Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Casey BMW
Newport News, VA
1,751 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home.
If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on!
• We are a family-run business with family values, and we care deeply about our reputation
• We offer state of the art facilities along the Peninsula, as well as one in Williamsburg
• We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else
• We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly
• Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi!
• Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives!
For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,751 reviews
March 15, 2020
Awesome customer service. So patient calm and kind. He made it a good car buying experience. He got me what I wanted and exceeded my expectations!! Thank you made it a good car buying experience. He got me what I wanted and exceeded my expectations!! Thank you More
by Amac
March 14, 2020
Great guy. Fast and new exactly what the family needed. Would recommend to anyone who loves fine luxury car and would like excellent customer service Would recommend to anyone who loves fine luxury car and would like excellent customer service More
by Pthomas757
Employees Worked With
March 11, 2020
Dunn was very helpful and very informative. He wasn’t pushy at all, but was extremely accommodating. It was a pleasant experience working with him. pushy at all, but was extremely accommodating. It was a pleasant experience working with him. More
by Kaz
Employees Worked With
Donald Morrow
March 11, 2020
Jamaul was absolutely one of the nicest people I have met. Very helpful and kind great guy I will definitely recommend him to anybody and would like to deal with him again in the future met. Very helpful and kind great guy I will definitely recommend him to anybody and would like to deal with him again in the future More
by tedwards29
Employees Worked With
Jamaul Knox
March 10, 2020
Thank you, Laranda at Casey BMW for helping me purchase my 2020 330i xdrive! She made my dream a reality. Outstanding and exceptional service! Ask for Laranda for all purchasing needs. I definitely recomme my 2020 330i xdrive! She made my dream a reality. Outstanding and exceptional service! Ask for Laranda for all purchasing needs. I definitely recommend Casey BMW. They have quality service and take care of their customers. More
by clphillips87
Employees Worked With
Laranda Blanks
March 10, 2020
We were at Casey BMW on 3/7/2020. We were assisted by a sales rep who goes by the name of “TAP”. He was very helpful and during our experience we learned he was relatively new on the job and we were potent sales rep who goes by the name of “TAP”. He was very helpful and during our experience we learned he was relatively new on the job and we were potentially his first sale. In our time with TAP, we learned he was 18 years old. Honestly, I believe that working at a place such as BMW can prove intimidating for someone of his age, but he was professional, thorough and when he didn’t know something, he found the answer. He was assisted by Kellen Poto and Kellen was just as great to work with. He was professional, he guided TAP through every step, took him under his wing and they both provided and amazing service to us. We did in face make a purchase that day and we’re proud to be his first sale. I have every intention of being a continued customer of Casey BMW and I hope Kellen and TAP will be available in the future to assist us. I will definitely be referring anyone interested to them. Thank you for everything! More
by Joy de Lande
March 07, 2020
Awesome customer service and support. JonHengry greeted us coming out of our car! Smooth transition from saying what I was looking for to putting me in the right fit. In less than a hour I was locked in to us coming out of our car! Smooth transition from saying what I was looking for to putting me in the right fit. In less than a hour I was locked in to the car I wanted and def didn’t just settle for! Happy with my purchase and decision to use Casey Auto More
by J S
March 05, 2020
They were patient and very courteous. Kellen was awesome and worked with my situation. My credit was not the best but they worked it out and I was able to ride in a great BMW which I would be interested in and worked with my situation. My credit was not the best but they worked it out and I was able to ride in a great BMW which I would be interested in in my future. More
by lillie1074
Employees Worked With
March 04, 2020
Kellen was a great help, very knowledgeable and accommodating! I am happy with my purchase and would recommend Casey Auto for anyone searching for a vehicle. accommodating! I am happy with my purchase and would recommend Casey Auto for anyone searching for a vehicle. More
by tmicheux
Employees Worked With
March 02, 2020
Professional and respectful dealer to work with I had a very positive experience working with Joe Hargraves at Casey BMW Newport News. From the minute I met Joe, he showed respect and patience. Joe I had a very positive experience working with Joe Hargraves at Casey BMW Newport News. From the minute I met Joe, he showed respect and patience. Joe was never pushy and took time to show me all the vehicles and model options I was interested in and gave me plenty of opportunities for test drives so that I could feel comfortable and confident about my purchase decision.It was very important to me to feel that I had a partner choosing a car with and not a salesperson who tries to hassle you in a buy. Joe is a trustworthy professional and I would not hesitate to work with him on another great deal in the future. I highly recommend Joe! More
by AnnaD.
