer 3 time , no switch to gasoline, the dealer They didn't solve the problem; they said if it broke down, I should bring it back for repair. I brought it back three times, and each time it took a week. im pick up my car yesterday im driver 0.5 mile can’t drive stuff on highway , fix only no option for customers, they tell me trade get different car, im lost money, is not my problem, this car problem. xxxx never never buy KN , I've taken the car in for repairs many times, but the problem still hasn't been solved. my car only 7800 mile, Currently, it's still being repaired at the Kia dealership in Renton, and I haven't received any updates from them. I think I don't like Kia anymore, and I'm so tired of this car. I've only owned it for 8 months, but it's already needed repairs three times. Last week, I went to pick up my car after a week of repairs. Shortly after leaving KIA Renton, it broke down in the middle of the road and wouldn't move. I had to do everything I could to restart it and bring it back to KIA Renton for further repairs. I still don't understand how Go Kia Renton and Kia America operate. Why is my car having such problems, yet they can't offer a solution? I've had to take the car to the dealership four times, starting in December, and it's still unresolved. My car has been at the dealership for over a month, and I still haven't received an answer. Go Kia Renton said they found the fault code but needed to consult with Kia America. I don't understand why both sides are blaming each other, and the customer is the one suffering. I bought the new car because I was worried about problems with my wife, but instead, it has so many faults, and when problems arise, my wife doesn't know how to fix them. I'm extremely frustrated with the way the dealership and customer service staff work; they offer no solution. I need a solution, but the process is taking too long, and I'm still paying installments for the car. Other brands accept returns when there are problems and provide excellent customer service, but Kia Renton is different; they're terrible, and I will never buy a Kia car again. I'm so tired of these issues. Once they sell the car, the customer is no longer important to them. I'm afraid of their deceptive tactics to entice customers to buy, and once the customer buys, they don't care about them anymore. For over two months, the problems haven't changed; my car is still not fixed, I haven't received any answers, and I can't return the car or anything else. I will never consider buying a Kia again. The repair was scheduled to begin on December 30, 2025, and as of today, March 3, 2026, the issue remains unresolved. The vehicle is still at the dealership, and there has been no response from Kia Renton or Kia America. More

never buy KN , i buy sorento hybrid 2025, 6 months ago , to many problems, bring to dealer 3 time , no switch to gasoline, the dealer They didn't solve the problem; they said if it broke down, I should brin to many problems, bring to dealer 3 time , no switch to gasoline, the dealer They didn't solve the problem; they said if it broke down, I should bring it back for repair. I brought it back three times, and each time it took a week. im pick up my car yesterday im driver 0.5 mile can’t drive stuff on highway , fix only no option for customers, they tell me trade get different car, im lost money, is not my problem, this car problem. xxxx never never buy KN , I've taken the car in for repairs many times, but the problem still hasn't been solved. my car only 7800 mile, Currently, it's still being repaired at the Kia dealership in Renton, and I haven't received any updates from them. I think I don't like Kia anymore, and I'm so tired of this car. I've only owned it for 8 months, but it's already needed repairs three times. Last week, I went to pick up my car after a week of repairs. Shortly after leaving KIA Renton, it broke down in the middle of the road and wouldn't move. I had to do everything I could to restart it and bring it back to KIA Renton for further repairs. Yesterday I went for a test drive with the mechanic, but no faults appeared. However, I had previously provided photographic and video evidence to customer service. I still don't understand how Go Kia Renton and Kia America operate. Why is my car having such problems, yet they can't offer a solution? I've had to take the car to the dealership four times, starting in December, and it's still unresolved. My car has been at the dealership for over a month, and I still haven't received an answer. Go Kia Renton said they found the fault code but needed to consult with Kia America. I don't understand why both sides are blaming each other, and the customer is the one suffering. I bought the new car because I was worried about problems with my wife, but instead, it has so many faults, and when problems arise, my wife doesn't know how to fix them. I'm extremely frustrated with the way the dealership and customer service staff work; they offer no solution. I need a solution, but the process is taking too long, and I'm still paying installments for the car. Other brands accept returns when there are problems and provide excellent customer service, but Kia Renton is different; they're terrible, and I will never buy a Kia car again. I'm so tired of these issues. Once they sell the car, the customer is no longer important to them. I'm afraid of their deceptive tactics to entice customers to buy, and once the customer buys, they don't care about them anymore. For over two months, the problems haven't changed; my car is still not fixed, I haven't received any answers, and I can't return the car or anything else. I will never consider buying a Kia again. More

