Carolina Volkswagen

Quick and Easy I came to Carolina Volkswagen with the plan to buy a specific car and a specific price range and Macarena Portales was able to make that happen for me I came to Carolina Volkswagen with the plan to buy a specific car and a specific price range and Macarena Portales was able to make that happen for me. the process was quick and easy. Thank you so much for your help Macarena! More

I can't express the gratitude I have for this service dept. I had been to this service center previously to have some high mileage maintenance work performed. The experience then was great, so it was a no-brain I had been to this service center previously to have some high mileage maintenance work performed. The experience then was great, so it was a no-brainer to bring it back. This time, my vehicle was in need of a clutch, not a small or cheap repair by any means. Carmen immediately began brainstorming options to ease the burden of the repair, including calling my vehicle's previous dealer, and advocating on my behalf with my extended warranty vendor. Matt investigated my vehicle and options thoroughly to make sure I was given the best options. Carmen worked with me for two hours, her patience was incredible, and her level of care and concern was unlike any I had ever seen in service advisors. I truly do not have enough great words to say about their service department, and I know that next time I need any service, they will be the service center I choose. They turned a nightmare repair in to a positive experience, and for that, I can't thank them enough. More

Easy and Simple The dealership took great care of us getting out of a bad car and into a brand new one. They gave us peace of mind for my family. The dealership took great care of us getting out of a bad car and into a brand new one. They gave us peace of mind for my family. More

Easy car buying experience Due to unexpected circumstances, I had to get a new car. I was referred to Julian by Carmen in the service department. I've always taken my car for se Due to unexpected circumstances, I had to get a new car. I was referred to Julian by Carmen in the service department. I've always taken my car for service there so I trust them. Julian was super nice and easygoing. No pressure. He was fun to work with. More

Bought a new Jetta....could not be happier I just bought a used Jetta. Jullian my salesman did an excellent job. He was very knowledgeable and a pleasure to work with. By far the best car bu I just bought a used Jetta. Jullian my salesman did an excellent job. He was very knowledgeable and a pleasure to work with. By far the best car buying experience I have ever had! More

For friendly and knowledgeable service go to Carolina VW. Carolina Volkswagen is the most caring, knowledgeable, and customer-service oriented dealership I have ever worked with. Today, I had the unfortuna Carolina Volkswagen is the most caring, knowledgeable, and customer-service oriented dealership I have ever worked with. Today, I had the unfortunate experience of having my car break down. After having my car towed to their dealership, I was put in the care of Charles Hedrick. Charles is a warm and friendly service advisor who helped get my car repairs quoted, parts ordered, and repair scheduled within an hour of first arriving at the dealership. He took the time to explain everything that needed to be completed and answered all of my additional questions – and there were many. He even offered to explain everything again to my Dad when I told Charles I wanted a second to go over everything with him. Charles then went above and beyond when he found someone to shuttle me home even though their shuttle driver was off for the day. The Carolina Volkswagen staff really helped take the stress out of a stressful, and not so great day. I will use Carolina Volkswagen for future car service needs and recommend them to anyone who wants knowledgeable service technicians who put the customers first. More

Great Service Carolina Volkswagen has been my dealer since 2007 when I purchased a new Jetta. Now have a 2012 Jetta which I took in for an oil change. Mick was ve Carolina Volkswagen has been my dealer since 2007 when I purchased a new Jetta. Now have a 2012 Jetta which I took in for an oil change. Mick was very helpful explaining everything as have all the service employees done over the years. Great folks and I have every confidence in their service. More

Good experience with a family atmosphere The experience I had at Carolina Volkswagen was nothing but exceptional. I really enjoyed the family atmosphere from a smaller dealership. I could tel The experience I had at Carolina Volkswagen was nothing but exceptional. I really enjoyed the family atmosphere from a smaller dealership. I could tell I wasn’t just a number. Macarena Portales was terrific throughput the whole process and I will recommend her and the dealership to anyone looking for a great car. More

Excellent Service I was treated very professionally and kindly by Carmen, Nick, Matt, Tammy. Excellent and fast service. Matt made sure the diagnostics were done to e I was treated very professionally and kindly by Carmen, Nick, Matt, Tammy. Excellent and fast service. Matt made sure the diagnostics were done to ensure the vehicle is in a safe driveable condition. All the VW technicians and mechanics were friendly as well and they went above and beyond to repair the part that was off my car, even showed me the before and after repair. More

Best Experience Chuck Richmond was amazing, I walked in having a horrible day to walking out feeling great. He kept me feeling positive the whole time. I definitely a Chuck Richmond was amazing, I walked in having a horrible day to walking out feeling great. He kept me feeling positive the whole time. I definitely appreciated his patience with me and recommend anyone to him. He makes it happen!! Thank you for this great experience in purchasing a new car. More