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Carman Chrysler Jeep Dodge

4.4

884 Lifetime Reviews

196 South DuPont Highway, New Castle, Delaware 19720
Call (302) 323-1666

884 Reviews of Carman Chrysler Jeep Dodge

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December 13, 2018

"Easy car buying"

- Gds

Great experience. Good people to work with will contutinue to use the service dept . Great deal on the new Jeep . No pressure to buy . Worked well

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Customer Service
Quality of Work
Friendliness
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Recommend Dealer
Yes
Employees Worked With
TOMMY MACQUEEN
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mark Webb
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
John Mayberry
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 08, 2018

"Awesome salesmen!"

- Michael869

Mr. Steller is a great salesman. He was able to help find the perfect vehicle for me. He was referred to me by my mother who also got a car from him.

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Recommend Dealer
Yes
Employees Worked With
Dave Steller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 03, 2018

"Willing to work with one"

- Steven P.

Having been in a recent car crash that totaled my old vehicle, the dealership was willing to work with me as I waited for my insurance company to finsih what they had to finish.

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Recommend Dealer
Yes
Employees Worked With
Shaq Outar
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nico Triboletti
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Robert Weiss
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brett Pfeil
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 28, 2018

"Amazing experience "

- Agrandelljr

Overall excellent experience when purchasing my Jeep. I will forever purchase my vehicles at Carman Dodge. Al Grandell prepared my vehicle efficiently. Nico explained all the numbers in a professional manner. Joe was extremely helpful and knowledgeable. I will be forever grateful for this sales experience.

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Recommend Dealer
Yes
Employees Worked With
Al Grandell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 26, 2018

"The experience was very good and professional."

- Black Friday

Met my needs in a very timely manner and worked as a team to get the job done and the sale completed on time, I was impressed.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Brown
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
John Mayberry
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 25, 2018

"Dave is the best"

- CarmanLoyalists

So glad Dave is back. He's been sorely missed and is a top-notch person who represents the dealership well. He was the only guy my Dad would go to, and we've missed his wisdom and assistance. He always puts the customer first.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Dave Steller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joseph Triboletti
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 23, 2018

"Way of treating the customer is very bad"

- Pandian

I have purchased the used car and forgot to check the Bluetooth option, next day of day purchase when i checked its not working, when i asked about it they says "AS IT IS" rule once you take out from dealer nothing will be fixed even the featured mentioned in their site about car, Its really very bad and way of people responding about is very bad, so people who want to buy used car please check each and individual parts are working otherwise you are gone

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Recommend Dealer
No
Employees Worked With
Nov 23, 2018 -

Carman Chrysler Jeep Dodge responded

Dear Pandian, Thank you for your review. Please let me explain our policy as it is with all other dealerships: When we sell a car or truck "As IS " with all faults, we know there may be some items that do not work properly or sometimes at all. The advantage of As Is cars is the reduction in pricing. We provide good, safe transportation and since some accessories are very expensive to repair, We'd prefer to offer lower pricing. So, We can help you with a reduction in the price of the Blue Tooth repair if you would prefer us to do so. Please let us know if you choose that option. Thanks, Larry

November 12, 2018

"Botched service repair "

- chris313

Took my 2016 jeep in for service because there is a water leak . They actually made the leak worse and now the door does not shut properly. Showed this to Mark the service provider before I even left the dealer.Then I was contacted by Joe Triboletti the general manager after they received a less than favorable survey. He said and I quoted him” That’s how FCA wants us to do the repair. The door after they “adjusted it “ is so out of alignment, you can tell immediately that it is not correct JUST by looking at it. The panel of the Jeep and the door is suppose to be flush . It is more than a 1/4” difference. And Joe Triboletti said it’s suppose to be that way. Can you actually believe Mr.Triboletti thinks this is correct?? For a gentleman in his position to LIE to people is just crooked!

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Recommend Dealer
No
Employees Worked With
Mark Webb
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joseph Triboletti
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 02, 2018

"Professional and friendly "

- Laureng30

Tom was very helpful and truthful in helping me find a new crossover SUV that for my budget. He was patient and answered all my questions. Wonderful friendly team.

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Recommend Dealer
Yes
Employees Worked With
TOMMY MACQUEEN
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
John Mayberry
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joseph Triboletti
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 23, 2018

"Very friendly and experienced staff. "

- Rwelcher

Excellent experience, the staff was professional and very efficient they answered all my questions and made the deal that was right for me. I will recommend them to my family and friends for their future purchase needs.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Shaq Outar
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nico Triboletti
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joseph Triboletti
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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