CarMax

Racist and crappy treatment from Jeanne Keller at carmax orl -My bizarre and disturbing experience at Carmax Orlando Airport- First I need to say that in many years dealing with this auto dealership in FL, -My bizarre and disturbing experience at Carmax Orlando Airport- First I need to say that in many years dealing with this auto dealership in FL, I have never been treat like sh**, as recently happened with this sales rep named Jeanne Keller. What she did from the moment she saw me, (and of course she noticed my beautiful "Hispanic profile"), was to show how she hate my race... Talking to me using a perfidious language, harassing me for demanding adequate attention and/or the customer service I was entitled to receive not only because I was buying a car from them but because every single human being deserve it. It's very frustrating still to remember that day, (02/22/2018), which got worse when the mentioned trashy lady ask for "help" from one of her "supervisors", (Jose, another hispanic but really ugly guy), less professional than her, yelling at me in front of everyone demanding to "stay away" from the unmentionable female... Ahh? (Que tal este hp?). During all the time I was there that day and the following day picking up the vehicle, she was chasing me to every space of the lot, looking at me with disdain showing the an awkward "zombie-style", making fun of me with her co-workers... I felt like I was still in elementary school but surrounded by armed gangsters waiting the opportunity to stab a knife on my back... (She knows she really wanted to do so)... Bottom line, please stay away from this location, unless you are happy receiving the most crappy and odd service from a car dealership. Thank you Mr. President for empowering all this mentally ill animals to act like no one else matter. More

Bait and Switch I found a car I wanted for 10K. After I filled out credit application they changed the price to 12K on their site and said it was NEVER 10K. Well, I h I found a car I wanted for 10K. After I filled out credit application they changed the price to 12K on their site and said it was NEVER 10K. Well, I had a screen-shot from their site with the original price. After confronting them, they continued to say I was mistaken because it was JUST a screen shot!! I then found the message in my "deleted" folder THEY SENT ME where they say "we are processing your credit application." Below that it said "Take another look at your car!" and it was the car for $10,000.00 JUST LIKE I HAD SAID. They accused ME of being the liar. Liar Liar Pants on Fire!! More

Horrible customer service negates the ease of buying I chose carmax because I wanted to avoid the typical "car buying experience" Finding the car was extremely easy - even though I had to pay $300 to hav I chose carmax because I wanted to avoid the typical "car buying experience" Finding the car was extremely easy - even though I had to pay $300 to have car delivered which was annoying - but overall it was easy. No pressure and relatively simple and I bought the car. Then everything else happened....The car was completely dirty inside - gunk in steering wheel, dirty carpets, mud everywhere - our salesperson (Dustin - good to work with) was willing to help so he went in and washed the car for us and he did his best but the car still wasn't what you'd expect after dropping $40K. I complained and they refused to wash the car and make it right. All I wanted was a clean car and we could move fw. they refused. Out of complete frustration I dropped the whole issue and moved on with my life....until the car died 2 weeks later. I discovered the battery was the original battery (2014 battery) and was on its last leg. The passenger side brakelight was also out so I arranged to have both fixed (we were still in the 30 day window) I was reassured that we would have a loaner car since it was within the 30 day window. But NO - they wanted us to wait 3 hours so they could get a technician and then it would be done in an hour - so 4 hours total of waiting, IF they could finish by then. I could go on and on, but ultimately they have a million policies that are designed to control their spend and will not budge even if they are wrong. Their customer service persons are nice, but their policies are all set up to benefit CarMax and not the customer. It was a horrible experience - absolutely horrible. I will never buy a car from carmax again. I admit the process was easy, but it was not at all worth it for the pain they put me through. 2 weeks later I bought a new Truck from Toyota and as much as I didn't want to go through a dealership - it was amazingly easy. Because I had done my research online, spoke over the phone with the sales rep, the process was just as easy and their customer service was amazing. The dealerships compensation is based off of their customer surveys and reviews so they give amazing service whereas CarMax could care less. DONT BUY FROM CARMAX - IF YOU DO IT RIGHT AND DO YOUR RESEARCH ONLINE AND SPEAK TO THE SALES REP OVER THE PHONE YOU CAN HAVE JUST AS EASY TIME BUYING FROM A DEALERSHIP AND GET AMAZING CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!! CARMAX SUCKS. IT IS NOT WORTH BUYING FROM THEM IF YOU VALUE THE MONEY YOU SPEND, YOUR TIME AND BEING TREATED WITH RESPECT. More

