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Casey BMW

Newport News, VA

4.8
1,751 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,751 reviews

November 13, 2018

Don Marrow was a wonderful salesperson. Mr. Marrow is a personable, professional salesperson. He helped me find my car quickly and one that could fit my financial needs. I would definitely r More

by Daisyb1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Morrow
Nov 13, 2018 -

Casey BMW responded

We appreciate your 5-star review, Daisy! Donald and the rest of our team were glad to work with you in this process. Let us know if we can be of further help, have a great day!

November 12, 2018

Excellent Salesman - Don Morrow I could not have asked for a better salesman. Thank you Don Morrow for finding this car for me! I absolutely love it! The staff was also very friendly More

by LouH
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Morrow
Nov 13, 2018 -

Casey BMW responded

Thank you for choosing Casey BMW, Lou! Our team was glad to work with you and we're happy you enjoyed a 5-star experience. Let us know if we can be of further assistance. Have a great day!

November 11, 2018

10/10 Great looking showroom! Staff was very polite and knowledgeable! I Will recommend this dealer to anyone looking to get into a new or used car. More

by JaySubi69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Morrow
Nov 12, 2018 -

Casey BMW responded

Our team was glad to work with you, Jay! Let us know if we could be of further assistance. We are happy you enjoyed a 5-star experience. Have a great day!

November 07, 2018

Totally Impressed Let me tell you. This dealership hands down handled me with TLC. Don the salesman, Amanda the finance manager. They were very thoughtful, thourough, More

by Travelnurse2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Morrow
Nov 08, 2018 -

Casey BMW responded

Congratulations on your new Vehicle! Providing our customers the best service we can offer is our goal. We will go above and beyond to assure customer satisfaction is achieved for Casey BMW. We are pleased that Don and Amanda were able to provide thoughtful and thorough service for you. We look forward to working with you again and hope you have a good day!

October 31, 2018

Lloyd Howell and Donnie Morrow are awesome I had the pleasure of buying a new car with the help of Lloyd Howell, Sales Manager and Donnie Morrow!!! On Halloween. They are truly awesome. Lloyd More

by KNHAMN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Morrow, Mike Bullus
Nov 02, 2018 -

Casey BMW responded

We work incredibly hard to exemplify our commitment to customer care and we are glad that Lloyd, Mike, and Donnie were able to show you what we strive to deliver. We look forward to making sure that you enjoy your vehicle for many years to come. Thank you!

October 07, 2018

Customer service The staff at Casey is awesome. Wouldn't take my vehicle anywhere else's. Store is clean and centrally located. Recommended for all your BMW needs. More

by Tiffanpimble
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francine Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2018 -

Casey BMW responded

We strive to work with individuals to provide them an easy experience that is suited to their personal needs and wants, like finding the best deals. We hope you have a great day!

October 06, 2018

TireTrouble As usual Mike Bullus was excellent and those who serviced the X1 did an excellent job. Note: making me say more than I need to is silly. More

by Bill114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bullus
Oct 08, 2018 -

Casey BMW responded

Thank you for the great rating and review! Hearing how we can provide our customers with the utmost customer satisfaction is great news. Have a great day!

October 01, 2018

great Dealership with great people Bc we always take vehicles to them wether it’s been a drop off or with an appointment they have taken care of us with discounts and quality service wi More

by Azautos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francine Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas, Chris, Paul, Robert , Mike Lewis, Mike Bullus
Oct 01, 2018 -

Casey BMW responded

Thank you for the five-star rating, Azautos! We are glad to know that we were able to provide you with an amazing experience! Customer satisfaction is always our goal and we hope to accomplish that with you again in the future. Thank you for your time and have a great day!

September 28, 2018

DO NOT BUY OR USE THIS BMW DEALER Unlike all others, they will not offer to pick up/deliver your car (esp if you are a young woman). They do not offer loaners. They promise 2 hou More

by ana
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Bullus
Oct 01, 2018 -

Casey BMW responded

We would like to apologize for any inconvenience we may have caused you. We do offer loaners, by reservation, and valet service; also by reservation. We do not provide different service or discriminate for any reason and are sorry that you feel this way. We would like the opportunity to make it right. Thank you and have a great day.

September 25, 2018

A great experience I had a great experience from start to finish. Joe was professional and attentive and I felt well taken care of. I was interested in a used vehicle I More

by jmenge72
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Thomas
Sep 26, 2018 -

Casey BMW responded

It’s great to hear that you had a memorable experience with us and thank you for praising our services! We invest a lot of time and effort to train our team to ensure the highest level of personalized service, especially when finding a vehicle that best suits each customer's needs. Thank you for choosing Casey BMW, have an amazing day!

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