Carman Chrysler Jeep Dodge

Helpful and courteous service I recieved great customer service. All of my questions were answered, and I never felt like I was pressured into buying the car. They gave me a reas I recieved great customer service. All of my questions were answered, and I never felt like I was pressured into buying the car. They gave me a reasonable trade-in value for my old Jeep too. More

Stay clear! email sent to dealer: Let me get the full story down for you on my 2013 ram 2500 crew cab diesel which was brought in for rough idle, recall, warning email sent to dealer: Let me get the full story down for you on my 2013 ram 2500 crew cab diesel which was brought in for rough idle, recall, warning codes and engine light. I came in person with my vin number to the service department at Carmen to make an appointment on about 2/15/16. The first my vehicle could be looked at would be 2/25 the date was made and my vin number was not taken. On 2/22 I called and talked to Mark about the recall notice I received and offered my vin number again hoping to save time waiting for parts, the vin number was refused. I dropped my truck off around 4pm on 2/24, 15 minutes later Mark called asking if I had the keys to the vehicle. He had left them in the ignition and they were not there. I had seen them in the ignition in front of the dealership when I left, which didn't leave me a good feeling. Mark called me again late morning on the 25th to let me know they haven't been able to get my truck in the shop. Also that only two techs could work on the vehicle and that one of them was out sick. This left me with more frustration and thinking that if my vin number was taken a tech capable of working on diesels could have been scheduled. Late that day Mark informed me that my vehicle would need an injector which would take 2 days to arrive. Mark called twice on 2/29 first to say the part was on the ups truck then around 5pm to say that he’s looking at my truck it’s still apart the tech left and won't answer the cell phone. Again leaving me wondering if I left my vehicle in the wrong place. Then very early on 3/1 Mark informed me that your dealership did not have a removal tool for my injector and that they were trying to borrow one. Now I'm pretty sure that the tech knew nothing about my vehicle! He could have watched YouTube when my injector was diagnosed and figured out he needed a special tool 4 days before. When I picked up my truck the engine idled rough, There was a new warning light on, and the info was still telling me to perform service. Back inside Mark sends the tech out with me who says the engine may smooth out after driving, the light was traction control and was on when he got the vehicle, and the perform service must be something else. Well when I came in I was informed that I would be responsible for a diagnostic charge if I didn't have the work done. Can’t you tell from the diagnostic what the lights and the codes are? The truck ran no better when I left than when I brought it to you! The perform service code is still blinking at me after being in your shop for several days. Now I have a traction control light on that had never been on. I have a snow removal business and need my four wheel drive! Your tech just ignored it. I left the dealership at this time since I could see I was getting no where and that this tech wasn't capable anyway. One last thing, I have 2 witnesses that saw me show your tech a wire harness in the engine compartment that was left unplugged. When I showed your tech he really didn't know what to say just that he forgot. I really think that my traction control light may be something that your tech forgot to plug back in! More

Best Dealership with Best Salesman Al Grandell!!! Just love this dealership. Fourth car in 10 years we have purchased from them. Each sale is seamless. Usually nerve wracking to purchase a car but Just love this dealership. Fourth car in 10 years we have purchased from them. Each sale is seamless. Usually nerve wracking to purchase a car but not with this dealership. Al Grandell is so professional. He makes each step of the way easy on his customers. We highly recommend you would ask for him. Thank you to the Finance Manager Mr. Mayberry and Bob Weiss. If you want excellence, expertise and experience you will go to Carman Chrysler Jeep Dodge. Why waste your time with amateurs??? Thanks again to this team of professionals helping us for our new Jeep. God bless you all! More

customer service We received excellent customer service apon purchasing our vehicle. Not only from our salesman, but from the whole staff that worked with us on our pu We received excellent customer service apon purchasing our vehicle. Not only from our salesman, but from the whole staff that worked with us on our purchase. We will definitely recommend this dealership and be back when we are ready to trade or buy again. More

Great experience! I just bought a 2016 Jeep Renegade from CCJD. They exceeded my expectations by being very patient with me while I decided which model to get. They gav I just bought a 2016 Jeep Renegade from CCJD. They exceeded my expectations by being very patient with me while I decided which model to get. They gave me more money for my trade than anyone else would. Everyone is very friendly there. One of the salesman said "congratulations" as I walked to my new ride, even though I didn't have any dealings with him. When I did decide on which model I wanted they didn't have it. I really didn't want to wait and order it. So Joe found one in New Jersey, had it brought to Delaware and I got exactly what I wanted. More

2016 Dodge Ram 2500 Great salesman Al Grandell Very patient with my many road test request. Go see Al if you want a Ram Chrysler or Jeep.. Nice people Great salesman Al Grandell Very patient with my many road test request. Go see Al if you want a Ram Chrysler or Jeep.. Nice people More

Great experience Got into a lease on a Jeep Grand Cherokee Overland 4x4. They worked with me to get the payment I wanted. Our salesman Jeff Brittingham was awesome! Got into a lease on a Jeep Grand Cherokee Overland 4x4. They worked with me to get the payment I wanted. Our salesman Jeff Brittingham was awesome! He was patient and very pleasant to work with. Great customer service. EVERYONE was so friendly and helpful. Even as busy as they were, I couldn't have asked for better service. I have no hesitations about dealing with them again in future. More

Best car buying experience EVER!! I leased a 2016 Ram 1500 Big Horn edition from Carman Chrysler/Jeep/Dodge and it was the best car buying/leasing experience I have ever had. Matt She I leased a 2016 Ram 1500 Big Horn edition from Carman Chrysler/Jeep/Dodge and it was the best car buying/leasing experience I have ever had. Matt Sherman (Salesman) was very knowledgeable, personable and worked hard to ensure I was completely satisfied. Joe Triboletti (General Manager) was extremely friendly and was always available to help answer any questions that may have come up. Together Matt and Joe made me feel valued as a customer and worked hard to ensure I was 100% satisfied with everything. I will be sure to tell everyone to go to any of the Carman dealerships for all future car/truck needs. More

A positive experience!! We recently purchased a Jeep Wrangler Sport Unlimited; our salesman was Dorian Bell. Dorian was professional, down to earth and worked with us, even t We recently purchased a Jeep Wrangler Sport Unlimited; our salesman was Dorian Bell. Dorian was professional, down to earth and worked with us, even though it was past closing time. He is definitely an asset to Carman and we will share our positive experience with friends and family!! Thanks again Dorian! More

Smooth Sailing I have been buying cars since the late 1960's and my experience with Dave was by far the easiest and most pleasant ever. His knowledge of the produ I have been buying cars since the late 1960's and my experience with Dave was by far the easiest and most pleasant ever. His knowledge of the product and his ability to put customers at ease is amazing. I purchased a new Ram pickup and am very satisfied with it, Dave and the dealership. I will recommend both to my friends and will return to see Dave the next time I need a vehicle. More