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Casey BMW
Newport News, VA
1,751 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home.
If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on!
• We are a family-run business with family values, and we care deeply about our reputation
• We offer state of the art facilities along the Peninsula, as well as one in Williamsburg
• We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else
• We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly
• Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi!
• Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives!
For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 1,751 reviews
March 09, 2016
Service Experience I am new to the BMW family and I was extremely elated to be apart of it until I dropped my vechile off for repair at this particular location. Over a I am new to the BMW family and I was extremely elated to be apart of it until I dropped my vechile off for repair at this particular location. Over a week now I have been in the process of getting one tire and rim (aftermarket) replaced, which I now understand is somewhat of an anomaly. With little to no update I've had to proactively seek updates about the repairs not to mention not being offered a loaner until I was a week into repairs even though I'm within my warranty and it is customary to receive a loaner. My BMW advisor is extremely overwhelmed and as a result I am a week and three days into repairs that appear to have no end in site. I am an extremely reasonable person and I understand life/things never really go as planned, but my expectation of my advisor and this service department are nonexistent. I would prefer not to mention the employees name as to not tarnish their brand/reputation, but I'm not afforded that opportunity. Car brought in for repairs on 2/29/16 More
by Delta123
Employees Worked With
March 07, 2016
Diligence all around!! Good day, I wanted to inform all car buyers to purchase their BMW from Casey. The employees are professional, from the store manager to financing dep Good day, I wanted to inform all car buyers to purchase their BMW from Casey. The employees are professional, from the store manager to financing department. I felt very comfortable and not pressured to make any sudden moves. I wanted to discuss my salesman Joseph Hargraves, patient, relaxed, professional, knowledgeable, and hard worker. Mr. Joseph made me feel safe and very confident about my purchase. He ensured my BMW 328i was impeccable even after Ronnie detailed the car. I consider Mr. Joseph as the next salesman of the century!! I will be making my next BMW purchase with Mr.Joseph and referred my best friend to him also. This is what you call an excellence car buying experience!! More
by BMW328i Lover
Employees Worked With
Joseph Hargraves
March 06, 2016
Customer service is key! I purchased a BMW 128i just recently and I wanted to acknowledge the wonderful customer service and professionalism displayed by the BMW Genius Jimmy I purchased a BMW 128i just recently and I wanted to acknowledge the wonderful customer service and professionalism displayed by the BMW Genius Jimmy Jones. The couple of times that I needed to come back to the dealership I am greeted with a smile and he is always helpful. He is a nice asset to your team! More
by BabyBMW
Employees Worked With
Jimmy Jones
March 06, 2016
What a great staff! Everyone from our sales associate to the general manager to our finance person was extremely nice, walked me through the process and helped get me int Everyone from our sales associate to the general manager to our finance person was extremely nice, walked me through the process and helped get me into the car I wanted. I was concerned about qualifying for financing but they assured me they could get me a deal with an interest rate I could accept, and they were right! I walked away extremely happy with my new purchase. More
by DrKing
March 04, 2016
Awesome buying Experience!!!! My husband and I went to Casey BMW on 2-27-16 just to window shop. We were immediately approached by Nickaigea Johnson. She was so professional, help My husband and I went to Casey BMW on 2-27-16 just to window shop. We were immediately approached by Nickaigea Johnson. She was so professional, helpful and friendly. No request made of her did she make it seem like it was an inconvenience. She asked all of the right questions to ensure that all of the feature that we really wanted were included in the vehicles that we looked at and test drove. She assisted us in finding the right vehicle for us, an X1. Joe Hargraves assisted her in processing our sale with so much expertise and patience. Both Niki and Joe made sure that we were thoroughly taken care of during the entire buying process. Christina Manley, the BMW Genius carefully went over every detail of my vehicle to ensure that I would have the ultimate driving experience. I had not owned a BMW in 10 years so there was so much that had changed. She shared in my excitement over every feature of my new car and was so happy to do so. Christina also provided us with a tour of the service facility and made sure that we understood how to bring our vehicle in for service and all of the customer comforts that the dealership had to offer if we choose to wait for service. I must say that I have NEVER experienced this type of service with a new car purchase before. When I left the dealership, I felt as if I had gained three new "friends". This team was happy and excited for my purchase and welcomed us into the BMW family with open arms. I would recommend this dealership team to anyone in the market for a BMW vehicle. More
by Wendy
February 29, 2016
Great amazing service The dealer Mr. joseph was great! Sold me the best car for my budget and was very patient. I enjoyed his service. He also is very knowledgeable and I w The dealer Mr. joseph was great! Sold me the best car for my budget and was very patient. I enjoyed his service. He also is very knowledgeable and I will purchase from him again More
by Kristel
Employees Worked With
February 28, 2016
Came to browse. . Found our car Tanner was a new salesman and very helpful. His enthusiasm for BMW was obvious and paired with our "BMW genius " Jimmy Jones they were the dynamic d Tanner was a new salesman and very helpful. His enthusiasm for BMW was obvious and paired with our "BMW genius " Jimmy Jones they were the dynamic duo. We were actually leaning towards another brand and just stopped by BMW. After an hour we were hooked and bought a 328 diesel. We are very happy! Give these two guys a call and you won't be disappointed. More
by Kristinat
Employees Worked With
Jimmy Jones, Tanner Bussey
February 25, 2016
Great people to deal with for a new car. What a pleasure it was in dealing with Mr. Morrow on Saturday, the 20th of Feb. My wife and I arrived in the pursuit of looking at the BMW-X1, but we What a pleasure it was in dealing with Mr. Morrow on Saturday, the 20th of Feb. My wife and I arrived in the pursuit of looking at the BMW-X1, but we departed with a new 2016 BMW-X3. Don was a great help in showing us all of the features and was easy to work with. So was Jimmy Jones. My hat is off to those two, as well as to the Casey Staff. Col and Mrs. Richard E. Haislip USMC (Ret) More
by Col & Mrs Marine Car
Employees Worked With
Donald Morrow, Jimmy Jones
February 20, 2016
Mike Lewis, Casey BMW Employee of the Month!! I went to Casey BMW for a scheduled oil change and found out I didn't need the maintenance after all due to previous maintenance. Mike Lewis personall I went to Casey BMW for a scheduled oil change and found out I didn't need the maintenance after all due to previous maintenance. Mike Lewis personally topped off my washer fluid, radiator fluid and showed me how to identify when my car needs maintenance. This the main reason why I would bring my vehicle back for schedule maintenance or if I decide to purchase a new vehicle. Mike Lewis needs to be the Employee of the Month at Casey BMW!!! He deserves a rating of 100! More
by MINI33
Employees Worked With
Mike Lewis
February 19, 2016
Awesome!! I was only looking for a car to get me back and forth to work and I thought I was out of my league going to a BMW lot. Joe Hargraves and staff took t I was only looking for a car to get me back and forth to work and I thought I was out of my league going to a BMW lot. Joe Hargraves and staff took time, worked with me, and found something that fit well within my budget and it's a nice car. Thanks Joe. God bless you! More
by stithdl
Employees Worked With
