Carolina Volkswagen

Richard Albino and Danny Poli were terrible. Dirty and disgusting car & they thought it was ok. Dirty and disgusting car & they thought it was ok. More

This was the best car buying experience I have ever had! My sales associate Craig was amazing! He listened to my needs and showed me exactly what I asked for. He was patient and answered ALL my questions. I My sales associate Craig was amazing! He listened to my needs and showed me exactly what I asked for. He was patient and answered ALL my questions. I never once felt pushed or rushed to make a decision. The finance department made the process fast and easy to understand. I love my new 2023 Tiguan! Thank you Carolina Volkswagen for making this experience a great one! More

WARNING! ! READ THIS REVIEW BEFORE BUYING HERE. This dealership has a lot to work on. First and foremost, integrity. I purchased a used vehicle from them 3 ! READ THIS REVIEW BEFORE BUYING HERE. This dealership has a lot to work on. First and foremost, integrity. I purchased a used vehicle from them 3 weeks ago. A "certified pre owned" vehicle. I should have known it was going to be a horrible experience when they didn't show me the deal until it was on the contract. The price was close enough to what I was willing to spend so I proceeded. I got into the car once I completed the paperwork and the gas tank was not filled up!! Really? Are they hurting that bad for money at this place. It had been 4 hours so I once again sucked it up and just drove off. As I drive off, the wheel begins to make a loud humming noise. I explained the noise to the salesman Richard Albino, and his response is "Well all VW's tend to make that noise over time." What an insult. Two weeks later, my vehicle wont start. Tons of corrosion all over the battery and wires. I limped the vehicle back to the dealership only for them to replace the battery and "listen for the noise." I received a call from Danny the sales manager and from Hailey the service advisor letting me know that the noise was heard but they are going to "chalk it up as surface rust." I read the service paperwork that claims "unable to replicate issue at this time." WOW. So needless to say, this dealership will take your money and bold face lie to you and lie on documentation. Stay as far away as possible!! DO NOT BUY A CAR FROM THEM!! More

Took my Passat for a simple oil change last week- they were on time (told me it would take an hour and it did). The lady checking me in was awesome (Haley) and I loved receiving a text message with a vid were on time (told me it would take an hour and it did). The lady checking me in was awesome (Haley) and I loved receiving a text message with a video of the service that had been done- he checked everything! Amazing service- More

As much as I don't want to write a bad review for this place...our buying experience was great. However, we purchased a used Audi Q7 that had no owner's manual and we were promised to receive one once ou place...our buying experience was great. However, we purchased a used Audi Q7 that had no owner's manual and we were promised to receive one once our tags came in. 2 months later, Danny Poli (manager) claims that they are "only as good as the customer that trades the car in." What? "Some have owner's manuals and some don't." xxxxxxxx. More

My mother had a great car buying experience at Carolina Volkswagen. Her sales associate Jason Eure was very knowledgeable. He didn’t make her feel pressured or rushed into a sale. Thank you Jason for makin Volkswagen. Her sales associate Jason Eure was very knowledgeable. He didn’t make her feel pressured or rushed into a sale. Thank you Jason for making my mom’s first car purchase experience memorable. More

Richard is your typical car salesmen. Any lie that needs to be told to get the deal done. Was told by Richard he had misplaced the spare key to my car and he would get it to me shortly. Never heard from him to be told to get the deal done. Was told by Richard he had misplaced the spare key to my car and he would get it to me shortly. Never heard from him 6+ months. I try calling to discuss multiple times and was hung up on, told I would get a call back, to no avail. The post service on your sale will be terrible. Because of this experience I will ensure no one I know or myself ever spends another dollar in service or sales. I feel like I need a shower after dealing with them. More

Worked with Richard Albino to purchase a Used 2018 Lincoln MKC. We communicated by phone for two days before our visit. Of course we paid more than was our original intention. However when we did a Lincoln MKC. We communicated by phone for two days before our visit. Of course we paid more than was our original intention. However when we did agree on the purchase price we arrived the next day at the Dealership, Met with Richard and we were at the dealership less than 1 hour, which was very pleasant. Richard was very nice to work with and even contacted us after we returned home. At 80m years old I probI will probably NEVER purchase another vehicle but I would not hesitate to contact Richard More

My family and I have bought over 13 cars from VW in a 10 year span. This week we had the most disappointing experience with this specific dealer and sadly, that will be the end of it. We will no longer give year span. This week we had the most disappointing experience with this specific dealer and sadly, that will be the end of it. We will no longer give our business to a place that lied straight to our face to make a deal and then gave us the run-around saying someone misspoke when that deal was made; this was a very deceptive business practice. We were brushed off without a single apology on their behalf to customers who stood behind them all these years. This dealer has been lacking for several years now but the staff they have at the moment has got to be the worst. It doesn't matter how many times they gut the place down if they keep hiring morally questionable people. Now they are going to reply asking us to to talk to their General Manager but unfortunately, he did nothing to help this situation when we directly called him before. Please, do yourself a favor and take your business somewhere else where they actually value you as a customer. Years of being faithful to Volkswagen didn't pay us well. More

Had a great experience with Richard Albino test driving the Atlas. Richard was very professional and was able to answer every question we had. If you are looking for a VW, I would recommend both Carolina V the Atlas. Richard was very professional and was able to answer every question we had. If you are looking for a VW, I would recommend both Carolina VW and Richard. More