Carmax Trash Do not waste your money nor time doing business with these people. I purchased a CTS CADILLAC from them, In June three weeks after driving this car i Do not waste your money nor time doing business with these people. I purchased a CTS CADILLAC from them, In June three weeks after driving this car it sounds like every screw in this car is loosen. My car have been in and out of Carmax and Covert Service department for 2 months. 2 weeks Carmax had my car with no rental car (while in service department) Covert gave me a rental the month they had my car. Covert did 4 things to this car. Replaced lower control arms,replacement of rear differential, and replaced rear drive shaft. I received car back yesterday. Today noise is still in this car. I called Covert which said they have did everything warranty on this car. I went back to Carmax to talk to service manager which he is rude and doesn't talk with customer service. He lied about giving me a loaners car. Then he said I could get my car appraised... What A JOKE MY CAR WAS APPRAISED AT $18,000.00 WHICH I PAID 24,900.00 WITH TAX TITLE AND ALL THE REST.... SO YOU THINK $6000.00 IS GOING TO BE TAKEN BECAUSE CARMAX SOLD JUNK. HOW DO THIS CAR PASS A SAFETY INSPECTION CARMAX CLAIM TO PERFORM ON VEHICLES? DON'T BUY FROM CARMAX More

Carmax Gainesville, FL Bought a Jeep 2004 liberty about a year ago. First the battery died, that was resolved. Now after a year there is a vibration in the front end, the m Bought a Jeep 2004 liberty about a year ago. First the battery died, that was resolved. Now after a year there is a vibration in the front end, the mechanic said that the car is not safe to drive. The ball joints and lower arms need to be replaced. I didn't sign up for Max car as the milage was high already and it would probably not be covered anyway. So my question is why should I buy from carmax and pay 3 time the price, as listed by private sellers, when the car is going to have major issues like this!! Now i know not to buy from carmax in the future. More

Horrible customer service DO NOT WASTE YOUR TIME HERE. I spent 3 months trying to buy ONE car here. First off I went in and ran my credit with my grandma as a co signer. My gra DO NOT WASTE YOUR TIME HERE. I spent 3 months trying to buy ONE car here. First off I went in and ran my credit with my grandma as a co signer. My grandma is in Miami so we did everything over the phone. We got approved with no money down which is good for 30 days. I couldn't do the paperwork then because I had work. I go in next day and get this old guy to do the paperwork with me. Turns out there was a $200 deposit for the car. I said no that cant be because yesterday it was 0 down, the old man said "your just trying to scam us". I was in disbelief as to why he would say that. Then we get the original person who ran my credit to confirm it was truly 0 down. So they tell me and my grandma that they will send the paperwork to her house. We waited, 2 weeks later I get a call "if your grandma doesn't sign the paperwork, we will repo the car today I was confused and in shock because I had no idea what they were talking about. They told me wrong but said I was mistaken and heard them wrong. So whatever, I get my grandma to go in during 5 o clock traffic in Miami to sign paper and everything went fine. 1 week later i get a call and apparently the old man who signed us was negligent and he typed my social wrong. So now we had to go through the process ALL OVER AGAIN. My grandma was on a cruise and we couldn't get her to sign everything right away so they submmited my paperwork with the wrong social knowingly it would come back as a bad social so we could get more time to get everything Situated. So we finally get the updated paperwork signed with my updated social number and we FedEx it to carmax in Miami for my grandma to sign. I go home and next day something was wrong with the bumper. So I take it in and THEY TOOK THE CAR AWAY. They said "we can't sell you the car because of after market parts" even though it went through inspection and the paperwork said it was a clean car. They said they can't sell cars with after market parts because it's a liability which I understand but I had proof that I paid for it and it didn't come that way and Keep in mind I had the car in my possession for 3 months. They take the car to the back and say we can't have it and well have to keep looking. I was furious and talked with the general manager Bret Lang. After much argument trying to tell him I have Receipts of the after market part and that I indeed paid someone to put it in they smirked at me, crossed his arms and said he's the boss and there's nothing I(me) can do about it. Then proceeded to laugh with his co workers. He was so rude and ignorant. I called the police to see if there was anything I can do about it and once we realized there was nothing the cops can do, he(Bret Lang) smiled again and said " what are you going to do now sweetheart?" And laughed again with sarcasm in his voice. At that point he was so rude and made me so mad I began to cry. I've never in my life dealth with that type of customer service. So please DO NOT WASTE YOUR TIME. I SPENT 3 MONTHS TRYING TO BUY THIS CAR WHEN I SHOULD HAVE JUST GOTTEN ANOTHER CAR FROM SOMEWHERE ELSE. More

