Casa de Cadillac

I leased my 2nd new SRX with Casa. I was under the gun as my lease was ending (October 2011). I had the option to extend my lease 3 months. I was very unsure about the 2012 SRX but felt bamboozled into as my lease was ending (October 2011). I had the option to extend my lease 3 months. I was very unsure about the 2012 SRX but felt bamboozled into the sale by Ms. Teti. She assured me that there was no chance the price would go down (I am paying $615 per month)and that my choice of car was the last one left and she had to even get it from another dealer. She stated it was a tremendous "deal" for a 2012 car and most importantly, it would only go up in price. Not a chance it would go down. I got talked into it because of my lease ending. Well, a month after I bought the car, I see it being offered for $399 a month!!! That's $200 less than I am paying. I was furious. I attempted to contact the sales manager by phone and fax (Bob Nelson). No response. After many attempts to reach Mr. Nelson, I finally called the owner, Howard Drake, and he emailed me back to put me in touch with "Greg" whom I never had a conversation with about this situation. After many attempts to reach Greg, I tried Mr. Drake again as well as his wife, Susan Drake and never got a response. I called GMAC and they were never able to speak to anyone after about 15 attempts as no one returned their calls. I was having the car serviced and since I was there in person I insisted on speaking to someone in person! Finally! I spoke to Bruce Roberts (Sales Manager), a very lovely man. He agreed that I should not have been told there was not a chance the car would go down as they never know. I should have been told by Ms. Teti that it could go either way. The fleet manager Bruce Thompson said I could trade it in but I would likely have to pay a lot of ou-of-pocket to do that. Now I am stuck with this car that I absolutely despise. I am paying $200 more than everyone else and I am very upset about it. After the sale (my second car with this company), they were terrible-so rude, so uncaring. I truly cannot believe the work ethic. I feel totally ripped off. I was bamboozled, lied to and ignored. I cannot believe this is how they treat a consumer, particularly someone who has purchased previously. I would never, ever, ever recommend this company and wouldn't even consider purchasing from them again. I intend to write reviews on every single Internet blog I can about my experience and how bad a company this is. I must say: their service department is always excellent, but the dealership-horrible. More

Rino made sure that everything that was on my list to be worked on was done and it was. I was very pleased at the quickness and how well everything was accomplished. I trust Casa De very much and am a loya worked on was done and it was. I was very pleased at the quickness and how well everything was accomplished. I trust Casa De very much and am a loyal and repeat customer. More

service was good and frindly.Parts are expensive anyways I will check pricing before I take it. Coupons will be help next time.But thank you for your help I will check pricing before I take it. Coupons will be help next time.But thank you for your help More

THE DEGREE OF PROFESSIONALISM OF THE STAFF IS APPRECIATED, ATTENTIVE TO ALL YOUR NEED. I WAS ALSO PROVIDED A COURTESY CAR OVER THE WEEKEND WHILE MY CAR WAS BEING SERVICED. THIS IS AN OUTSTANDING APPRECIATED, ATTENTIVE TO ALL YOUR NEED. I WAS ALSO PROVIDED A COURTESY CAR OVER THE WEEKEND WHILE MY CAR WAS BEING SERVICED. THIS IS AN OUTSTANDING DEALERSHIP AND SERVICE DEPARTMENT. More

Very good experience, easy to make appointment, the staff is very professional and curtious. The service advisor took his time and explained everything to be done. Thank you is very professional and curtious. The service advisor took his time and explained everything to be done. Thank you More

My experience with this dealership was a great one. They met my expectations to the fullest. I was happpy with the entire staff and would highly recommend this dealer to anyone who is looking for a hassle f met my expectations to the fullest. I was happpy with the entire staff and would highly recommend this dealer to anyone who is looking for a hassle free experience. More

I have purchased several new cars from Mariola Sharsky. She makes a great effort to be very knowledgeable regarding the products she sells. If I have any problems or concerns with a car I have purchased f She makes a great effort to be very knowledgeable regarding the products she sells. If I have any problems or concerns with a car I have purchased from Mariola, I take my questions back to her and she has always resolved any issues. More

Leased a cadi, and if anything needs fixed, it's free and I get a car to drive while my car is being fixed!! Love that service! I get a car to drive while my car is being fixed!! Love that service! More

Everyone in sales or service always has a smile on their face and is willing to help with anything. Car is always ready on time. face and is willing to help with anything. Car is always ready on time. More

WRITERS WERE VERY HELFFUL, POLITE AND FRIENDLY. EVERYONE MADE ME FEEL THAT THEY WOULD DO ANYTHING TO ACCOMODATE ME, INCLUDING A RIDE AND WASHING THE CAR. MADE ME FEEL THAT THEY WOULD DO ANYTHING TO ACCOMODATE ME, INCLUDING A RIDE AND WASHING THE CAR. More