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CardinaleWay Mazda Mesa - Service Center

Mesa, AZ

4.9
689 Reviews

689 Reviews of CardinaleWay Mazda Mesa - Service Center

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April 14, 2010

Eddie was very friendly and got the job done very quickly. He also got my job done for free. There was also another salesman named Chris Mankin who sat and talked with me the whole time I was waiting More

by leadman524
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Valdez & Chris Mankin
April 13, 2010

The servicing of my vehicle and customer service have been very good. However, when I got my car serviced, I was told I needed a $280 15,000 mile service, whereas, Mazda's recommended service at 15,000 More

by CX9Mesa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Valdez
April 12, 2010

We purchased a pre-owned lovely mazada miata X5 about 2 months ago and the battery went bad recently - hence living in Arizona! We took the car into the dealership for service/ battery replacement and t More

by sailswiz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nick Service Manager
April 04, 2010

We had our vehicle serviced for a 90+,000 mile maintenance. Ric Bakutis was our primary contact and his customer service was outstanding. He kept us posted on every step - from review of the veh More

by depeters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ric Bakutis
March 31, 2010

Nick is always so friendly and gets me checked in and out very quickly. He always has a smile and very good customer service. Would highly recommend Nick and his staff for any work that may need to b More

by mary3850
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nick
March 30, 2010

The Cardinale service department has never let us down. They are always prompt and do good work on our cars. They also include a free carwash no matter how small the service done on the car. We are often g More

by pennyday
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : nick
March 29, 2010

Due to a scheduling error, my appointment was set for 5:00 when the last appointment time is supposed to be 4:00. Rather than trying to cancel or reschedule it, Nick stayed late and had one of his techs More

by leigh.mitchell119
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nick Santarsiero
March 13, 2010

Wow, as you can see up until a month ago when they started encouraging there employees to give reviews on here they rated pretty bad. I have no taken my vehicle in several times for a bad turbo and ot More

by 92gsxr7501029
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
eddy in service
Mar 25, 2010 -

CardinaleWay Mazda Mesa responded

To; 92gsxr7501029, Reading your review, it is difficult to determine what exactly it was that Eddy in our CardinaleWay Mazda Service Dept. neglected to write down and not get completed. You make no specific mention of what we did wrong, other than your primary complaint about our customers posting mostly positive reviews. We would like to resolve your repair issues before your warranty runs out, so please contact our service department, or give us a way to reach you so we can take care of the issues you are having with your Mazda. All of us at CardinaleWay Mazda sincerely desire and work diligently at taking care of our customers, we may not be perfect, but when we do make a mistake, we will do what is necessary to make it right. It is difficult to make anything right when you will not describe what we did not do. You should also know that DealerRater uses some fairly sophisticated technology to make it virtually impossible for any dealership to post reviews on themselves. The reason for our positive reviews is that we now ask all our customers to post a review on their sales and service experience with our dealership on DealerRater. Fortunately for us, the vast majority of our customers seem to appreciate the care we take to ensure that they are treated exceptionally well and get the best value in either servicing or buying their vehicles from us, which is what those positive reviews show.

December 18, 2009

We had incredible service from the dealership. Ric Bakutis was terrific. He explained service items in detail, was very professional, and kept us posted on the work. we will return again and have al More

by keithpeters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ric Bakutis
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