Casa de Cadillac
Sherman Oaks, CA
Filter Reviews by Keyword
By Type
81 Reviews of Casa de Cadillac
We purchased a used 1999 El Dorado from Casa and a 2005 XLR and have been your customer ever since. We always find the staff happy to help with any request and have serviced our two Cadillacs since 2000 XLR and have been your customer ever since. We always find the staff happy to help with any request and have serviced our two Cadillacs since 2000. We would not consider taking these cars any place else for service, and when we can afford a new car, we certainly will come to Casa. Loretta owns a Harley Davidson dealership and can appreciate the excellent service we always receive from you. Thank you!! Loretta Hanson More
This dealership was well-reviewed on the CTS-V owner's site, so I brought mine in for service. Folks were very friendly and professional. While the car was there they also washed it and performed a TSB site, so I brought mine in for service. Folks were very friendly and professional. While the car was there they also washed it and performed a TSB service. Great dealership. Also, _love_ this car. Trying to figure out how to marry it ;-) More
The person that helped me with the service was attentive and listened to my worries about certain noises I was hearing on the car, and found a solution for the same. Nothing to complain about the service a and listened to my worries about certain noises I was hearing on the car, and found a solution for the same. Nothing to complain about the service and friendliness of the "Casa de Cadillac" Will return again. More
Had a great experience with the service team. A tough noise to hear, but they found it and fixed the issue. I loved being provided with a loaner and the flexibility to bring it in on my schedule! Jeff noise to hear, but they found it and fixed the issue. I loved being provided with a loaner and the flexibility to bring it in on my schedule! Jeff provided timely and appropriate updates on my repair. Thanks! More
All of the people mentioned were very professional and went the extra mile to answer our questions and concerns. Luis Houston has gone above and beyond to make us completely satisfied. went the extra mile to answer our questions and concerns. Luis Houston has gone above and beyond to make us completely satisfied. More
This dealership has the worst I have ever experienced. If you do not understand or know what is wrong with your car...DO NOT take it here. They'll promise you a loaner car and conveniently not have any w If you do not understand or know what is wrong with your car...DO NOT take it here. They'll promise you a loaner car and conveniently not have any when you arrive. You are stuck there for hours as they give you a bogus list of everything that's wrong with your car, as an attempt to profit from your lack of knowledge. If your vehicle is covered under warranty, the service department will use scare tactics to get you to buy additional services (ex. Tires & brakes). Their website offers to price match tires with competitors, however I was told repeatedly, "we don't do that.". $2,800 is the estimate of repairs this dealer wanted to charge to fix my car. Another GM dealership fixed everything for $900. Bottom line, if you do not understand vehicles and how they work, do not take your car here. You will pay double or triple the amount for your repairs...that you did NOT need done. I have reported this to GM corporate and the BBB for investigation. They do have a nice renovation happening to their dealership...wonder who's paying for it??? More
Service was great as always,everyone is helpful and friendly.Everything was done on time as promised,made me feel comfortable and welcome.Thank you very much! friendly.Everything was done on time as promised,made me feel comfortable and welcome.Thank you very much! More
Went in to add on an after market grill to my brand new CTS and was treated great. Very professional, very accommodating, and very friendly. Also, an equally as important, I got a great price from them. CTS and was treated great. Very professional, very accommodating, and very friendly. Also, an equally as important, I got a great price from them. I highly recommend you see Louis Huston for parts and service and I highly recommend Casa de Cadillac. More
I have bought two cars from Casa de Cadillac so far and they have been nothing but great! I went in to buy one for myself and then I just couldn't help but buy another from them. Casa is very fair and re they have been nothing but great! I went in to buy one for myself and then I just couldn't help but buy another from them. Casa is very fair and reasonable with their pricing. They go above and beyond what is needed of them to make sure that you are happy. I would recommend Casa to anyone looking to purchase or lease a new or used vehicle. Keep doing what you are doing Casa! More
I bought my CTS new at Casa de Cadillac and maintained its warranty service with the dealer. Occasionally I bring the car in for problems that my mechanic can't handle (electrical). I wouldn't hesitate t its warranty service with the dealer. Occasionally I bring the car in for problems that my mechanic can't handle (electrical). I wouldn't hesitate to buy another car from Casa de Cadillac. More

