Casey BMW

NEW CAR PURCHASE I had the pleasure of working with Donald Morrow and Lloyd Howell on a purchase of a new 2018 BMW X2. I can honestly say it was the best experience I had the pleasure of working with Donald Morrow and Lloyd Howell on a purchase of a new 2018 BMW X2. I can honestly say it was the best experience I've had with purchasing a vehicle. They ensured I received the best deal and was very professional throughout the process. I would DEFINELTY recommend this dealership to anyone looking to purchase a new or used vehicle. A truly amazing staff, a comfortable and welcoming environment and an experience that you'll never forget! More

Don Moore was great! He provided excellent customer service and was easy to work with. I wasnt looking forward to the car buying process, but he made it super e was great! He provided excellent customer service and was easy to work with. I wasnt looking forward to the car buying process, but he made it super easy. He treated me like family the moment I walked into the dealer and provided me with sound advice. I was able to drive off the lot with a great price. Don continues to provide customer service after the sale with calls to ensure that everything is going well with the vehicle. I will highly recommend Don to others who are in search of a vehicle. Thanks Don. More

Guaranteed satisfaction .... mr. Moore was very helpful With my purchase. He has called and checked on my purchase multiple times making sure I was satisfied. I will definite .... mr. Moore was very helpful With my purchase. He has called and checked on my purchase multiple times making sure I was satisfied. I will definitely send all family and friends his way. More

Used car purchase Don Moore was very helpful in finding a used car to the criteria I provided. The car came into another Casey dealership and wasn’t ready for showi Don Moore was very helpful in finding a used car to the criteria I provided. The car came into another Casey dealership and wasn’t ready for showing upon our initial appointment, but this was not Don’s fault. The car was transferred to Casey BMW And purchased from that location. However the fact that the car was transferred within the Casey network caused delays in paperwork processing at the time of sale. To improve the Casey brand, looking at connectivity improvements between dealerships would be helpful in improving customer service. The only other complaint is that I had to return to the dealership twice after the sale. Once to pick up the second key and once to pick up my plates. Another customer service improvement would be to consolidate those visits or mail the plates to my house. Overall my experience with Don Moore as a salesperson was outstanding and the experience with Casey “good”. More

Would not go anywhere else Dennis Grant helped with the purchase of our X5 and we could not have been more pleased. From start to finish he was cheeeful, incredibly knowledgeabl Dennis Grant helped with the purchase of our X5 and we could not have been more pleased. From start to finish he was cheeeful, incredibly knowledgeable and attentive. When we received the car he spent hours with us to help set up and go over everything about the vehicle. He even called the next day to see how things were and again a week later to make sure did not have any questions. We love the car but equally loved our experience with Dennis!! More

Reset our maintenance notifications. Chris was very helpful. We came by at the last minute on a Saturday. Pull in the service bay, explained the problem. With a blink of an eye he jump in Chris was very helpful. We came by at the last minute on a Saturday. Pull in the service bay, explained the problem. With a blink of an eye he jump in our X4 and reset of indicator! Thank you Chris and Casey BMW... More

Service/Maintenance of Vehicle Usually I enjoy my service but the last one on 31 Dec was not so good. Brought my vehicle in for oil change and some other maintenance. When the wor Usually I enjoy my service but the last one on 31 Dec was not so good. Brought my vehicle in for oil change and some other maintenance. When the work was completed I received my car and started it. There was a burning smell in my car and it was knocking and shaking. I took my car back to the service area. My Rep heard it too and asked me to open my hood. There was no oil cap on my engine. They took it in the back and said they found it under the air filter compartment. On 2 Jan, my vehicle still did not sound right, so I opened my hood. There were no screws in my air filter compartment. Thats why it was still making noise. I had to take 2 hours of leave from work to go back to BMW Casey to have that issue fixed. As of today, everything seems to be ok. More

A+ Dealership I was very pleased with the service and attentiveness I received. My purchase process was smooth. The customer service I received was excellent. I wou I was very pleased with the service and attentiveness I received. My purchase process was smooth. The customer service I received was excellent. I would highly recommend Casey BMW. More

Best car dealership I’ve ever had Dennis Grant was especially helpful and personable along with the rest of the Casey BMW staff. They were patient and helped me get the best deal possi Dennis Grant was especially helpful and personable along with the rest of the Casey BMW staff. They were patient and helped me get the best deal possible without any hassle. They made my entire car buying experience easy and understandable. More

Outstanding Mike Lewis has been my service rep for many years! I can depend on his honest assessment of my car needs. He is dependable and keeps me informed thro Mike Lewis has been my service rep for many years! I can depend on his honest assessment of my car needs. He is dependable and keeps me informed throughout the service. More