
Carman Chrysler Jeep Dodge
New Castle, DE
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,070 reviews
Awful, untrustworthy, possibly incompetent. My elderly grandmother was told that she needed to have an ignition coil, plugs, and wires changed to correct issues with her car that really did not My elderly grandmother was told that she needed to have an ignition coil, plugs, and wires changed to correct issues with her car that really did not correlate with the changing of those parts whatsoever, but they insisted that those were the causes of the issues. So she paid the $700 that she was overcharged in exchange for their word that she'd be able to drive off the lot with the issues corrected. When she returned to retrieve the car, after several weeks of course, the issues remained and she was told that no money would be refunded. The service team had a misguided idea that "clearing codes" and actually fixing a car are the same thing. Rather than just admitting that they mis-diagnosed, or just plain and simply did not know what was wrong with the car to begin with, they took advantage of her and she is now out $700+ and properly functioning car. They'd like another $200 to continue their "services", if that's what you choose to call them. The manager is conveniently out of town, and they have offered no assistance in rectifying or attempting to work with her in even the slightest way after she's already been through so much. More
Fantastic Experience!!! I found the Jeep Grand Cherokee I wanted with an online search and it led me to Carman. Matt, Jeff, Joe and John made my experience a great one. No I found the Jeep Grand Cherokee I wanted with an online search and it led me to Carman. Matt, Jeff, Joe and John made my experience a great one. No pressure, no haggling, no up-sale. I knew which one I wanted...they answered all of my questions, they got to a fantastic price, they got me great terms....and I left with my SUV! I want to thank these guys who were amazing with my son....an 8yr old in a dealership on a beautiful summer night....I didn't think he would last but they kept him engaged and kept the process moving along! It was one of the best car-buying experiences that I have had in a long time! More
Easy and hassle free I found my car at Carmen. I had a strict budget and they made it work. No guilt, no haggling. Within 24 hours I had my car at a price I could live wit I found my car at Carmen. I had a strict budget and they made it work. No guilt, no haggling. Within 24 hours I had my car at a price I could live with. My family and I are extremely pleased with our purchase. More
Bob and Mike have been my go to guys for years they always l The deal gets done no bull it is what you want at a fair price!! I have bought several trucks from them and I have always got a fair deal The deal gets done no bull it is what you want at a fair price!! I have bought several trucks from them and I have always got a fair deal More
speedy Quick to make a deal work and speedy with the paperwork process Willing to listen to the needs I wanted and the other deals I was looking at else wh Quick to make a deal work and speedy with the paperwork process Willing to listen to the needs I wanted and the other deals I was looking at else where More
New Jeep Grand Cherokee Best dealer in DE. They have the best selection and choices to pick from than the others. Website was great as well. I already had the car picked out Best dealer in DE. They have the best selection and choices to pick from than the others. Website was great as well. I already had the car picked out from their site and knew it was the one. From sales to finance these guys were awesome. Very friendly, direct and upfront with costs, no shady business. All straightforward. Ours salesman Jeff was awesome. He had so much patience and answered all my questions and worked with us to get the number we wanted. I recommend Carman to all who are looking to buy a new car. I'll definitely be back there in the future. I love my new car! More
Everyone there were very professional and accommodating. We shopped around all day and came back to Carman not only for the vehicle we wanted but due to there friendliness and accommodations. Thanks for a wo We shopped around all day and came back to Carman not only for the vehicle we wanted but due to there friendliness and accommodations. Thanks for a wonderful experience to all who helped us drive away in our new vehicle! More
Horrible Service Center I recently dropped my 2012 Dodge Ram 1500 off on Aug 5th 2016 to have it serviced. The problem was a Shift Solenoid issue inside the transmission whic I recently dropped my 2012 Dodge Ram 1500 off on Aug 5th 2016 to have it serviced. The problem was a Shift Solenoid issue inside the transmission which is covered by my Power train Warranty. When I dropped it off the AC and everything worked fine other then it would only run in 4th gear due to the shift solenoid. They then call me and tell me that my TCM (Transmission Control Module) was bad and would cost about $1100 and not covered by warranty. So i picked vehicle up and Air Conditioning no longer worked. I then did my homework and found out that they blew a fuse, didn't even try to diagnose the issue and just said that it was the TCM. I swapped out the fuse, the AC started working again and the TCM code went away. Since then, I have taken to another dealership and they have fixed the only problem I had which was a faulty shift solenoid. To make things worse, I have had to pay Carman $120 for an uncovered warranty issue that they caused which was only a blown fuse that they caused. I have also tried to reach out to their Service director after and automated recording phone call was made from him and have yet to hear back. Which I don't think that I ever will. So if you need work to your vehicle, take your service elsewhere unless you want more problems then what you brought it in with. Thank You, Brian I. More
#1 dealership of new castle county At my age i was looking for my last car, I FOUND it at carman Jeep. I walk in and felt at home from the front desk (Bob) to my salesman (Ryan). They w At my age i was looking for my last car, I FOUND it at carman Jeep. I walk in and felt at home from the front desk (Bob) to my salesman (Ryan). They worked very hard to make me happy and they did. The final person in my trip was (John). All was good a great day and no wasted time. My team and please ask for them you won"t be sorry! John Weiss, Ryan O'Neal, John Mayberry. Thanks Al George More
New Car Stopped in just to look at a 2016 Dodge Journey and left with our brand new car. Everyone was very friendly and went above and beyond to help us. Stopped in just to look at a 2016 Dodge Journey and left with our brand new car. Everyone was very friendly and went above and beyond to help us. More