Offered half of what NADA said my trade in was worth. This store should have only one star. But the sales person Janine Flournoy-zielinskin made it this a good experience despite the low ball offer on our This store should have only one star. But the sales person Janine Flournoy-zielinskin made it this a good experience despite the low ball offer on our trade in, a 2010 Chevrolet LTZ Traverse. They said the timing belt cover was leaking. Never ever had a drip od oil in our garage. Bought what we were looking for from another dealer who gave us a fair trade in value. More

Avoid carmax on Alpharetta highway in Roswell store 7298 AVOID CARMAX ON ALPHARETTA HIGHWAY IN ROSWELL GEORGIA AT ALL COSTS!!!!! My Kia Sportage died a few weeks ago which forced us to buy a new and lar AVOID CARMAX ON ALPHARETTA HIGHWAY IN ROSWELL GEORGIA AT ALL COSTS!!!!! My Kia Sportage died a few weeks ago which forced us to buy a new and larger family car sooner than anticipated. We immediately jumped to carmax since they could bring a car in out of state for us as well as be rest assured the car was mechanically sound. We purchased outright via check a 2016 Ford Expedition el. Although the purchase process went very smoothly we hit a brick wall upon having the car inspected. We took the car to our local auto shop and had them give us a good once over so we could tell carmax what had to be done (if anything) for no cost via their 30 day auto service policy following a purchase. There was no major work to be done however the tire life was questionably close to the required pierce stage gone requiring carmax to put new tires on the car for no additional cost. My husband made the appointment and dropped the car off. The appointment was at 8am and we were told the car would be done by 1030 or so. Jon called from work, now the car would not be ready until 1230. No problem. He called again, car would not be ready until 230, this continued with no explanation until 430 when Jon called and said he was coming to get the car done or not. Upon arrival no customer service was given. No straight answers as to why a few things (alignment, tire balance, new windshield wiper) took all day long even with repeated calls. To our dismay the tires also measured just over the required sale tire life. Josh, the manager in the service department was called in and told Jon he would give us the tires at their cost price to make amends for being jerked around all day. Jon was to wait for a call the following day (Friday, a week after purchasing the car). Jon waited, no call. He called at 6pm while we were on our way to dinner. He was informed that josh was on his way out the door. Jon told whomeever picked the phone up that he was angry, had been forgotten once again, and if they wanted our continued service josh better pick the phone up and answer his questions. After rudely being put on hold josh answered. Jon reiterated that he had waited for a call all day, and now once again he was forced to chase carmax around for an answer. All we needed to know was the cost of the tires and when to expect them in. Josh told Jon he would leave a message for another manager in the service department who would coordinate with Jon Monday morning. Jon specifically asked if josh could confirm someone would call him given their already horrible reputation for not returning calls. Josh confirmed "not to worry". Monday comes and goes. Jon called once again on Tuesday demanding to know what is going on, demanding to talk to a higher manager. No customer service has been offered to us since leaving their store with the new car. The store manager Kenny green talks to Jon and apoalgizes and tells him that the tires will be taken care of. He will contact him Wednesday. We have had it. Today is Wednesday. Today Kenny green has told us the best he can do is give us a $500 credit toward the tires. At this point we cannot take them at their word for anything! We didn't expect free tires. We were happy to pay their cost as originally agreed to. No one could get us Jose numbers or order the tires. Well now we want free tires and to never work with them again! Even after Jon told Kenny green that we will no longer purchase cars from them ( Jon needs a new car come October and has purchase in full with cash two other cars in the past from the same location). Kenny green is willing to lose a lifetime customer over a few hundred dollars, a horrible customer service. What is he willing to do next? He is a terrible manager and should be removed. After all of this, Kenny green did nothing else but hang up mid sentence on my husband. What kind of store manager does that?! Avoid carmax on Alpharetta highway in Roswell ga at all costs. They only want your money and then drop you at the wayside when it comes to upholding their end of auto service for 30 days free. More