If you value your time or your wallet, stay away. My father brought his Certified Pre-Owned (CPO) Kia here before Thanksgiving for a failed turbo (P0299) that put the car in a dangerous 'Limp Mode.' My father brought his Certified Pre-Owned (CPO) Kia here before Thanksgiving for a failed turbo (P0299) that put the car in a dangerous 'Limp Mode.' Despite a 100k-mile warranty, this service department tried to deny coverage by claiming minor cosmetic scratches caused an internal engine failure. It took two and a half months, an escalated Kia Corporate case, and threats of an Attorney General complaint before they finally 'granted' a goodwill repair. The kicker: When we finally went to pick up the car, they tried to charge us $2,100 for a battery, a cable, and an oil change. We declined, took it to an independent mechanic, and got the exact same work done for $600. They tried to scalp us for an extra $1,500 on the way out the door. Truly predatory. Do your homework and don't let them bully you. More

never buy KN , i buy sorento hybrid 2025, 8 months ago , to many problems, bring to dealer 3 time , no switch to gasoline, the dealer They didn't solve the problem; they said if it broke down, I should brin to many problems, bring to dealer 3 time , no switch to gasoline, the dealer They didn't solve the problem; they said if it broke down, I should bring it back for repair. I brought it back three times, and each time it took a week. im pick up my car yesterday im driver 0.5 mile can’t drive stuff on highway , fix only no option for customers, they tell me trade get different car, im lost money, is not my problem, this car problem. xxxx never never buy KN , I've taken the car in for repairs many times, but the problem still hasn't been solved. my car only 7800 mile, Currently, it's still being repaired at the Kia dealership in Renton, and I haven't received any updates from them. I think I don't like Kia anymore, and I'm so tired of this car. I've only owned it for 8 months, but it's already needed repairs three times. Last week, I went to pick up my car after a week of repairs. Shortly after leaving KIA Renton, it broke down in the middle of the road and wouldn't move. I had to do everything I could to restart it and bring it back to KIA Renton for further repairs. More

They sold me an suv with transmission problems that can cost 5-6 k. They are refusing to take responsibility. I am tak8ng a risk by driving a car with transmission problem. They are ruthless and deceitful. cost 5-6 k. They are refusing to take responsibility. I am tak8ng a risk by driving a car with transmission problem. They are ruthless and deceitful. I need t9 sue them. More

Honestly the experience wasn’t bad. I’m sure the guy (name I can’t remember) was tired of us because we kept negotiating price. 2017 Kia Sedona listed for 14.5K but we talked them down I’m sure the guy (name I can’t remember) was tired of us because we kept negotiating price. 2017 Kia Sedona listed for 14.5K but we talked them down to 11K. A couple months ago I decided to look into my loan and see what I have left owing (usually pay extra) and the loan was the same price of the vehicle, I also put 6k as a down payment. As I’m looking through my paperwork I’m seeing a service contract fee for 3.5K. I don’t recall this being spoken about when I was doing the car buying process. My loan was for 11K which didn’t make sense to me, even with all the fees. I only noticed it a few months after paying, my fault for not looking sooner. So I feel like I was robbed of my down payment for something I’ll never use. Renton is about 2 hours away from me on a traffic free day. Speaking of the drive. There was a guy there, blonde and bright smile (name I also don’t remember) who told me to call when the license plate came in and they would MAIL them to me. I got the paper in the mail, I called and told them so they could mail it… the guy told me that because I lived in Washington that they wouldn’t/couldn't mail them and that I’d have to pick them up. Employees should be on the same page and stick to what is said and told to a customer. I’m not sure I’d come back to this place, the drive and not discussing where my down payment went was kinda upsetting. I’m not sure I’m even able to opt out of that service anymore… money wasted and money I won’t get back. More

