Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carolina Volkswagen
Charlotte, NC
567 Reviews
Welcome to Carolina Volkswagen in Charlotte!
We are Charlotte's original, full-service VW Dealership. We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our new VW inventory online, request more information about vehicles, set up a test drive or inquire about financing!
Carolina VW offers new Volkswagen cars and SUVs to the Charlotte area, including Matthews NC, Concord NC, and Gastonia NC. Our models include the Volkswagen Passat, Jetta, CC, Tiguan, Touareg, Golf, GTI and the iconic Beetle.
If a new Volkswagen doesn't interest you, we have a large selection of WorldAuto Certified Pre-Owned Volkswagens and a large selection of other makes and models available.
We also have a Certified Auto Repair Service Shop on site to make sure all of your scheduled maintenance is taken care of. We treat your vehicle with the same care as we would our own.
If you don't see what you are looking for, please contact us and we'll get in touch with you when vehicles arrive that matches your search! Or, if you would rather discuss your options with one of our friendly sales staff, click 'Directions' for interactive driving directions and other contact information.
Visit the team at Carolina VW and join the family!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 567 reviews
September 25, 2019
Fantastic Service Dropped my car off early for first oil change and to check for wiper fluid leak. This is my 3rd VW. Was not expecting it to be ready until 3:00 but Mi Dropped my car off early for first oil change and to check for wiper fluid leak. This is my 3rd VW. Was not expecting it to be ready until 3:00 but Mike called at 11:30 to let me know it was ready. Perfect timing as we were on our way back from puppy class. They did not find wiper fluid leak but assured me that if warning light comes on again they will fix More
by aefoster0
Verified CustomerEmployees Worked With
Helpful September 24, 2019
Great customer service I purchased a VW GTI and had a great experience. The staff is great and the GM was really nice. Will be a returning customer. VW4life I purchased a VW GTI and had a great experience. The staff is great and the GM was really nice. Will be a returning customer. VW4life More
by umarcrown2
Employees Worked With
Venus Linares, Richard Crosby
September 23, 2019
Excellent Service Manager The Service Manager does an outstanding job . The mechanics will work on the car , until it’s fixed . The personnel is very friendly and helpful . You The Service Manager does an outstanding job . The mechanics will work on the car , until it’s fixed . The personnel is very friendly and helpful . You can walk around and see the new vehicles and the used vehicles without being harassed by a salesperson to buy on the spot . In other words, you feel like you want to look around and maybe shop for a new or used car in the future . More
by RODRIGOLARA
Employees Worked With
September 21, 2019
Solution-oriented service A dealership can be judged not only by excellent service but how it reacts when something initially is less than satisfactorily handled. Enter the Ser A dealership can be judged not only by excellent service but how it reacts when something initially is less than satisfactorily handled. Enter the Service Manager Morris Maine’s, who personally made sure the tire issue I had come in for was not only handled completely but most courteously. I bought my VW at the dealership and have enjoyed their expert and fast service . Would recommend Carolina Volkswagen anytime. More
by uhoo
Employees Worked With
Morris Maines
September 19, 2019
7:30AM appointment time 7:30AM appointment for 10,000 mile oil change and inspection and was out in no time! Thanks to Garret at the service desk and to Richard who wished m 7:30AM appointment for 10,000 mile oil change and inspection and was out in no time! Thanks to Garret at the service desk and to Richard who wished me happy birthday. Richard is the salesman at Carolina Volkswagen that I bought my 2015 Passat 4 years ago! More
by chipbuchanan
September 18, 2019
30k service Excellent service from the service department despite being short a couple staff. Professional and thorough in explaining the work that was done. Tha Excellent service from the service department despite being short a couple staff. Professional and thorough in explaining the work that was done. Thank you Morris! More
by Kmutter
Employees Worked With
Morris Maines
September 17, 2019
Replacement of keyed tire studs and rotation Got in quickly, service was performed without a long wait time. Did call ahead. Was concerned on pricing of replacement studs offered by Dealership, a Got in quickly, service was performed without a long wait time. Did call ahead. Was concerned on pricing of replacement studs offered by Dealership, as they were $6 higher per stud than we purchased them for from an outside parts house. It would have cost us $24 MORE plus tax to buy them at VW. More competitive and reasonable pricing would be great to save customers from multi-store shopping. Overall, friendly and fast service experience. More
by EMMERLING.LISA
Employees Worked With
Parts, Morris Maines
September 17, 2019
Trust and Confidence Love my experience with Carolina Volkswagon. The personnel are very pleasant. They keep the car I love in great running condition..I have confidence Love my experience with Carolina Volkswagon. The personnel are very pleasant. They keep the car I love in great running condition..I have confidence in their work. More
by kbreckenridge3
Employees Worked With
Other Employees :
Can’t remember all of the ones I talked with,however they were ALL very pleasant..
September 17, 2019
Was very quick and easy Was an oil service and they got me in at my appointment time and back out in an hour, I was very pleased by the time I was in my car again Was an oil service and they got me in at my appointment time and back out in an hour, I was very pleased by the time I was in my car again More
by GODUKEBLUE
September 17, 2019
Friendly and competent Richard had several options on the table, answered all questions and got everything ready to finish the deal in the most pleasant way. It was a very g Richard had several options on the table, answered all questions and got everything ready to finish the deal in the most pleasant way. It was a very good experience. More
by andreas p
Employees Worked With