The lie about your appraisal! Dishonest crooks! I brought in my 2015 Jeep Wrangler Unlimited in with nice rims and tires. I was quoted $25,500 as is or $27,500 if I put on the original rims and tire I brought in my 2015 Jeep Wrangler Unlimited in with nice rims and tires. I was quoted $25,500 as is or $27,500 if I put on the original rims and tires. I told them I was going out of town and couldn't come in within the 7 days quote and was told not to worry about it. When I came back, I had already installed the original rims and tires in almost new condition. Aside from the fact I had to pay to get my tires swapped out and replace the tpms on the tires, I was still only quoted $27,000. They didn't care about their former appraisal quote and told me I could take it or leave it. I even detailed it and got a brand new oil change out of respect for the new-to-owner. Rubén the sails associate simply didn't care about his word and his only explanation was that the market changed everyday. I don't advise anyone to shop or sell to carmax. They're crooks and don't keep their word. There are plenty of nice associates but I would still avoid it unless you're in dire need of selling. More

Pitiful service Started the online search process for a vehicle and decided on a car that was at the Laurel Md location. Because I travel all of the time, I decided I Started the online search process for a vehicle and decided on a car that was at the Laurel Md location. Because I travel all of the time, I decided I wanted to go pick up the vice from Laurel which is about a 3 hour drive. The rep from lynchburg va encouraged me to let them transfer it for free and be responsible and that they would have it arrive prior to the date I needed. Cool, I accepted. I recurve an email the day after(Tuesday) that the vehicle had shipped and was en route(which is in line with the Saturday deadline I had and they promised to meet). Called Wednesday to check and was told it would still be there by Saturday and maybe earlier. Called Friday morning and was then told Sunday. They aren't open on Sunday's and mind you I needed it by Saturday in the first place. I stop by and the manager (JT) says it will arrive Sunday(again they are closed Sunday's) and apologized that I was misinformed and that they use a 3rd party transfer company. It's Monday now, I go to pick up the vehicle because obviously if you were promised Saturday but then told it would be delayed and not arrive until Sunday but they were closed, the average mind would think that it would be ready Monday. But..... this place doesn't have average minds. Walk in, look for the car and it's nowhere in sight. I ask the lady at the front desk who was the 1st forthright and honest person I dealt with in the process, who informs me that the car "catch this" has not even left Maryland and is still on the lot. It will not even be loaded until Tuesday and will get to the dealership no later than Friday. So now a drive that I could make in 3 hours will ultimately take 11-12 days for the car to be transferred and arrive to me. Lie, after lie, after lie. Then the manager JT comes out and says that he never told me it was on the way. Incorrect. He did tell me it was and would be there Sunday. Otherwise if he had communicated Friday that the vehicle had not left I would have gone and got it myself and would not have showed up Monday expecting pick-up. Just dishonest and downright poor customer service. No accountability until the end. After all of this, they offer to reimburse me money for the gas for having to drive to the dealership and the car not being there. What a stand up offer that just pulled me over the line. How could I ever say no? Pitiful. 10$ for 12 days of disappointment, broken promises, and sad service. More