Carl Black Chevrolet Buick GMC

Carl Black of Orlando is the Best Car Dealership there is!!! This is my second purchase here and I won't go anywhere else. Our salesman Josh was very knowledgeable of all the vehicles and gave us in depth knowle This is my second purchase here and I won't go anywhere else. Our salesman Josh was very knowledgeable of all the vehicles and gave us in depth knowledge of the vehicles we were interested in and was absolutely amazing. Josh offered us a very calm hassle free relaxed alternative to purchasing a vehicle. We felt no pressure and in return were there to purchase a second vehicle a week later and we are a two hour drive away. We couldn't find ourselves shopping anywhere else but at the best and that's what Carl Black of Orlando has to offer! They have unbelieveable prices and were able to match and offer better competitors deals. The Manager Lance was amazing and came out to greet us and with a warm friendly welcome and was very helpful too.Even the owner Omar came out to greet us too. Carl Black provides superior customer service and satisfaction with a family like positive atmosphere. We were not customers to them but treated like family and that is truly amazing!! More

No wonder GM Went Under! With dealers like this GM will go under again! Poor organization, they act like they are doing you a favor by being there. GM product is much better n With dealers like this GM will go under again! Poor organization, they act like they are doing you a favor by being there. GM product is much better now, but the dealership makes the total experience. Need a total replacement of management,if not ownership! More

3rd Tier If you're looking for customer service and want to feel valued as a customer, avoid Carl Black. The floor sales team is great. The Sales Manager, Eug If you're looking for customer service and want to feel valued as a customer, avoid Carl Black. The floor sales team is great. The Sales Manager, Eugene, is doing you a favor by selling you a car. The awards displayed around the dealership are from years ago. Use them if you get a great deal, avoid if you're looking for a special order. More

Best Dealership!!!!!! Came in with out an appt. They got my truck in and out. They even washed it. These guys are amazing wouldn't go anywhere else!!!! Thank you!!! Came in with out an appt. They got my truck in and out. They even washed it. These guys are amazing wouldn't go anywhere else!!!! Thank you!!! More

Outstanding Customer Service, No Pressure I had a very pleasant experience working with Abe test driving a 2015 Silverado. He was patient and listened to everything I had to say and thoroughl I had a very pleasant experience working with Abe test driving a 2015 Silverado. He was patient and listened to everything I had to say and thoroughly paid attention to everything I was looking for in a truck. We walked the lot and looked at the details on nearly every new Silverado 1500 in every trim. We took a drive in the one that checked all the boxes on my list of needs. Abe was excellent to work with, super nice guy, and didn't force me into anything, as most salesmen are depicted. He worked with a sales manager, Ish, who bent over backwards to get me great price on the truck. He sweetened the deal, but I personally decided to wait until I could save a little more money to afford a new truck. While I didn't purchase that day, I intend on returning to give Carl Black of Orlando my business. More

STAY AWAY!!!!!!! Corey, the salesman greeted me with a big smile when I told him I was there to test drive the 2013 Camaro they had advertised. He went to get the keys Corey, the salesman greeted me with a big smile when I told him I was there to test drive the 2013 Camaro they had advertised. He went to get the keys and a few minutes later told me we were not allowed to test drive that or any performence vehicles until we bought it. I explained I had chatted with an online consultant about this car and was not told this. He seemed just as suprised as I was. I then went to his manager very upset and explained I had just driven an hour to get there, paid tolls and now was being told I wouldn't drive it unless I bought it first! "Company policy" on any high performance vehicles was his answer! After telling him about my online chat with his saleman and talking to Corey, and neither knowing about this policy, he decides that he will go on a test drive with me. But this is the first time he has done this. He tells Corey to go get the keys and a few minutes later Corey returns and says the car is under a recall from GM and cannot be driven. As a matter of fact, we could not test drive any of the camaros because of some recall. When asked about the recall, he said he would go find out. Comes back and tells me that don't have that specific info! What a bunch of BULL. The ZL1 i was looking at had 1916 miles on the sticker. No test drives huh. They thought they were going to strong arm me into signing a contrct on a car I haven't driven. I would never go back!!!!! Was even thinking about buying a car for the wife also. With a credit score of 865 and no dept, they will never get my service!! There are many other dealers out there BUYER BEWARE!!!!!!!! More

Ripped Off .. Bought TWO brand new Buicks. 6 months after purchase we needed the paperwork for taxes - upon reading the docs thoroughly we discovered we were charg Bought TWO brand new Buicks. 6 months after purchase we needed the paperwork for taxes - upon reading the docs thoroughly we discovered we were charged over $4000 per car in non essential fees ... "service and maintenance" was the listing. A MSN of $28k. was out the door at $34,7000!!!! Totally then advantage off. I don't know how these people sleep at night! Despicable. More

Best Experience Yet! My wife and I live in Port Orange, FL and had searched many of our local dealerships looking for the "right car". Everyone wanted to play the games a My wife and I live in Port Orange, FL and had searched many of our local dealerships looking for the "right car". Everyone wanted to play the games and run us through the gauntlet but from the time we pulled in the parking lot of Carl Black the experience was the best ever. We are not new to the car buying experience and have owned quite a few vehicles so we are used to the typical way things happen. Immediately after arriving we were greeted by Gary Hull (Salesman). Gary was very genuine and immediately wanted to help us. Within 2 minutes of being at the dealership we were introduced to Lance Martin (Sales Manager) who welcomed us and asked us what we were looking for and what he could do to help. These guys worked quickly and without any games helped us locate the exact vehicle we were looking for. Knowing the time was coming where we would need to negotiate I was pleasantly surprised when Lance laid out the entire deal and explained everything to us. The whole process was very transparent and felt both natural and "easy". During the financing portion Travis Hanes (Finance Manager) made us feel very comfortable and laid out a ton of options for us. We never felt played or like we were getting taken and though our salesman Gary was a "salesman" he really took the time to get to know us and talk about us and didn't throw out the typical cheese the typical sales guy would. The experience was A++ and I would recommend them to anyone. I felt at home and like I was being treated with the utmost respect and care. I will be purchasing another vehicle in the near future and given the experience I had there is no question in my mind the first stop will be to this dealership and the team of professionals who made our experience second to none! Thank you Gary, Lance and Travis! More

Cowboy was the best sales consultant that I have ever worked with. He listened to my wants and needs and found me the perfect vehicle. No pressure, I felt like I was buying a car from a friend. I will se worked with. He listened to my wants and needs and found me the perfect vehicle. No pressure, I felt like I was buying a car from a friend. I will send everyone I know to see him! Thank you so much Cowboy! More

Made an appointment, arrived 30 minutes early but still waited 2 1/2 hours for an oil change and tire rotation. We walked around the lot and no one asked us if we needed help. What made it better is she is waited 2 1/2 hours for an oil change and tire rotation. We walked around the lot and no one asked us if we needed help. What made it better is she is in the market for a new car. Not sure I'll be back, even though I live close and own a Chevy. They made it obvious they didn't want or appreciate our business. More