**I would NEVER recommend this dealership. ** If it weren’t for the Costco Auto Program referral, I wouldn’t have walked through the door. I chose Costco to avoid the back-and-forth haggling, b ** If it weren’t for the Costco Auto Program referral, I wouldn’t have walked through the door. I chose Costco to avoid the back-and-forth haggling, but that didn’t matter—they were dishonest from the start. They never showed me the Costco pricing sheet, and I have no idea if they followed the program. It’s now under investigation. Here’s what happened: I went in the Wednesday before Thanksgiving just to test drive two cars. I had an appointment scheduled for the weekend and wasn’t planning to buy that night—or trade in my car. In fact, I intended to sell my car privately. By the end of the evening, I had purchased a car (not in the color I wanted, which they claimed they had), traded in my vehicle, dodged relentless pushes for add-ons, and resisted an attempt to lock me into high-interest financing. It was a whirlwind, and I can’t understand how it happened. A single woman alone—what a cliché, but sadly true. By Friday, I realized I never saw the Costco pricing sheet. I sent emails, texts, made calls, and even tried online chat requesting specific documents. Nothing. Just days of runaround. I finally gave up and contacted Costco. As I said, it’s now being investigated. **Stay away from Basel Q, German M, and Zaid A. Be warned!** More

First Review EVER . . . UPDATE: GHOSTED It’s been five days since I first posted and LIN PICKARD, the “product specialist” who sold me the vehicle, still has not cont . . UPDATE: GHOSTED It’s been five days since I first posted and LIN PICKARD, the “product specialist” who sold me the vehicle, still has not contacted me as she stated she would do “shortly” in her impersonal, thoughtless, automated e-mail with an advertisement link for a vehicle I just bought embedded in the center of the text. Lin, read the room. I do not think that is superior Customer Support. I copied Mike Novin, the General Manager, on my email to Ms. Pickard. I just gave his business over $40,000. Imagine instead of a $400 dollar issue, you had a $4000 issue with Mr. Novin. Or perhaps Mr. Novin thinks himself too important to bother with a measly $400 issue. One would think that the leader of a business that relies heavily on Customer Satisfaction, would read my email, go around and ask questions and then contact me or have someone else contact me. Nothing. Crickets. If a leader of a business does not have the character to nurture integrity and respect in themselves, they cannot nurture integrity and respect in the culture of their business. The rot starts at the top. Original Review: I love my new Sportage. This is my second KIA. My issue is with the Renton KIA dealership. When I made my purchase, I was told something three times which turned out not to be true. It cost me a few hundred dollars (which I value highly) because Renton KIA refused to fix it after learning I was given incorrect information. Its MY mistake. I trusted them at their word. I didn’t get it in writing. So, if you must purchase a vehicle from Renton KIA, get anything they promise you in writing, not matter how insignificant it may seem. Take out a piece of paper, write it down, and have them sign it BEFORE you sign the purchase contract, especially if you are dealing with Mohammed Al Torshchi, one of the people at Renton KIA who deal with purchase contracts and finance. I didn’t and I regret it. However, there are many options besides Renton KIA to meet my needs in the future. Renton KIA lost my patronage over a few hundred dollars and a failure to take responsibility. There are many places that sell KIAs. I urge you to patronize one of them. Thank you for your time. UPDATE: Before I posted this, I reached out to Renton KIA one more time. I was sent a thoughtless automated e-mail from Lin Pickard the “product specialist” that sold me the Sportage. Twice it said she would be in contact “shortly”. I guess Lin is like the others at Renton KIA---once you get their money there is no need to satisfy your customers, right Lin? No one from Renton KIA has bothered to contact me since that e-mail. More