Car Pros Kia Renton

Honestly the experience wasn’t bad. I’m sure the guy (name I can’t remember) was tired of us because we kept negotiating price. 2017 Kia Sedona listed for 14.5K but we talked them down I’m sure the guy (name I can’t remember) was tired of us because we kept negotiating price. 2017 Kia Sedona listed for 14.5K but we talked them down to 11K. A couple months ago I decided to look into my loan and see what I have left owing (usually pay extra) and the loan was the same price of the vehicle, I also put 6k as a down payment. As I’m looking through my paperwork I’m seeing a service contract fee for 3.5K. I don’t recall this being spoken about when I was doing the car buying process. My loan was for 11K which didn’t make sense to me, even with all the fees. I only noticed it a few months after paying, my fault for not looking sooner. So I feel like I was robbed of my down payment for something I’ll never use. Renton is about 2 hours away from me on a traffic free day. Speaking of the drive. There was a guy there, blonde and bright smile (name I also don’t remember) who told me to call when the license plate came in and they would MAIL them to me. I got the paper in the mail, I called and told them so they could mail it… the guy told me that because I lived in Washington that they wouldn’t/couldn't mail them and that I’d have to pick them up. Employees should be on the same page and stick to what is said and told to a customer. I’m not sure I’d come back to this place, the drive and not discussing where my down payment went was kinda upsetting. I’m not sure I’m even able to opt out of that service anymore… money wasted and money I won’t get back. More

**I would NEVER recommend this dealership. ** If it weren’t for the Costco Auto Program referral, I wouldn’t have walked through the door. I chose Costco to avoid the back-and-forth haggling, b ** If it weren’t for the Costco Auto Program referral, I wouldn’t have walked through the door. I chose Costco to avoid the back-and-forth haggling, but that didn’t matter—they were dishonest from the start. They never showed me the Costco pricing sheet, and I have no idea if they followed the program. It’s now under investigation. Here’s what happened: I went in the Wednesday before Thanksgiving just to test drive two cars. I had an appointment scheduled for the weekend and wasn’t planning to buy that night—or trade in my car. In fact, I intended to sell my car privately. By the end of the evening, I had purchased a car (not in the color I wanted, which they claimed they had), traded in my vehicle, dodged relentless pushes for add-ons, and resisted an attempt to lock me into high-interest financing. It was a whirlwind, and I can’t understand how it happened. A single woman alone—what a cliché, but sadly true. By Friday, I realized I never saw the Costco pricing sheet. I sent emails, texts, made calls, and even tried online chat requesting specific documents. Nothing. Just days of runaround. I finally gave up and contacted Costco. As I said, it’s now being investigated. **Stay away from Basel Q, German M, and Zaid A. Be warned!** More

First Review EVER . . . UPDATE: GHOSTED It’s been five days since I first posted and LIN PICKARD, the “product specialist” who sold me the vehicle, still has not cont . . UPDATE: GHOSTED It’s been five days since I first posted and LIN PICKARD, the “product specialist” who sold me the vehicle, still has not contacted me as she stated she would do “shortly” in her impersonal, thoughtless, automated e-mail with an advertisement link for a vehicle I just bought embedded in the center of the text. Lin, read the room. I do not think that is superior Customer Support. I copied Mike Novin, the General Manager, on my email to Ms. Pickard. I just gave his business over $40,000. Imagine instead of a $400 dollar issue, you had a $4000 issue with Mr. Novin. Or perhaps Mr. Novin thinks himself too important to bother with a measly $400 issue. One would think that the leader of a business that relies heavily on Customer Satisfaction, would read my email, go around and ask questions and then contact me or have someone else contact me. Nothing. Crickets. If a leader of a business does not have the character to nurture integrity and respect in themselves, they cannot nurture integrity and respect in the culture of their business. The rot starts at the top. Original Review: I love my new Sportage. This is my second KIA. My issue is with the Renton KIA dealership. When I made my purchase, I was told something three times which turned out not to be true. It cost me a few hundred dollars (which I value highly) because Renton KIA refused to fix it after learning I was given incorrect information. Its MY mistake. I trusted them at their word. I didn’t get it in writing. So, if you must purchase a vehicle from Renton KIA, get anything they promise you in writing, not matter how insignificant it may seem. Take out a piece of paper, write it down, and have them sign it BEFORE you sign the purchase contract, especially if you are dealing with Mohammed Al Torshchi, one of the people at Renton KIA who deal with purchase contracts and finance. I didn’t and I regret it. However, there are many options besides Renton KIA to meet my needs in the future. Renton KIA lost my patronage over a few hundred dollars and a failure to take responsibility. There are many places that sell KIAs. I urge you to patronize one of them. Thank you for your time. UPDATE: Before I posted this, I reached out to Renton KIA one more time. I was sent a thoughtless automated e-mail from Lin Pickard the “product specialist” that sold me the Sportage. Twice it said she would be in contact “shortly”. I guess Lin is like the others at Renton KIA---once you get their money there is no need to satisfy your customers, right Lin? No one from Renton KIA has bothered to contact me since that e-mail. More

They cost us $1k in damages and won't bother to return my calls. They changed our oil on Wednesday. We didn't use the car again until Sunday and it was clear something was wrong. Thankfully our destination w calls. They changed our oil on Wednesday. We didn't use the car again until Sunday and it was clear something was wrong. Thankfully our destination was close and as we parked the oil light came on. We checked and there was zero oil left in the car. I immediately called to see how they could help us and they couldn't have cared less and told me they could look at the car in three weeks. I was transferred to the manager, Dorian, but could only leave a voicemail. We were forced to take the car elsewhere and had to have the oil filter adaptor housing completely replaced. I've since tried to call Kia again and I either get the same manager's voicemail or the line just rings forever. It's really disgusting how incompetent these people are. More

Yeah they had my car since May 29th till the 18th and didn't do s*** to my car. They've been sitting there and they lot and when I asked him what did you fix them all they pointed to me was look at it's didn't do s*** to my car. They've been sitting there and they lot and when I asked him what did you fix them all they pointed to me was look at it's in the paperwork it's nothing on the paperwork. I should never bought a car from them or never have them service this company cuz if More