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Casey BMW

Newport News, VA

4.8
1,751 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,751 reviews

June 28, 2018

GREAT CUSTOMER SERVICE We had a great experience with George Bozeman from beginning to end. My husband and we left with a smile on our face and the Deal of a lifetime....we More

by Happy Customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Bozeman
Jun 29, 2018 -

Casey BMW responded

Thank you for leaving a 5-star review! We pride ourselves in serving our customers to the best of our abilities. We are more than happy to hear that George was able to accomplish that! Thank you for choosing Casey BMW, have a wonderful day!

June 26, 2018

Used car purchase George worked hard to get the deal done. He was responsive to what we were looking for and did not purchase us into buying the car. Would recommend More

by Steveb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Bozeman
Jun 26, 2018 -

Casey BMW responded

Thank you for choosing Casey BMW, Steve! George and the rest of our team was glad to assist you, feel free to stop by for any additional help. Have a great day and thank you for the recommendation!

June 24, 2018

Deceitful sales practice!!!~ I responded to seeing on their website a NEW 2015 ( and this 2018 now) BMW. priced @ about $36,000/ I was curious about why they would still have th More

by through with casey bmw
Customer Service
Recommend Dealer
No
Employees Worked With
I did not get full name but first was George
Jun 27, 2018 -

Casey BMW responded

Thank you for choosing to look at a vehicle at Casey BMW. We apologize for your experience. This entire experience is not the Casey experience we would like our customers to have. Please reach out to me, Shawn Casey, General Manager at 585-4206 to share your concerns so that I can address your issues personally.

June 22, 2018

Excellent sales person-George Bozeman Received a call from Mr George Bozeman. He presented himself very professionally. He followed through and did not pressure me with a sale. But he had More

by vjoneshilda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Bozeman
Jun 26, 2018 -

Casey BMW responded

We appreciate your 5-star review! Our genuine interest is to help every visitor in their pursuit or interest in a BMW! We wish you many happy years in your brand new vehicle. Have a great day!

June 18, 2018

I Purchase of my new BMW My experience with Casey BMW was excellent. The whole sales team was friendly and welcoming! Kudos to George Bozeman! I came in with a very detailed More

by LAdyb356
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Bozeman
Jun 20, 2018 -

Casey BMW responded

LAdyb356, we truly appreciate the 5-star review! We always make sure to not only meet our customers expectations, but to exceed them! We are so happy to hear that George was able to make your experience that much better! Thank you for choosing Casey BMW, have a wonderful day!

June 08, 2018

Jalil did great Jalil was excellent in helping us find the right car we wanted at a great price very satisfied I would recommend him to any other More

by nana4life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Diggs, Jalil MUHAMMAD
Jun 11, 2018 -

Casey BMW responded

Jalil and our crew were happy to help you! Thank you for choosing Casey BMW. We appreciate your recommendation and hope to see you again for any additional assistance. Have a great day!

June 07, 2018

Pleasant Experience! Jalil was knowledgable and patient as we test drove several cars the two visits we made to the dealership. We never felt pressured to make a rush dec More

by Suzanne K.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalil MUHAMMAD
Jun 08, 2018 -

Casey BMW responded

Congratulations on your new BMW X3! Providing our customers the best customer service we can offer is our goal and we will go above and beyond to assure that it is the BMW way. We want you to feel apart of the family here, so we are pleased that Jalil was able to provide that for you by being (qualities mentioned- example: patient and taking the time to find the vehicle that best suited your needs). We look forward to working with you again and hope you have a great day!

June 01, 2018

George truly is all about Customer Service.! George & Lloyd made me feel very comfortable with purchasing my New BMW & my experience one of the Best I’ve ever had.!Thank you guys.!!! More

by Kristen’s X3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Bozeman
Jun 04, 2018 -

Casey BMW responded

Thank you for leaving us a 5 star review, Kristen! We pride ourselves in serving our customers to the best of our abilities. We hope we can continue serving you in the future, have a great day!

May 31, 2018

First BMW purchase George is a straight shooter and I never felt pushed for anything else. He knew what I wanted and could see the car I chose was what I wanted. He is a More

by Jonathan S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Bozeman
Jun 01, 2018 -

Casey BMW responded

Jonathan, we truly appreciate the 5-star review! We pride ourselves in serving our customers to the best of our abilities. We are more than happy to hear that George was able to accomplish that! Thank you for choosing Casey BMW, have a wonderful day!

May 22, 2018

Great experience George, made this experience one to remember. The best expiernce I have ever had. His customer service was outstanding. I will defiantly be recommendi More

by Caleb123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Bozeman
May 23, 2018 -

Casey BMW responded

Caleb123, we would like to thank you for the 5 star review! We are so happy to hear that George was able to make your experience that much better! Please visit us again and have a wonderful day!

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