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Carvana
Tempe, AZ
10,095 Reviews
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10,095 Reviews of Carvana
September 09, 2019
Great experience Great process from start to finish. Personal contact with dealer via text made me comfortable selling my vehicle. Solid offer made and honored on si Great process from start to finish. Personal contact with dealer via text made me comfortable selling my vehicle. Solid offer made and honored on site. More
by schreib33
Employees Worked With
Alison Rose
Helpful September 09, 2019
Bad Experience and Carvana did NOT resolve Let me tell you all the issues and you can be the judge: 1) Reserved the car online and it was due to come on Thursday, giving them 2 weeks lead-time Let me tell you all the issues and you can be the judge: 1) Reserved the car online and it was due to come on Thursday, giving them 2 weeks lead-time. I had setup a PPI inspection for Friday, and Thursday morning I was notified that the car was delayed. I had to push out inspection and this also cut into my 7 day return policy window. 2) When I went to pick up the car: - The second key was missing (to be resolved) - The mileage was ~800 miles greater than I was told (they recharged me minimally) - The car was empty of fuel. Had to ask Carvana and wait for him to take it to a gas station to fill up. - The car was filthy and I had to have it detailed even though its advertised as premium detail 3) The inspection found that the car had a failed bearing - the 100 day warranty took care of the repairs, but I just bought the car and then it had to go directly to the shop! 4) The car already had a warning lights on the dash because it was due for service - and the PPI confirmed that the brake fluid was "filthy". After discussing on the phone with Carvana, they told me that they would take care of it - 2 days later I am told by the warranty company that they will not replace brake fluid unless it is at failure! Are you kidding? Also discovered that an oil change will be due very very soon. So I buy a 'premium pre-owned car' and I already have to pay $500 in maintenance? DOESN'T SEEM RIGHT. 5) In the end, resulted in getting a new car and having more trouble than I could have expected. Carvana told me that they would work with me and I was let down. More
by Bhuey92
Employees Worked With
Multiple
September 09, 2019
Selling to Carvana I put my car on Craigslist and was intending to sell to a private party. I was contacted by an independent buyer for Carvana. After getting a very fai I put my car on Craigslist and was intending to sell to a private party. I was contacted by an independent buyer for Carvana. After getting a very fair offer, I decided to accept it. I was expecting to find the catch at some point, but there wasn’t one. The process was as easy as advertised. They did all the work up front, showed up at my house with a check, and were gone in less than half an hour. I would definitely sell to Carvana again. More
by Sold0908
Employees Worked With
Jan
September 06, 2019
Sale experience with Carvana Kenny called me and was very helpful on my car selling process! And Jeniffer helped me with the paperwork and car pickup I will definitely recommend Kenny called me and was very helpful on my car selling process! And Jeniffer helped me with the paperwork and car pickup I will definitely recommend Carvana and Kenny to family and friends More
by DB
Employees Worked With
Kenny
September 05, 2019
May as well give them the car Had them give me a quote 2 tires cost me what they offered. What a joke. I wouldn't advise even wasting your time. But then it's your money. Had them give me a quote 2 tires cost me what they offered. What a joke. I wouldn't advise even wasting your time. But then it's your money. More
by paul
Employees Worked With
dan
September 05, 2019
Car had serious issues! We selected a car online from Carvana came through Raleigh NC. 2017 Camry LE with 18746 miles. Car seemed to be what we were looking for. When it was We selected a car online from Carvana came through Raleigh NC. 2017 Camry LE with 18746 miles. Car seemed to be what we were looking for. When it was delivered the interior reeked of tobacco smoke really bad and the exterior was covered with paint overspray from the rear bumper being repainted without the rest of the car being covered up or taped off. Also the original tires had been replaced with cheapo Wal Mart "Ironman" brand tires. The original tires should have still been in good shape with only 18000 miles on them. This made me suspect the mileage could be turned back! The driver said they were supposed to treat the interior with an ozone process to remove the smoke smell but didn't. He said it was up to me to get the overspray removed! They may or may not help pay for it! I asked him if he himself would accept this car and he said No! Based on this experience I would never do business with Carvana or recommend them! They suck!!! More
by Carvana
Employees Worked With
Wont, Say
September 05, 2019
Great ordering experience but bad customer service. Great ordering experience but customer service is not the best. I found my dream car on Carvana and decided to buy it. Carvana listed the imperfection Great ordering experience but customer service is not the best. I found my dream car on Carvana and decided to buy it. Carvana listed the imperfections the car has which I didn’t mind. But after receiving the car I noticed two deep scratches on the hood; which was not listed on the imperfections. I contacted Carvana and they told me to send pictures of the scratches. I did so and waited to hear back from one of their advocates. They responded the next day and told me my concern is not something they would address as a repair. Here I am thinking, this is something that should have been mentioned in the imperfections because it would have had a great influence in my decision of purchasing the car. I tried to ask to talk to their ASR team and they could only tell me that they do not have a direct number and there is no way of talking to them and that once they make their decision that is basically it. The only option is, is to return the car (if you’re in the 7-day money back guarantee). I’m just cautioning other buyers to be aware of Carvana’s practices when it comes to imperfections and their unwillingness to fix them. I guess it’s just, take it or leave it. But make sure you notice everything before your 7-days are up. More
by jah6
Employees Worked With
N/A
September 04, 2019
Just a flat out amazingly easy process! Alison was always there for us. Start to finish and even afterwards. Texting and calling and us throughout the entire process. Even with all our crazy Alison was always there for us. Start to finish and even afterwards. Texting and calling and us throughout the entire process. Even with all our crazy questions. She was extremely professional and considerate to our situation. We really couldn’t have had a better experience with Alison and the Carvana team. And the price we got wasn’t far off from what listed it on Craigslist. We will most definitely be using them in the future to buy and sell. Thank you ! More
by Jeffkaplan
Employees Worked With
Alison Rose
September 03, 2019
great easy quick experience Very easy to sell a car at carvana, they take care of everything and it is quick and easy with a great purchase price thank you! Very easy to sell a car at carvana, they take care of everything and it is quick and easy with a great purchase price thank you! More
by pkstorm
Employees Worked With
Kenny
September 03, 2019
Amazing customer service! Met and exceeded expectations My deal took a little longer than planned (was my fault due to a move and having to change vehicle registration) but Carvana stuck with me all the way My deal took a little longer than planned (was my fault due to a move and having to change vehicle registration) but Carvana stuck with me all the way. I dealt with Kenny Pulliam throughout the process and he was amazing throughout. I highly recommend Carvana if you are looking to sell or purchase a vehicle. Could not have been an easier sale. Thanks Carvana!! More
by TaylorAdams
Employees Worked With
Kenny Pulliam
