Carvana

WORST COMPANY EVER!!!! Absolutely the worst car buying experience EVER! You people should be ashamed. EVERY TIME I speak to you about the same ongoing issue, I get completel Absolutely the worst car buying experience EVER! You people should be ashamed. EVERY TIME I speak to you about the same ongoing issue, I get completely different answers each time. I purchased my car a couple mos ago. I received a call at the last minute letting me know their hauler wasn't working and 2 of their reps had to personally drive my car to me, from GA to NH. I was in desperate need of a car, so I accepted their offer. The car was a filthy mess inside and out upon receiving it. After the initial 7-day test drive, learning more about the car, which was skipped entirely when going over the car in person, I learned that my car was almost bone dry in oil and needed to go for an oil change right away, which is not 100% typical when buying a car through a so/called reputable company. After another couple wks, I realized that my temp tags were about to expire. I called Carvana to find out the status of my registration & was told, I never sent in a Ltd. POA which you all need to act on my behalf. I signed not only the POA, but a stack of other forms, in the 2 Carvana employees' presence, as well as in front of my husband. The 2nd Carvana rep who was there that day even signed as a witness & the 1st employee notarized it. The woman on the phone, when I later called to find out the status had the audacity to ask me "well maybe you accidentally kept it, so you can go get it notarized?" Ummm....?!?!??! If she had ANY CLUE, she would know I couldn't bring an already signed form to get notarized by another party who didn't witness the signing of the form.. AND, coincidentally, you have every other form that was signed by me on the date of delivery of my car.. just not the POA?! So, not only do you all not know where that form is, but there is a signed POA, just floating around somewhere. So, you all got me a new POA which I signed, notarized & overnighted back to you ASAP. All during which, Carvana told me to go to the DMV, with only a P&S in hand to beg for another temporary plate. Which I did. And received. And fast forward again to 2 days ago when I realized my temp tags were about to expire again. So I called Carvana and asked what this 2nd hold up is about. It's been well over 2 months and any communication about any of this seems to only be coming FROM ME, TO YOU...with STILL no resolution IN SIGHT. I told you all (2 days ago) that my local DMV wouldn't issue me another temp tag; the 1st time was a courtesy, since I didn't have the registration in hand yet.. still!!! So you tell me you are going to put me in a rental, on your dime (but just wait..again, there's yet ANOTHER catch to this nightmare!!!!!!!) Apparently it is Carvana's policy to only rent out standard vehicles, (Corolla or smaller). There's nothing wrong with that car, but if that small of a car fit my needs, I would've bought a small car instead of a full size SUV. Also, we were getting ready to drive 7 hours for a pre-planned trip (this is yesterday now) & there was NO way literally to fit all of our stuff! The 1st Carvana rep said she spoke to the local Enterprise Rent-a-Car & they advised her they were all out of SUV's. When we called back, a 2nd rep said that was incorrect; she didn't know if the local Enterprise had SUV's, or not, but that they didn't have the authority to upgrade us from a standard vehicle & that every member of the mgmt team was in an all day meeting.. and no one had the ability to override anything. The rep I spoke to actually encouraged me to drive my UN-registered vehicle the 20-30 minutes to the closest Enterprise location & risk getting pulled over and having my car towed, if not worse! So instead we wound up paying even more by taking a cab for the 30 min drive to Enterprise. My husband & I decided to just go to Enterprise & work it out ourselves, since all we've received from Day 1 has been lies and dealing with completely rude and incompetent staff. At one point, yesterday during all of this back & forth drama & lengthy conversations with DISGUSTINGLY RUDE & INCOMPETENT STAFF, the Carvana rep on the phone was yelling at me, LITERALLY (whomever is reading this.. I encourage you to pull the phone call between us and your company to learn of this yourself), screaming over my voice so I couldn't get a word in.. Once we got to Enterprise, the manager said no one from Carvana had called them at any point that day thus far and he didn't appreciate Carvana putting words into his mouth, that were not only unauthorized, but were lies. It turned out they had plenty of SUV's. After receiving a call from a Carvana Manager, it took about 30 seconds to upgrade us to the larger vehicle to suit our needs, but that we still needed to pay the deposit. Carvana has now taken over a $6.000 down payment and 2 months of car payments from me.. and all I have to show for it is an SUV sitting in my garage that would be illegal for me to drive. And they STILL don't have an ETA for me for my registration! More

Failure to take care of customer I really thought Carvana would be a worry free quick and easy way to purchase a car. Turns out somethings are too good to be true. Several weeks ago I I really thought Carvana would be a worry free quick and easy way to purchase a car. Turns out somethings are too good to be true. Several weeks ago I started to get worried because I noticed the expiration date of my temporary tag was quickly approaching. I called up Carvana and they said not to worry the license plates will arrive before the expiration date. That being said I stopped worrying about it and continued on. Now I am stuck with a car that has expired temporary tags and no license plate. I called up Carvana and all they told me was to go to the DMV and get another temporary registration tag. Did not offer any form of compensation due to their failure. How am I supposed to get there? Am I supposed to take off work due to Carvana's failure? This would not have been an issue if I would have not been lied to about the license plates coming before the temporary one would expire. Due business with an actual dealership so you can solve problems face to face with someone. Only use Carvana if you cannot find the car you want within your local area. More

Horrible experience they do not inspect the documents or car It has been a horrible experience they first deleted all my contracts and asked to resign them after that the truck was to be delivered and the delive It has been a horrible experience they first deleted all my contracts and asked to resign them after that the truck was to be delivered and the delivery took way longer then usual and finally to top it off when they sent the vehicles title they never bothered to check if the vin number on the title matched the vehicle which it didnt and i had a horrible time at the sherrifs department trying to explain to them that i bought the car from carvana and it was their mistake. After all those problems they promised me a rental would be delievered to my house but that never happened they lied to me and kept me on the phone for over 4 hours until they finally told me that enterprise couldnt pick me up. I dont recommend!!! Keep it local guys!!!! These guys do not know what they are doing. More