Casey BMW

Service Department Brief history; I recently purchased a new 2018 X5 from a dealer in NC. During my initial washing and waxing notice two back rims had a spots that were Brief history; I recently purchased a new 2018 X5 from a dealer in NC. During my initial washing and waxing notice two back rims had a spots that were dull and not shiny. I contacted the original dealer in NC they said take to my local BMW service department. Having made the appointment online with Mike Lewis, Chris Culp wanted to be notified when I came it. I arrived and their local rim repair technician was onsite and confirmed rims definitely had issues, Chris took picture forward it to his BMW representative which approved full replacement under warranty repair. This all happened in a matter of three hours, rims ordered and within the week all is repaired. Chris and Mike made this feel so seamless, they went above and beyond in the attention and quality of service they gave ti my situation. Thank you Chris and Mike for job well done, keep up the outstanding service. All the best, Jim Connell More

BMW Recall I just had my 2009 328i in for a Recall service on the AC. When the appointment was made weeks in advance, I was told it could take up to five days. I I just had my 2009 328i in for a Recall service on the AC. When the appointment was made weeks in advance, I was told it could take up to five days. I was given a loaner and my car was ready to pick up in a few hours! Thank you! My Service Advisor has been Corey Spruill who I learned has moved to VW (he'll be missed) and this was my first time working with a new Advisor. This was my 3rd visit to Casey BMW since moving to the area a year ago. I've had my (4) BMWs serviced at multiple BMW dealerships for over 25 yrs and, until Casey, someone has always approached my car to offer assistance when I drive in to the service area. This isn't the case at Casey. I have to get out of the car and go over to someone standing on the side, chatting w/ another employee or merely leaning on their desk area. (The first time I came in I sat there for at least 5 minutes waiting for someone to approach me and finally got out of the car and went over to the group of employees standing there talking.) I've now learned not to expect that level of service when I bring my car in to Casey. It's a little thing, but an expectation that was created by BMW. That's why I rated Service and Friendliness 4 stars rather than 5. On a positive note, in my three visits to Casey, I have not felt like I'm being ripped off. THAT has been a fresh of breath air and, ultimately, that is far more important to me than not being greeted when I drive into the service area. THAT is what will keep me coming back. More

All around great service I went in to get info on a particular pre-owned truck, hesitant because I prefer to purchase new vehicles. I was able to check out every nook and cran I went in to get info on a particular pre-owned truck, hesitant because I prefer to purchase new vehicles. I was able to check out every nook and cranny to make sure I was satisfied. The deal was a fantastic time. Salesman and sales manager were absolutely pleasant, light-hearted, and funny. It helped with the process. The process was quick too! More

Very professional and knowledgeable service manager I had to get a replacement key for my BMW. Jason was extremely helpful in assuring I got the key in a timely manner. Helpful and professional. Great r I had to get a replacement key for my BMW. Jason was extremely helpful in assuring I got the key in a timely manner. Helpful and professional. Great representative for Casey BMW. More

Excellent Experience! I was in the market for a new replacement and visited Casey BMW to search for my new vehicle. I met Joe and we test drove the vehicle of my interest. I was in the market for a new replacement and visited Casey BMW to search for my new vehicle. I met Joe and we test drove the vehicle of my interest. Joe was very friendly, polite, attentive and helpful to make this car buying experience a pleasure! I would highly recommend Joe in the future for your car buying experience! Thank you Joe!!! More

Delightful Experience! George went above and beyond to make our buying experience at Casey personable and pleasant. He and Lloyd are an awesome team and made my husband, da George went above and beyond to make our buying experience at Casey personable and pleasant. He and Lloyd are an awesome team and made my husband, daughter and myself feel like part of the “Casey Family”. We would most definitely recommend George and the company to anyone in the market for a vehicle. We look forward to doing business with them again! More

Great service He has great customer service. Time took awhile but he was very pleasant to work with and works with a great team. He went the extra mile to put me in He has great customer service. Time took awhile but he was very pleasant to work with and works with a great team. He went the extra mile to put me in a 2015 suv qnd im very pleased. Would recommend him and the company to others. Would buy another vehicle asap More

Great end to a rainy day George was great and very personable! He is not your typical car salesmen! Highly recommend him to anyone looking for a new or used car. George was great and very personable! He is not your typical car salesmen! Highly recommend him to anyone looking for a new or used car. More

Amazing service Since the moment I arrived at Casey BMW, Joe was very helpful and got me driving my 430i in 1 day!!! I just arrived to the US and even I have no credi Since the moment I arrived at Casey BMW, Joe was very helpful and got me driving my 430i in 1 day!!! I just arrived to the US and even I have no credit history, the Casey BMW team and Joe work with me so I could get the car I was looking for. I totally recommend going to Casey BMW and get to work with Joe. More

First car We were looking for a great first car for our daughter and George Bozeman was very friendly and responsive to what we we’re looking for. He’s a great We were looking for a great first car for our daughter and George Bozeman was very friendly and responsive to what we we’re looking for. He’s a great salesman and got the job done. We would recommend him to many others. More