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Carlisle Cadillac Buick GMC - Service Center

Carlisle, PA

4.4
497 Reviews

497 Reviews of Carlisle Cadillac Buick GMC - Service Center

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October 04, 2018

The best Honestly the best dealership I’ve ever been to. They genuinely care about each person that walks in the door. They want to help you and not just sell More

by anthony.watson3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Ramey, Alex Bender
October 04, 2018

Great Customer Service Great Service! Very Friendly! Very Helpful! Everyone went out of their way to make us feel comfortable and that all our questions where answered. We More

by ssulz1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Ramey, Michael Krupski
September 28, 2018

Park Assist not working. Asked them to tell me why my park assist did not work.They came back and said it was broken and here is our bill for $65.00. This is a good reason why More

by flapsup
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Karen McBeth
Oct 19, 2018 -

Carlisle Cadillac Buick GMC responded

Good afternoon. I appreciate your review. We looked at your park assist and determined it was in fact broken. They explained to you that it was due to damage on the front bumper where the sensor is located. Because it was caused by physical damage, it would not be covered under factory warranty. I was told they advised you what it needed and quoted you an estimate of approximately $530.00 to correct the issue. The $65.00 bill was for the time our technician had the car in the repair shop to diagnose the issue. I am sorry you were not satisfied with your experience, but In all fairness, you weren't just handed a bill. You were also given an explanation of the damage and what it would cost to fix it. It is up to you as the consumer as to whether you do or don't fix it. If you have any other questions or wish to discuss this further, please feel free to reach out to me. Thanks again, Jason Ramey, General Sales Manager.

Oct 19, 2018 -

flapsup responded

They gave me an estimate to repair the Park Assist. The estimate came to $530[.00 Approx. Round numbers. Went to their GMC competitor their estimate, same list of items for the repair, was $320.00. Quite a difference for the same scope of work. CARLISE GMC has never been known for reasonable work estimates. Their GMC competitor - Frysinger was much easier to deal with and less hassle. And they did NOT charge me $65 for the estimate. I think you know were I am going for the work.

September 28, 2018

State inspection Service department was courteous and knowledgeable. Waiting room was nice. It offered coffee and cold drinks and snacks for customers. The only negati More

by rosenylund1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen McBeth, Alex Bender
September 26, 2018

Great service The service department is excellent when it comes to servicing and repairing my wife's car. They dont try to sell you on extra services or unnecessar More

by scott.e.halbleib
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen McBeth, Alex Bender
September 19, 2018

Great service It was time to have my car inspected & when I received a large coupon card, listed was winterization so I made an appointment with Karen to have both More

by IH54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen McBeth, Alex Bender
September 12, 2018

The model by which all Dealers should be Best service experience ever. So great that I not only get my GMC serviced there but also my Ford F150 and my Toyota! I think that should say it all More

by BAILEY6NAVY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Conley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen McBeth, Alex Bender
September 11, 2018

Efficient service. Friendly people, efficient service and a nice loaner car too! They accomplished a lot in just one day. I will definitely return for future service. More

by AframeDeb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen McBeth, Alex Bender
September 10, 2018

Oil change experience We have been pleased with the service at Carlisle Cadillac Buick. They have great customer service and take good care of our vehicle. It would be nic More

by amycworden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Purvis, Jason Ramey
September 07, 2018

Oil change and rotate tires Was fast. I didn’t have time to settie in. All my questions were answered n it was a very good experience. Everyone was pleasant. More

by ladydi738
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Purvis, Jason Ramey, Karen McBeth, Alex Bender