Carl Burger Dodge Chrysler Jeep RAM World

How Can I Assist You? Five words every customer wants to hear are "how can I assist you"? Andre Broutin and Priscilla Montano go out of their way to assist the customer. Five words every customer wants to hear are "how can I assist you"? Andre Broutin and Priscilla Montano go out of their way to assist the customer. And in response, I want to say "thank you." More

Making things happen! I had to go in for a dreaded recall on my 2014 Jeep Grand Cherokee but my service representative, Andre Broutin, got me in and out in the blink of an I had to go in for a dreaded recall on my 2014 Jeep Grand Cherokee but my service representative, Andre Broutin, got me in and out in the blink of an eye. He was friendly, courteous and exceptionally processional. I was most impressed. More

Terrible experiences with service department and warranty I had a PCU go bad on my 2005 Grand Cherokee in 2/2014 and their folks performed a replacement (new parts and labor) for $1100. I paid the premium I had a PCU go bad on my 2005 Grand Cherokee in 2/2014 and their folks performed a replacement (new parts and labor) for $1100. I paid the premium of their service costs, as I trusted your dealership to do an excellent job-- I always had a great experience with the 3 cars I had purchased from Carl Burger in the late 90s / early 2000s. After myself and my mechanic spoke to their parts and service people, the following occurred: 1) I was informed I couldn't be sent my receipt, and they couldn't honor it without an original receipt. I dug through my old paperwork and (eventually) found it, and provided it to my local mechanic. 2) After asking how long the warranty is good for, I was informed 2 years. When it was mentioned it was an early 2014 purchase, I was told it was a 1-year warranty. Now, this ECU/PCU has 4400 miles on it. Not a typo, 4400. I've been given the runaround all day from their junior level people, passed from one useless droid to another, all denying the ability to do anything about the change in warranty. Seems like no matter who you talk to, they need to contact someone else to find out if they can do it. Now I've got to call the BAR and go through the pain of having the case assessed-- it'll take weeks before this is resolved. If you take your car there for service, expect the same. Stay away from this place. More

feeling like a valued customer! What a pleasant surprise! I came in defeated, they Listened to my concerns & questions.I left with a smile & a car I love & can afford! What a pleasant surprise! I came in defeated, they Listened to my concerns & questions.I left with a smile & a car I love & can afford! More

Excellent Service Each and every time I visit Carl Burger, I seek Ociel Valentinez for his superior knowledge and outstanding customer service. He has been extremely h Each and every time I visit Carl Burger, I seek Ociel Valentinez for his superior knowledge and outstanding customer service. He has been extremely helpful and a very intelligent individual who listens to my needs and upon completion of the service, exceeds my expectations. More

Great Dealership Great customer service, quality of work. Jason Barraza helped my family and I qualified for a new 2015 Dodge Dart. Salesman will try to help you with Great customer service, quality of work. Jason Barraza helped my family and I qualified for a new 2015 Dodge Dart. Salesman will try to help you with everything they can, price, deals, etc... I Really recommend this Dealership. More

2015 Jeep Grand Cherokee Diesel This is not the first vehicle I have bought or had serviced at this dealership. Yesterday I took my vehicle there for service. Sean Gray was great, This is not the first vehicle I have bought or had serviced at this dealership. Yesterday I took my vehicle there for service. Sean Gray was great, answered all of my questions, and addressed all concerns regarding my vehicle. This vehicle is new to the service personnel, I am hoping they can figure out what the flashing message is before it becomes more problematic. Overall, I would rate this dealership and their personnel as excellent. They have always provided good care and service. More

transmission issues My car was not changing gears and stalling. Due to excellent service my car received a total overhaul of the transmission. Fixed all issues and driv My car was not changing gears and stalling. Due to excellent service my car received a total overhaul of the transmission. Fixed all issues and drives great . More

express lane service was great!!! Vanessa Bennett did a great job getting done what i needed, extremely quick, thank you. I will be returning for my multi oil change and tire rotation Vanessa Bennett did a great job getting done what i needed, extremely quick, thank you. I will be returning for my multi oil change and tire rotation package i purchased at a great price. More

Friendly Service Frank Perez is the service writer that helped me with my issue. When I arrived I was greeted with a smile and how can he help not with the impression Frank Perez is the service writer that helped me with my issue. When I arrived I was greeted with a smile and how can he help not with the impression he was being inconvenienced when your the one dropping off a car and wondering how long. He got right to the questions of concern and took care of the paper work and got me on my way. The best part was the call in the afternoon with the update and not me trying to get a hold of him. I have to say this was one of the best experiences of dropping off a vehicle for service. More