Carter Subaru in Shoreline

Wendy was the best! Willing to explore different options, did not feel pressured to go with any vehicle or pricing options, open discussions and explanations of pricing Willing to explore different options, did not feel pressured to go with any vehicle or pricing options, open discussions and explanations of pricing and features. Could not be happier with my lease. More

My experience at this dealership couldn’t have been better. My salesperson, Madeline, was amazing. She guided me through the process without rushing, listened to what I was interested in, answered my q better. My salesperson, Madeline, was amazing. She guided me through the process without rushing, listened to what I was interested in, answered my questions, and made this experience enjoyable and without pressure. She reached out the following day to ask about any questions I might have. My follow up visit with the Encore Delivery Specialist, Alex, was incredibly helpful regarding the technology in my new car. Both Madeline and Alex have made my experience at this dealership beyond 5 stars. This is my second Subaru Outback purchased at this dealership, and for 16 years I have always taken it to their service department for service. The staff in service have always been friendly and taken the time to explain what needed to be done. More

What a great experience we had at Carter. I know people don’t think of car dealers as customer oriented but Jacob certainly kept our needs at the front. We were treated with care and respect. I know people don’t think of car dealers as customer oriented but Jacob certainly kept our needs at the front. We were treated with care and respect. It was just a great experience spending a couple hours with Jacob. More

This is my 4th Subaru from Carter and each experience has been wonderful and keeps me coming back! been wonderful and keeps me coming back! More

Our experience with Wendy was great. It was our first car buying experience that we actually enjoyed. It was our first car buying experience that we actually enjoyed. More

Friendly, no hard sell. Found model meeting all desired features even the color! Will continue enjoying the world class service we have enjoyed for the past decade. Special Found model meeting all desired features even the color! Will continue enjoying the world class service we have enjoyed for the past decade. Special thanks to Arturo for his xtra consideration and help. More

Wendy was very professional and process was very efficient , would recommend her and dealership to anyone efficient , would recommend her and dealership to anyone More

I intended to only test drive one of the cars I had been researching for some weeks. Salesman quickly arranged to drive the model I was looking. All good. Talked about price, car options and available model researching for some weeks. Salesman quickly arranged to drive the model I was looking. All good. Talked about price, car options and available models. Then financing options all with no pressure. Salesman spent a half hour going through basic functions of the car and settings and called a week later to check on my experience with the car. More

I was going to consider checking out competitive vehicles but asked myself why? I’d had two other Crosstreks with not one ounce of trouble. An excellent sales contact, terrific service crew, and I loved my ‘ but asked myself why? I’d had two other Crosstreks with not one ounce of trouble. An excellent sales contact, terrific service crew, and I loved my ‘19, and ‘23, Those facts deserve my loyalty. I love my ‘25!!! More

Carter Subaru in Shoreline was fantastic, but when they sent me to their Carter Acura for installation of the parts, Iit was horrible. I was promised a loaner vehicle, but while making the appointment, th sent me to their Carter Acura for installation of the parts, Iit was horrible. I was promised a loaner vehicle, but while making the appointment, they told me it would only be 1.5 hours so they will not give me a loaner. Arrive for my appt, waited 3 hours before they were finished. Go to inspect and there was a ding they made on the rear corner panel and some paint scratches. They told me this is not how they do business and would take care of this for me. Another 45 minutes and they fixed the ding as best as they could and provided me with some touch up paint. They even said in good faith that they would fix another dent I had (which you can still see 1/4 of it) Unfortunately, there is still a trace of the ding they created. So, this pretty much wasted 1/2 of my day sitting there at the dealership. Something that should have taken 1.5 hours took 1/2 the day. They should have honored the loaner car agreement request made my Carter Shoreline so I could have gone to work instead of sitting there waiting and trying to do work from my phone. Very disappointing service, no matter how nice they talked to me. More