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Casey BMW
Newport News, VA
1,751 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home.
If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on!
• We are a family-run business with family values, and we care deeply about our reputation
• We offer state of the art facilities along the Peninsula, as well as one in Williamsburg
• We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else
• We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly
• Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi!
• Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives!
For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 1,751 reviews
October 21, 2016
Excellent Customer Service!!! The sales team was very tentative to my needs when purchasing my vehicle from their dealership. Hollis was truly a pleasure to work with and followed The sales team was very tentative to my needs when purchasing my vehicle from their dealership. Hollis was truly a pleasure to work with and followed up with me after the sale which shows his commitment to his customers More
by Vickie B.
October 19, 2016
Mr don marrow and Dennis grant I had a blast looking for a car with me don he was very nice and understood. I knew what I wanted to look for and he made it very smooth and easy. Den I had a blast looking for a car with me don he was very nice and understood. I knew what I wanted to look for and he made it very smooth and easy. Dennis came and in becausethats who I was originally suppose to talk with but mr don was even better both were really nice and professional and made my transition very easy and comfortable. Mr Lloyd who handled the loan part was very professional and made sure he covered everything with me so I really appreciated that and would recommend these guys to my friends as well More
by Schameka24
September 30, 2016
Disappointed with overall Ultimate Buying Experience Very satisfied with our salesman Hollis, he was patient and showed multiple cars within the parameters we requested, followed up after the sale as we Very satisfied with our salesman Hollis, he was patient and showed multiple cars within the parameters we requested, followed up after the sale as we would expect from a premium car dealership. But our overall buying experience was less than satisfactory. It went downhill with Joe in the finance department who used high pressure deceptive tactics to try and sell an over $7,000 warranty and progressed to having to return to the dealership because they couldn't be bothered to process our tag paperwork within 30 days--WOW! Made inquiries to the management staff about our less than satisfactory experience and, although polite when they called, it took them almost two weeks to respond--and this was after I prompted them to please return our call/email. I just hope the car does better than the dealership! Not impressed! More
by SteveH320i
September 18, 2016
Smooth sailing My experience at Casey BMW with Don was great! After a total loss to my 2007 328i I was in search for another. Don recommended several vehicles and ev My experience at Casey BMW with Don was great! After a total loss to my 2007 328i I was in search for another. Don recommended several vehicles and eventually I found an exact replacement but with amazing details my 2013 did not have. Buying from Casey really gets you top of the line previously owned vehicles. I went with a 2013 BMW 328i coupe and I am very happy with my service and selection. Don and his team also went above and beyond to get financing for me to leave with my car the same day. A amazing team at Casey BMW. More
by L. Booker
Employees Worked With
Donald Morrow
September 09, 2016
Joe Hargraves will get you right! Thank you to salesman Joe Hargraves. Joe was knowledgeable of all vehicles offered on the lot. He took the time to learn my interest, likes and disl Thank you to salesman Joe Hargraves. Joe was knowledgeable of all vehicles offered on the lot. He took the time to learn my interest, likes and dislikes. He worked feaverishly with the sales manager to get me in the vehicle I desired. His tireless effort and dedication to service is to be commended. After working with him for three weeks; he got me in the vehicle I wanted at the cost I wanted. A true BEACON at Casey BMW! I highly recommend. More
by Watson81
September 05, 2016
Great experience Don Morrow was great to work with. I saw a car I liked online and inquired about it. Don came in on his day off and answered all our questions and we Don Morrow was great to work with. I saw a car I liked online and inquired about it. Don came in on his day off and answered all our questions and we decided to purchase the car. Great experience. Would definitely buy from him again. More
by MCM
Employees Worked With
Donald Morrow
September 01, 2016
Joe Hargraves and Lloyd Howell make a great team! Casey did a great thing getting Joe Hargraves and Lloyd Howell on their team! We have worked with Joe for several months and with Lloyd Howell for t Casey did a great thing getting Joe Hargraves and Lloyd Howell on their team! We have worked with Joe for several months and with Lloyd Howell for the past couple of weeks in determining which BMW was right for us. They both have been extremely patient, answered all of our question completely and were simply very pleasant to work with! Absolutely no pressure, just good solid information. I want to personally thank Joe and the General Manager, Lloyd for helping us find the perfect vehicle to grow into and for making our buying experience at Casey BMW one of our best ever! My wife and I love our 740i! More
by Michael L Malone
August 31, 2016
"Best Advisor we Ever Had" From the moment I met Joe he educated my wife and I on the Pros and Cons of leasing. After much discussion we decided to Lease our first Vehicle! Th From the moment I met Joe he educated my wife and I on the Pros and Cons of leasing. After much discussion we decided to Lease our first Vehicle! Thank you Joe we couldn't be happier. More
by Cmott
Employees Worked With
August 31, 2016
Great service and the best car buying experience!!!! I went in to look and test drive the new X5 electric hybrid. I already had an X5I and just wanted to see what the difference was. Lloyd and Crystal ar I went in to look and test drive the new X5 electric hybrid. I already had an X5I and just wanted to see what the difference was. Lloyd and Crystal are the best. They spend hours trying to make sure I got everything I wanted. This was the second time buying from Lloyd and this time was even better than the first one. If your looking to buy a BMW Crystal and Lloyd and they will make sure you well taken care of. Thanks again to my BMW team Lloyd and crystal. Hope your seed or my future purchases. More
by Sydcilla
August 29, 2016
It was a very smooth experience. Don was very good in keeping us in touch on the what was going on with the purchase our car. All was smooth and we were in and out in no time. Don was very good in keeping us in touch on the what was going on with the purchase our car. All was smooth and we were in and out in no time. More
by Paul Angelson
Employees Worked With
Donald Morrow
