
Carman Chrysler Jeep Dodge
New Castle, DE
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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2016 Dodge Journey Crossroad 12-31-2015 The sales person was very friendly and knowledgeable. Price was good overall. Would have liked to have seen more wiggle room, but I think I paid a g The sales person was very friendly and knowledgeable. Price was good overall. Would have liked to have seen more wiggle room, but I think I paid a good price. More
Relationship Car buying these days isn't how it used to be. You can look at inventory online, compare dealers and pricing and have a good idea of what you're going Car buying these days isn't how it used to be. You can look at inventory online, compare dealers and pricing and have a good idea of what you're going to pay. The difference is the service. I've purchased 4 vehicles from Carman - three for my business and one for personal use. Having a relationship with a dealer and salesman is valuable to me, and Carman, Bob Weiss, and Dave Steller have shown me that the relationship is valuable to them as well. I will continue to go to Carman for all of my vehicle needs. -Dolores Walker More
Always the best deal We have purchased many new cars, and have always looked at other dealers before we end up back at Carman talking to Dave Stellar and Bob Weiss. There We have purchased many new cars, and have always looked at other dealers before we end up back at Carman talking to Dave Stellar and Bob Weiss. There is no pressure and no real sales pitch other than what they always tell me - We will get it where you need to be if at all possible. Dave is honest and won't push you to buy a car just so he has another sale. There are many times we have gone in to talk to him about what we wanted, and never got the annoying calls afterward pushing us to come buy it. And Bob - the sales manager - is not like others. I have been in dealerships where they take your keys to assess your trade and won't give them back. This is a true no pressure dealership that gives you the best deal they can just to get you in the car you want. More
Patient and Helpul I went to many dealerships before returning to Carman. The salesman was patient and explained the "workings" of the vehicle I purchased. I would recom I went to many dealerships before returning to Carman. The salesman was patient and explained the "workings" of the vehicle I purchased. I would recommend this dealership and am sure I will enjoy my new Renegade. More
Rescheduled simple oil change before holidays I work in customer service and deal with issues and complaints often so when my wife schedules an apt I figure business as usual. Right before Christm I work in customer service and deal with issues and complaints often so when my wife schedules an apt I figure business as usual. Right before Christmas we receive a voicemail stating we can not complete your oil change because we do not have enough techs. This is not the way you deal with customers and a shortage of staffing is not the scheduled customers problem. Offer overtime ask for extra help who knows maybe do not schedule so many appointments if you do not want business. Simple process your mistake your resolution offer compensation or something for the customer. Poorly run service department More
Al, Thank you for your patience and guidance. It's been 10 years since I bought a new car. I was overwhelmed by all the choices and bells and whistles on the new cars. Al was the perfect salesma It's been 10 years since I bought a new car. I was overwhelmed by all the choices and bells and whistles on the new cars. Al was the perfect salesman for me. He guided me through the process with patience, knowledge, professionalism and humor. I am so happy with my new Cherokee and the Carman Dealership. More
WORSE DEAL I EVER MADE!!!! This is the WORSE Deal I ever made!! Justin Goertz lied said my 1st oil change would be free!! It was not.. This is the 2nd time my jeep has been in f This is the WORSE Deal I ever made!! Justin Goertz lied said my 1st oil change would be free!! It was not.. This is the 2nd time my jeep has been in for service. UUUH is all I can. They hung up on me in service and are very rude.. When I went to pay for my oil change with a $100.00 bill the receptionist got an attitude. Let me just to say when I got my car back.. The Oil light was still on after they said they changed the oil.. Hmmm did they even do he work??? I was made to purchase many extra warranty's from Justin Goertz that are useless. I tried to use one already and that was a hassle. More
They will work with you and take care of you Paul took good care of me and very professional. I have no complaints. I'm just typing this to meet the twenty five word requirement haha Paul took good care of me and very professional. I have no complaints. I'm just typing this to meet the twenty five word requirement haha More
Above and Beyond Anthony, Joe, and Neil went above and beyond to find me the exact vehicle I was looking for. Once they found the Jeep I wanted the deal went incredibl Anthony, Joe, and Neil went above and beyond to find me the exact vehicle I was looking for. Once they found the Jeep I wanted the deal went incredibly smooth and was the best car buying experience I've ever had. I highly recommend Carman and their great team. Thank You! More
Great to deal with!! We came to Carmen Dodge knowing from past experience that we would get the professional and courteous experience that comes with buying a new vehicle. We came to Carmen Dodge knowing from past experience that we would get the professional and courteous experience that comes with buying a new vehicle. Our salesman Jeff Brittingham exceeded in both. He led us right to the perfect brand new Dodge Ram 1500 that we dreamed about. Both him and his co-workers answered all our needs and got us through the paper work as quickly as possible. Thanks Jeff for making my husband a very happy owner of his new dream truck!! More